Presentations

January 20, 2016

Avoiding the Unexpected in China

1:00 p.m. – 2:30 p.m.

CAM | CTI
Education Track: Airspace and Airport Access
Presented by: Alexandra Ferullo, Universal Weather & Aviation, Inc

Despite continued growth and increased operational flexibility in recent years, operating to China is still filled with unique challenges that could potentially derail even the most experienced operators. This session will provide a comprehensive review of the most common pitfalls operators encounter when operating to China, how to prepare for them, and what to do when the unexpected occurs. Presenters will review the processes and procedures needed to obtain overflight and landing permits for China as well as the latest information on Custom and sponsor letters, securing ground transportation, security and catering in China, fueling, and parking and slot restrictions.

• Avoiding the Unexpected in China (2.64 MB, PDF)

Dispatcher’s Guide to Aircraft and Runway Performance

1:00 p.m. – 2:30 p.m.

CAM | CTI
Education Track: Aircraft and Flight Operations
Presented by: Salvatore Funicella , Pfizer and Chad Patnode, Pfizer

So you just acquired a new long-range aircraft. Can your home base airport allow for full-fuel, non-stop flights? Will your trip overseas require a fuel stop due to runway limitations? Though not a prerequisite to attending this session, this discussion will continue some of the material covered in the 2-day Dispatcher Recurrent Course offered earlier in the week. Attendees will participate in scenario-based roundtable discussions using actual aircraft and runway performance data. This is also a great introduction for schedulers who want to better understand performance data. Attendees of this session are also encouraged to continue in the afternoon session titled, Dispatcher’s Guide to Flight Planning.

• Dispatcher’s Guide to Aircraft and Runway Performance (19.94 MB, PDF)

Managing Technology: Office to Flight Deck

1:00 p.m. – 2:30 p.m.

CAM | CTI
Education Track: Aircraft and Flight Operations
Presented by: TJ Wirth, Jeppesen and Terry Lascher, L.J. Aviation

So you’ve embraced technology and have gone paperless! Learn how all of the areas of your operation can integrate today’s technology to better manage your flight department. Using real scenarios, how can one apply this new technology to your operation, avoid “pitfalls,” and hear “lessons learned” from others who have made this transition.

• Managing Technology: Office to Flight Deck (2.90 MB, PDF)

Workplace Diversity in the 21st Century

1:00 p.m. – 2:30 p.m.

CAM | CTI
Education Track: Career and Leadership Development
Presented by: Honey Stempka, Sustainable Lifestyle Group

In today’s global work environment, it is essential that you are aware of the ways in which an understanding, or lack thereof of diversity in all it forms, impacts people’s ability to work effectively. Better understanding your own mindsets and biases can establish the foundation of welcoming and inclusive thoughts, attitudes and actions in your day-to-day interactions with every “body”. Research from the Center for American Progress has shown that welcoming and inclusive work environments are more innovative, competitive, have lower turnover rates, and ultimately strengthen the business bottom line.

• Workplace Diversity in the 21st Century (1.01 MB, PDF)

Dispatcher’s Guide to Flight Planning

3:30 p.m. – 5:00 p.m.

CAM | CTI
Education Track: Aircraft and Flight Operations
Presented by: Salvatore Funicella, Pfizer and Chad Patnode, Pfizer

Every operator is required to have a flight plan to get to their destination. While schedulers may rarely see that output, dispatchers should be closely working with the pilots to understand the flight plan process and output. We will continue the trip discussion that began in the dispatcher recurrent course earlier this week and in the aircraft performance session from Wednesday morning. Attendees will finalize the flight plan for their trip. Whether you run flight plans in-house or use a trip support provider this session will help dispatchers stay active in the flight planning process. This is also a great introduction for schedulers not currently involved in the flight planning process.

• Dispatcher’s Guide to Flight Planning (9.89 MB, PDF)

ERP: The First 60 Minutes

3:30 p.m. – 5:00 p.m.

CAM | CTI
Education Track: Safety and Risk Management
Presented by: Ian McAllister, Fireside Partners LLC

This session will review the first hour of an emergency response from the perspective of a scheduler and dispatcher. The presenter will review analysis of information such as weather, ATC, and other resources data tools to (a) confirm that an event has taken place and (b) assist in the response logistically.

• ERP: The First 60 Minutes (.32 MB, PDF)

Operating in India: Requirements and Challenges

3:30 p.m. – 5:00 p.m.

CAM | CTI
Education Track: Airspace and Airport Access
Presented by: Erica Sandschulte, Rockwell Collins, Inc and Kellie Rittenhouse, CAM, Hangar Aviation Management, LLC

Learn about the operational requirements when operating to India. The presenters will combine industry knowledge and personal experiences to provide attendees with insight into best practices for operating in this busy and emerging market. Emphasis will be on key airports of interest, restrictions and requirements for operating in India, and operational and cultural challenges.

• Operating in India: Requirements and Challenges (1.37 MB, PDF)

Surviving the Audit

3:30 p.m. – 5:00 p.m.

CAM | CTI
Education Track: Aviation Management and Aircraft Ownership
Presented by: Kent Jackson, Jackson & Wade, L.L.C. and Kali Hague, Jackson & Wade, L.L.C.

The Auditors are coming, the Auditors are coming! After the initial panic subsides, what comes next? Which abbreviation will be combing through your operation, SMS, IS-BAO, FAA? This session will discuss the different types of audits to which a flight department may be subject and the contents of said audits. We will also discuss the best ways for the scheduler or dispatcher to contribute to the preparation of a successful audit. Always remember to apply the four “P’s” Preparation Prevents Poor Performance. The audit’s intent is not to make an operation look good on paper, but to ensure it is operating at the highest levels of safety and efficiency. This session will assist the scheduler/dispatcher on that path. Takeaways include various types of audits and what their focus might be, tools and practices within the flight department to best assist the scheduler’s role in the audit, and what happens after the audit and how to adjust for the results.

• Surviving the Audit (1.12 MB, PDF)

Think Process, Not Function

3:30 p.m. – 5:00 p.m.

CAM | CTI
Education Track: Career and Leadership Development
Presented by: Jim Lara, Gray Stone Advisors and Steve Brechter, Gray Stone Advisors

This session will help you to identify the tasks within your aviation operation that are not clearly defined. You will identify the key processes within every functional group within your flight department and understand how “core process” documents define what gets done. Learn how to create “operating process” documents that describe how things get done and explore the use of process templates – which includes flow maps, narratives describing the processes, clear identification of process owners, and the means to measure the effectiveness of your major processes. Learn about the need for well-architected electronic document management systems and become familiar with techniques to measure, review, and optimize all processes for maximum efficiency.

• Think Process, Not Function (.92 MB, PDF)

Thursday, January 21, 2016

Operating South of the Border

1:00 p.m. – 2:30 p.m.

CAM | CTI
Education Track: Airspace and Airport Access
Presented by: Helmuth Rueckert, ASM Corp; Juan Portela, Aeroservicios Ground Handling Services; and John Howard, International Trip Planning Services, LLC

At some point in any international flight department’s life, they will operate south of the border of the United States. Presenters will cover issues involving many different regulations, service issues and overall cultural differences that can creep up during a trip. The intention of this session is to help guide you to complete both successful and memorable trips to Mexico, Central America, Cuba and the rest of the Caribbean. Special attention will be devoted to Cuba to review the requirements and limitations on such operations, as well as the types of travel authorized.

• Operating South of the Border (5.91 MB, PDF)

Regulatory Compliance

1:00 p.m. – 2:30 p.m.

CAM | CTI
Education Track: Aviation Management and Aircraft Ownership
Presented by: Kali Hague, Jackson & Wade, L.L.C. and Kent Jackson, Jackson & Wade, L.L.C.

Are you aware of the various federal and state regulatory requirements that apply to your flight department and methods for compliance with those requirements? Through scenario-based learning, the presenter will review the major compliance requirements of the DOT, FAA, IRS, TSA, OSHA, DOA and many other federal and state agencies.

• Regulatory Compliance (1.69 MB, PDF)

Securing Information in a Mobile World

1:00 p.m. – 2:30 p.m.

CAM | CTI
Education Track: Safety and Risk Management
Presented by: Charlie LeBlanc, UnitedHealthcare Global; Brad Slavens, FlightBridge, Inc.; and Bill Figures, PFM Hosting, Inc.

Where does your data go when you send an email or transmit data electronically? Are you operating in the “cloud”? What does all this mean for data security and is your data exposed when accessing information on an electronic smart device? This session will help you understand IT security such as how to ensure that data being transmitted to parties outside the flight department is secure. You will also learn techniques and tools to help communicate better with the company IT department, set up security measures within the flight department, and make sure that data being stored on electronic is secure. Social Media safety awareness will also be discussed.

• Securing Information in a Mobile World (4.38 MB, PDF)

The Contagiously Engaged Team

1:00 p.m. – 2:30 p.m.

CAM | CTI
Education Track: Career and Leadership Development
Presented by: Bob Hobbi, Service Elements

Join this morning’s general session facilitator, Bob Hobbi, for this interactive session that will assist you to better engage yourself and your team members. Engaged teams want their organizations to succeed when they feel connected emotionally, socially and even spiritually to its mission, vision and purpose, AND are happier people in their home and personal life. However, experts indicate engagement is very low today. Given this fact, it stands to reason why so many companies struggle to meet customer expectations, financial goals and employee satisfaction. Learn to leverage differences to build strong teams. Reap the benefits of employee and personal engagement.

• The Contagiously Engaged Team (2.12 MB, PDF)

The Informed Scheduler

1:00 p.m. – 2:30 p.m.

CAM | CTI
Education Track: Aircraft and Flight Operations
Presented by: Vinton Brown, FlightSafety International; Jim Kohler, DuPont Aviation; Winston Carter, CAM, Gulfstream; and Andrew Bourland, Sherwin-Williams

Are you a scheduler who does not have a dispatch license or are not heavily involved in the technical operations of your flight department. A panel of pilots wants to share with you their top ten technical things they wish you knew that would help you all communicate better such as understanding aircraft performance, weather considerations, basic flight planning, NOTAMs, fueling considerations and more. They will use scenarios to help increase understanding between the technical issue and the real-world benefit to the team and the flight operation.

• The Informed Scheduler (1.82 MB, PDF)

Headline News: Your Daily Brief

3:30 p.m. – 4:10 p.m. (repeats at 4:20 p.m.)

CTI
Education Track: Airspace and Airport Access
Presented by: Jim McClay, NBAA

When you start your shift you likely follow a checklist to make sure you are prepared for all of your department’s aircraft movements that day. If spending 20 minutes at the start of each shift is not also spent familiarizing yourself with the current status of the U.S. National Airspace System (NAS) then you need to attend this session. An NBAA Air Traffic Services professional will instruct you on how to read and interpret the FAA’s airspace and airport status page known as the OIS (Operational Information system). This website is an important tool for every scheduler and flight operations personnel to use so you can proactively deal with airspace constraints and airport-specific delays. The proactive scheduler can predict potential trouble spots which can directly reduce delays to their operation that day.

• Headline News: Your Daily Brief (2.60 MB, PDF)

Man vs. Paper

3:30 p.m. – 4:10 p.m. (repeats at 4:20 p.m.)

CTI
Education Track: Aviation Management and Aircraft Ownership
Presented by: Henry LeDuc, Texas Instruments and Scott Voglesonger, Davinci Jets, LLC

Is your department ready to go paperless? Learn what to do and not to do to make the transition for your flight department from paper to paperless as simple as possible. See how the various areas of your flight department can work together without paper. Learn which applications and platforms work best for different-sized flight departments.

• Man vs. Paper (2.10 MB, PDF)

The Food Network

3:30 p.m. – 4:10 p.m. (repeats at 4:20 p.m.)

CTI
Education Track: Safety and Risk Management
Presented by: Susan Friedenberg, Corporate Flight Attendant Training & Global Consulting

Business jets fly all over the world reaching distances and ranges that are unsafe for catering unless properly ordered and stored to keep the passengers and our crews safe. It is known fact that food “kills” so being cognizant of all methods of ordering is paramount to the mission of any trip. This session will empower all operations personnel and in particular those that do not use trained flight attendants. This is a session that will teach you how to secure “safe” catering globally, and the ways to keep it safe.

• The Food Network (4.45 MB, PDF)

The Weather Channel

3:30 p.m. – 4:10 p.m. (repeats at 4:20 p.m.)

CTI
Education Track: Safety and Risk Management
Presented by: John Kosak, NBAA ATS; Bruce Carmichael, NCAR; and Judy Reif, JR Flight Services, Inc.

The Access Weather Subcommittee will be joining the S&D community in Tampa. This session will begin with an introduction of the new committee, describing what they have accomplished and how they can give voice to your concerns in the broader aviation weather community. The session will continue with an open discussion of current weather products, how flight departments use weather tools and what changes or new tools would help make your operations safer and more efficient.

• The Weather Channel (.58 MB, PDF)

Navigating Brazil & South American Olympics

3:30 p.m. – 5:00 p.m.

CAM | CTI
Education Track: Airspace and Airport Access
Presented by: Ana Paula Martin, Lider Aviation and Thomas Orth, Jeppesen

This session will discuss operational planning considerations for key locations in South America, with a special emphasis on Brazil. Our panel will cover the region from trip planning and in-country ground support perspectives, covering current regulations, unique requirements, potential “gotchas” to be aware of and best practices to ensure a successful trip. There will also be an operational update on procedures and planning for the upcoming Summer Olympic Games in Brazil.

• Navigating Brazil & South American Olympics (6.90 MB, PDF)

Headline News: Your Daily Brief

4:20 p.m. – 5:00 p.m. (repeat)

CTI
Education Track: Airspace and Airport Access
Presented by: Jim McClay, NBAA

When you start your shift you likely follow a checklist to make sure you are prepared for all of your department’s aircraft movements that day. If spending 20 minutes at the start of each shift is not also spent familiarizing yourself with the current status of the U.S. National Airspace System (NAS) then you need to attend this session. An NBAA Air Traffic Services professional will instruct you on how to read and interpret the FAA’s airspace and airport status page known as the OIS (Operational Information system). This website is an important tool for every scheduler and flight operations personnel to use so you can proactively deal with airspace constraints and airport-specific delays. The proactive scheduler can predict potential trouble spots which can directly reduce delays to their operation that day.

• Headline News: Your Daily Brief (2.90 MB, PDF)

Man vs. Paper

4:20 p.m. – 5:00 p.m. (repeat)

CTI
Education Track: Aircraft and Flight Operations
Presented by: Henry LeDuc, Texas Instruments and Scott Voglesonger, Davinci Jets, LLC

Is your department ready to go paperless? Learn what to do and not to do to make the transition for your flight department from paper to paperless as simple as possible. See how the various areas of your flight department can work together without paper. Learn which applications and platforms work best for different-sized flight departments.

• Man vs. Paper (repeat) (2.10 MB, PDF)

The Food Network

4:20 p.m. – 5:00 p.m. (repeat)

CTI
Education Track: Safety and Risk Management
Presented by: Susan Friedenberg, Corporate Flight Attendant Training & Global Consulting

Business jets fly all over the world reaching distances and ranges that are unsafe for catering unless properly ordered and stored to keep the passengers and our crews safe. It is known fact that food “kills” so being cognizant of all methods of ordering is paramount to the mission of any trip. This session will empower all operations personnel and in particular those that do not use trained flight attendants. This is a session that will teach you how to secure “safe” catering globally, and the ways to keep it safe.

• The Food Network (4.45 MB, PDF)

The Weather Channel

4:20 p.m. – 5:00 p.m. (repeat)

CTI
Education Track: Safety and Risk Management
Presented by: John Kosak, NBAA ATS; Bruce Carmichael, NCAR; and Judy Reif, JR Flight Services, Inc.

The Access Weather Subcommittee will be joining the S&D community in Tampa. This session will begin with an introduction of the new committee, describing what they have accomplished and how they can give voice to your concerns in the broader aviation weather community. The session will continue with an open discussion of current weather products, how flight departments use weather tools and what changes or new tools would help make your operations safer and more efficient.

• The Weather Channel (.58 MB, PDF)

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Friday, January 22, 2016

Scheduling the Scheduler

8:30 a.m. – 9:45 a.m.

CAM | CTI
Education Track: Aircraft and Flight Operations
Presented by: Debbi Laux, MedAire, Inc; Dion Glenn, Fertitta Enterprises; Holly Whitaker, Exclusive Air, Inc. ; and Gerald Grady, CSX Corporation

Chances are that as a scheduler or dispatcher for your flight department, you are frequently called upon to wear many hats and juggle multiple requests in a 24/7 environment. Not many schedulers and dispatchers have “normal” working hours and with the advent of mobile technology tools, many of us find ourselves less “free” to work remotely and more tethered to our work. A panel of your peers will share tools, tips and best practices for how to improve your productivity and create a work-life balance that can benefit both you and your flight department.

• Scheduling the Scheduler (2.73 MB, PDF)

Understanding Employee Personal Use on the Business Aircraft

8:30 a.m. – 11:30 a.m.

CAM | CTI
Education Track: Aviation Management and Aircraft Ownership
Presented by: Jed Wolcott, Wolcott & Associates, P.A.; Nel Stubbs, Conklin & de Decker; and Kellie Rittenhouse, CAM, Hangar Aviation Management, LLC

This is a 3-hour workshop that will have a 30-minute break in the middle. Personal Use/SIFL, Business Use, Entertainment Flights, Business-Entertainment Use, Non-Entertainment Flights, Security Exchange Commission…Are you compliant? Learn exactly what these mean, what pertinent information to collect, why you need it and how it can affect your executives and your company. Bring your questions, hear scenarios, and get the answers to help you ensure compliance.

• Understanding Employee Personal Use on the Business Aircraft (4.55 MB, PDF)

Understanding Fuel Consolidation

8:30 a.m. – 11:30 a.m.

CAM | CTI
Education Track: Aviation Management and Aircraft Ownership
Presented by: Dale Krupla, ARINC Direct/Rockwell Collins; Jason McLendon, WFS Colt; and David Ivey, Wilson Air Center

This is a 3-hour workshop that will have a 30-minute break in the middle. Panel experts will provide updates on fuel vendor mergers, enhanced software interfaces and insight on how flight departments manage the fuel uplift process from shopping through bill reconciliation. They will discuss cost reduction through key communication and actions taken by every member of the team; how to ask the right questions from FBOs, contract fuel vendors and their own internal flight department team to yield the best results; why and how to compare prices & ramp fees; examine multi-leg tankering, explain international considerations including VAT exemptions/refunds, and the importance of checking invoices and handling fees. Learn how a scheduler determines when/if fuel is purchased on the road, about fuel tankering calculation and software interface programs, current events regarding mergers and emerging technologies and updates on hot topics including VAT exemptions, fees, and taxes.

• Understanding Fuel Consolidation (2.22 MB, PDF)

Values-Based Leadership

8:30 a.m. – 11:30 a.m.

CAM | CTI
Education Track: Career and Leadership Development
Presented by: Scott Moore, CAM, LUCK COMPANIES

This is a 3-hour workshop that will have a 30-minute break in the middle. Value-based leadership is a management style that incorporates the core values of the organization and its employees into daily business operations, ensuring everyone is working toward the same goals with the same values, creating a more harmonious workplace. In the first part of this session, the presenter will discuss value-based leadership, ways to filter value-based leadership down through your organization, ideas on how to institute a value-based culture in your company, and examples of how it works across a company and within an aviation department. After the break, the presenter will talk about personal and professional values using interactive exercises to further engage the attendees

• Values-Based Leadership (3.62 MB, PDF)

SOP Document Writing Part 1

10:15 a.m. – 11:30 a.m.

CAM | CTI
Education Track: Aviation Management and Aircraft Ownership
Presented by: Sharon Forbes, DuPont Aviation

This is a 75-minute session that will continue after lunch from 2:00-3:30PM Does your flight department struggle with writing SOPs? Often organizations and individuals feel that writing Standard Operating Procedures for their department is as daunting as climbing Mount Everest. Although both writing SOPs and climbing Mount Everest require similar tasks (planning, following a few simple rules, and perseverance), don’t fall into the mindset that SOPs are insurmountable. Part one of this session will provide you with the necessary tools to help your flight department reach the SOP summit. After lunch this session will continue with an SOP writing workshop.

• SOP Document Writing Part 1 (.47 MB, PDF)

FBO/Corporate Hangar Security

2:00 p.m. – 3:30 p.m.

CAM | CTI
Education Track: Safety and Risk Management
Presented by: Randall Biglow, AT-RISK International

Attendees will learn tools that allow a better sense of awareness to their surroundings. Attendees will review red flags that indicate an individual is not a typical passer-by. Attendees will learn the effective ways of deterrence and approaches that could dissuade an intruder from trying to access an FBO or the corporate hangar. Attendees will review technologies and their proper use to assist with early intruder detection.

• FBO/Corporate Hangar Security (.69 MB, PDF)

I CAM, CAM you?

2:00 p.m. – 3:30 p.m.

CAM | CTI
Education Track: Career and Leadership Development
Presented by: T. James Buchanan, CAM, C.P.M., AT&T; Winston Carter, CAM, Gulfstream; and Erik Perkins, Scheduling Solutions

Are you ready for the Cam Exam? We want to help you figure out if you are. This session will test your knowledge with actual sample questions from the CAM Study Guide. Presenters will be CAMs including a CAM scheduler who will also discuss how to earn and maintain your CAM credential. Attendees will learn about the benefits of becoming a CAM, CAM program content, and how to qualify for the CAM exam. These CAMs will share their personal tips that helped them to prepare for the CAM exam. A CAM Study Guide will be raffled at the end of the session.

• I CAM, CAM you? (1.63 MB, PDF)