Crew Resource Management (CRM) is the incorporation of team management concepts in flight operations. It focuses on communication and interactions among pilots, flight attendants, operations personnel, maintenance personnel, air traffic controllers, flight service stations, and others. CRM also focuses on single pilot communications, decision making and situational awareness.
Crew Resource Management Resources
FAA Final Rule: Crew Resource Management Training for Crewmembers in Part 135 Operations
This final rule requires all certificate holders conducting operations under Part 135 to include in their training programs crew resource management training for crewmembers, including pilots and flight attendants.
Open Rapport in the Cockpit Is Essential to CRM
Review this article on crew resource management from the July/August 2011 edition of NBAA Business Aviation Insider.
FAA Advisory Circular 120-51E, Crew Resource Management Training
This advisory circular presents guidelines for developing, implementing, reinforcing, and assessing crew resource management training for flight crewmembers and other personnel essential for flight safety.
International Business Aviation Council Ltd.