The following web forum and listserv best practices are provided to help NBAA members use Air Mail effectively. NBAA members must also review and agree to the Air Mail rules.

If you have any questions about these guidelines, or about Air Mail in general, please email


  • Be professional.
    Treat the other professionals on Air Mail with the same respect that you would like from them.
  • Assume good faith.
    All Air Mail participants are NBAA members.
  • Share what you know.
  • Strive to be helpful in your replies.
    NBAA members have varying levels of experience and a wide range of backgrounds. What’s obvious to some may be new information to others.
  • Encourage others.
    Recognize and praise Air Mail participants who contribute their expertise to lists.
  • Ask for help, and help others in return.
  • Set a good example.
  • “Lurk” before you post.
    Before sending posts of your own, observe quietly (a.k.a. “lurk” ) to learn what’s acceptable before posting to the list.
  • Spell-check and re-read your messages before posting.
  • Be patient and tolerant of errors in spelling, grammar and punctuation.
    Keep in mind that English may not be the native language for all Air Mail participants.
  • Use proper capitalization in your messages.
  • Change the subject line when taking a discussion thread off on a tangent.
  • Use meaningful subject lines.
    “Number of pilots required” is better than “Help please.”
  • Do your homework before posting to Air Mail.
    Some questions can be answered with a quick search of the NBAA website.
  • Include your name, title and company at the bottom of your message.
    Signature files should not exceed 6 lines. In Air Mail Forums, signatures may be set up by selecting your name in the navigation bar, and choosing “Signature Settings.”


  • Harass, abuse or intimidate others on Air Mail.
  • Personally attack people.
    Criticizing someone’s argument is accepted, but criticizing the person who made the argument is unnecessary and against the Air Mail rules. Read other members’ posts carefully and tactfully respond to the points they make, not to their wording or to them personally.
  • Use obscene or offensive language.
  • Attack others off-list.
    If you wouldn’t send a particularly inflammatory post to Air Mail, you probably shouldn’t send it in private, either.
  • Post anything you will be embarrassed about later.
    Air Mail messages may be visible to all NBAA members.
  • Infringe on copyrighted material.
  • Send unsubscribe requests to the lists.
    To unsubscribe from Air Mail Listserv lists, visit Air Mail Listserv Subscriptions or email
  • Reply to Air Mail digest messages.
    Reply to individually opened messages or start a new message.
  • Over-quote when responding to a prior message.
    Include only the specific information you’re responding to, and delete the rest.
  • Send one-line posts such as: “I agree.” or “Me too.”
    When replying to a post with which you agree, try to expand or provide more useful information. If your post doesn’t add value to all subscribers, don’t send it on-list.
  • Include attachments with your message.
    Messages with attachments will be rejected automatically.
  • Post messages about Air Mail rules and administration.
    Air Mail was established for the discussion of business aviation issues, not the operation of Air Mail. Email with questions or concerns about Air Mail.