Tuesday | Wednesday | Thursday

Tuesday, June 26

Conference Registration

8:30 a.m. – 9:30 a.m.


Pre-Conference Activities


Food Safety Certificate Training

9:00 a.m. – 12:00 p.m.

Presenter: John Detloff, Air Culinaire Worldwide

An additional $150 fee is required to attend this pre-conference workshop.

Passengers often assess their satisfaction with their flight by the quality of the meals served onboard. As flight attendants, it is not only important to provide high-quality food; the safety of our passengers is top priority. Managing food safety can be difficult and worrisome given the uncontrollable environment on-board an aircraft. However, taking the proper actions and procedures before, during and after a flight can ensure your crew and passengers remain safe. Foodborne illness can nearly be eliminated if food is handled properly from the time it is ordered to the time it is served. You can be proactive in preventing foodborne illness by having proper training and knowledge.

Each attendee will receive a Food Safety Training Manual, Allergy Training Manual, Gluten Free Training Manual and much more from Air Culinaire Worldwide. The students will receive an Aviation Food Safety Certificate from Air Culinaire Worldwide and Aircare FACTS. They will also receive a Food Handler Certificate from a nationally recognized company.

Lead/Manager Forum

9:00 a.m. – 4:00 p.m.

This session will be filled on a first-come first-served basis and a $50 attendance fee will be charged for all attendees.

In-flight managers and lead flight attendants of companies which operate business aircraft are invited to participate in this pre-conference seminar. This seminar will focus on developing communications skills, available resources, developing initiatives in the flight attendant industry and open discussion and information exchange. We will have three guest speakers and a panel of caterers during the forum; each one an expert in their field. Discussion topics will range from catering difficulties, hiring practices, training suggestions and issues that arise when managing a team of flight attendants. Bring your questions to add to the discussion.

Flight Technician Forum

12:15 p.m. – 2:30 p.m.

For flight departments which operate with flight technicians/flight engineers onboard the aircraft, this roundtable discussion will address best practices and lessons learned shared by attendees. This meeting will focus in greater depth on the issues pertaining to benchmarking flight techs duties and responsibilities. Areas of discussion will include catering, trip planning, cabin safety, food handling training, management of work schedules, hangar duties vs. flight duties and troubleshooting cabin connectivity issues.

Conference Activities


Conference Registration

12:00 p.m. – 7:00 p.m.


Career Track and Professionalism

1:00 p.m. – 5:00 p.m.

Presenter: Angela McIntire, Karl Kamps, Aircare International and Susan Friedenberg, Corporate Flight Attendant Training & Consulting

Are you new to business aviation or looking to enhance your professional profile? This workshop is dedicated to providing guidance on how to make the transition into business aviation as well as improve your presence and performance. These presenters will focus on personal presentation, self-branding, pre-trip preparation, situational awareness, social media and review your resume (optional). Career Track and Professionalism will provide wonderful tools and tips to help your career take off.

First Time Attendee Meeting

6:00 p.m. – 6:30 p.m.

If this is your first NBAA Flight Attendant/Flight Technicians Conference, don’t miss this opportunity to meet the NBAA Flight Attendants Committee members who will offer their insights into getting the most out of your conference experience. The committee members are excited to meet you, help you network, and will be available to answer any questions you may have.

Conference Kickoff Reception

6:30 p.m. – 8:00 p.m.

Let’s all connect and reconnect as we kick off the Long Beach Conference. Our sponsors and committee members have been creating an exciting event that will prepare you for success! Come join us at this reception with all who are glad to see you as we are ready to serve.

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Wednesday, June 27

NBAA Fit 4 Duty Morning Fitness Activities

6:30 a.m. – 7:30 a.m.

Start your day off on the right foot with either an exercise class, “Stretching and Moving while Grooving” or a morning walk along the Mississippi River. These optional items will be planned as an outdoor activity before the conference begins each day.


8:00 a.m. – 5:00 p.m.


Continental Breakfast

8:00 a.m. – 8:30 a.m.

Enjoy continental breakfast while exploring the vendor display tables and meeting with the vendor representatives. The vendor display tables will be open during breaks throughout the conference.

Conference Opening and Welcome

8:30 a.m. – 8:35 a.m.

Presenter: Louisa Fisher, FlightSafety International and NBAA Flight Attendants Committee Chair


Business Aviation Built for Safety, Security, Service, Success

8:35 a.m. – 9:05 a.m.

Presenter: Steve Brown, NBAA

Steve will address NBAA’s work advancing a pro-business aviation legislative agenda and how this may impact the challenges member companies are facing today and will face in the future. There are significant risks and great opportunities for all of us in business aviation and now is the time to maximize our potential through engaged dialog between flight departments and service provider companies. He will discuss the critical role of business aviation here in the United States and around the world and what pressures and opportunities the industry is facing. Learn how you can be engaged to help ensure the industry’s safety, security, service and success.

Business Aviation Professionalism Needs Your Leadership

9:05 a.m. – 9:50 a.m.

Presenter: Lloyd “Fig” Newton, General, USAF (ret) and Chairman, NBAA Board of Directors

Lloyd “Fig” Newton will speak on the leadership, integrity, ethics and professionalism needed to have a successful career in the aviation business. With his experience as a USAF four-star General with over 4000 hours of fighter/trainer flight time and who flew 269 combat missions in the Viet Nam War, he will impart his guidance in overcoming obstacles to reach command of over 50,000 military professionals. General Newton also flew with the U S Air Force demonstration team, “The Thunderbirds”. His keen insights in how to be a professional while serving others are a great example for all.

Flight Attendant/Flight Technician Scholarship and the Potsy McBurney Scholarship Awards Presentation

9:50 a.m. – 10:15 a.m.

Presenters: Pete Lewis, Universal Weather and Aviation, Inc. and Lynn Stockmann, WJ Aviation, Chair/Vice Chair of the Scholarship Subcommittee, Scott Arnold, DaVinci Inflight Training Institute and Jay Evans, NBAA.

Please join us as we announce and recognize the winners of the 2018 Flight Attendant/Flight Technician and Potsy McBurney scholarships.

Morning Break

10:15 a.m. – 10:45 a.m.

Join us for snacks and networking with our display table sponsors in the foyer around the conference meeting room.

Cabin Crew Handling of Lithium Battery Fire Events

10:45 a.m. – 12:00 p.m.

Presenter: Steven Summer, FAA, Fire Safety Branch, William J. Hughes Technical Center

The FAA’s Fire Safety Branch conducts research and development into all aspects of aircraft fire-related issues including but not limited to, material flammability, fire detection, halon replacement, fuel tank flammability, and cargo fire protection. Mr. Summer will present research pertaining to in flight handling of lithium battery fire-related incidents. The hazards associated with these incidents as well as recommended procedures for cabin crew will be discussed.


12:00 p.m. – 1:00 p.m.

Lunch is included in your conference registration fee. You will also have time to visit the vendor tables which will be open immediately following lunch.

Breakout Sessions with Caterers

1:00 p.m. – 5:00 p.m.

Session 1

1:00 p.m. – 2:00 p.m.

Catering 101

Presenter: Susan C. Friedenberg, Corporate Flight Attendant Training & Consulting

Catering is an important aspect of our profession. Properly knowing what to expect in catering and how to eliminate any confusion when placing an order is critical to our mission. This session will not only present distinct and specific ways to elevate your catering, but also guide you on proper ordering procedures.

Destination Russia

Presenter: Rick Peterson, Air Culinaire Worldwide

The 2018 FIFA World Cup will be in Russia this June and July. As the largest country in the world, Russia has a sizable and growing business aviation market. Not only is it a major destination for international travel, but Russian travelers rank among the world’s most prolific users of air charter flights. Because of all this, if you haven’t been to Russia already, there is a good chance you will in the future. We recognize the role you play in delivering an overall successful flight experience. This presentation will help you avoid the unexpected as well as manage expectations.

Session 2

2:15 p.m. – 3:15 p.m.

Destination International Catering 101

Presenter: Pierre Rambroul, UpperSky Gourmet with Martin Henschel, Carlos Catering

Have you ever wondered what it is like to be an international aviation caterer? Understanding the difference between domestic cuisine and international cuisine is key to your flight’s success. This program will review how a caterer operates and the steps you have to take to make sure your order is successful. Attendees will go over key information the caterers need, ordering processes, packaging processes, security processes, and the limitations flight attendants/flight technicians need to be aware of for a successful mission.

Inflight Catering Recovery

Presenter: Kristen Wasyliszyn, Atikis Flight Catering, Inc.

Most of us have had that one experience where everything went wrong with the catering. It could have been that the catering was dropped, missing something, or simply not presented well. This session will unlock the secrets how you can recover from a mistake and present the cuisine as if nothing ever happened.

Afternoon Break

3:15 p.m. – 3:45 p.m.

Our generous sponsors provide vital support to the conference program. Come spend time with them and learn what they have to offer you in your career.

Breakout Sessions with Caterers – Session 3

3:45 p.m. – 5:00 p.m.

Sous Vide Cooking

Presenter: Greg den Herder, Abby’s Catering with Jean Pierre, Art of Cooking

Sous Vide has been around for hundreds of years; however, in just the past decade, more chefs have been using this method to elevate our culinary palates. This session will go over key factors when cooking sous vide and how it affects the food. Understanding the procedures will help you when you have the opportunity to order this classic preparation and ways it can elevate the client experience.

It’s all about the Sauce

Presenter: Paula Kraft, DaVinci Inflight Training Institute, with Daniel Hulme, On Air Dining Ltd.

There is nothing better to elevate a dish than the perfect sauce. All sauces come from the five “mother sauces” and in this session you will discover how every sauce comes from these five. The session will also discuss which sauces pair well with different proteins, how to elevate your dish with a sauce and food safety considerations.

Day 1 Wrap-up Remarks

5:00 p.m. – 5:15 p.m.

Presenter: Shannon Weidekamp, Heartland Coca-Cola Bottling, LLC and NBAA Flight Attendants Committee Vice Chair

Evening Off-site Event – Mardi Gras on the Mississippi

6:00 p.m. – 8:30 p.m.

Enjoy an evening on the mighty Mississippi – network with fellow attendees on the dance floor and capture memories in the photo booth! Relax and celebrate a carnival fit for all krewe! We may be at the north end of the Mississippi, but everyone can still party like it’s Fat Tuesday! Transportation provided from InterContinental Hotel. Boarding end at 6:30 p.m. and will return dockside at 8:30 p.m.

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Thursday, June 28

NBAA Fit 4 Duty Morning Fitness Activities

6:30 a.m. – 7:30 a.m.

Start your day on the right foot with either an exercise class, “Stretching and Moving while Grooving” or a morning walk along the Mississippi River. These optional items will be planned as an outdoor activity before the conference begins each day.


8:00 a.m. – 3:00 p.m.


Vendor Display & Continental Breakfast

8:00 a.m. – 8:30 a.m.

Enjoy continental breakfast while exploring the vendor display tables and meeting with the vendor representatives. The vendor display tables will be open during breaks throughout the morning.

Day 2 Kickoff

8:30 a.m. – 8:45 a.m.

Presenter: Louisa Fisher, FlightSafety International, NBAA Flight Attendants Committee Chair

Overcoming Personal Issues within Your Professional Career

8:45 a.m. – 10:00 a.m.

Presenter: Lyle Prouse

Lyle will explain his personal journey in his career from the top of the heap, down to the bottom and then recovery to end on the best note possible. A life well lived! We all face difficult times in our lives and Lyle’s message will be an inspiration of how we can recover and how we can help others who may be facing difficult times, including personal and family drug and alcohol addiction.

Weather 101: What Do You Need to Know about Weather to Complete the Mission?

10:00 a.m. – 10:45 a.m.

Presenters: Bruce Carmichael, National Center for Atmospheric Research and Judith Reif, JR Flight Services

Weather hazards such as thunderstorms, turbulence and winter weather conditions impact our job performance in the cabin. Though higher resolution, more accurate weather information allows pilots to avoid hazards, weather still impacts the safety and success of our flights. This presentation will discuss these issues, as well as how to relay (in layman’s terms) the weather safety procedures to keep passengers and cabin crew safe.

Morning Break

10:45 a.m. – 11:15 a.m.

Join us for this final break with our sponsors.

Fatigue and Other Physiological Issues to Know When You Fly

11:15 a.m. – 12:15 p.m.

Presenter: Dr. Bruce Wright, FAA Civil Aerospace Medical Institute

Fatigue is a key issue for all crew members. Being the best you can be in caring for your health and your passengers’ health while flying is critical. Dr. Wright will discuss how you as the cabin crew deal with these issues and how to communicate your concerns to the flight operations.


12:15 p.m. – 1:15 p.m.

Lunch is included in your conference registration fee. You will also have time to visit the vendor tables which will be open immediately following lunch for one last time.

Panel Discussion: Ensuring Success– Key Topics for the Success of the Cabin Crew

1:15 p.m. – 2:30 p.m.

Moderator: Elaine Lapotosky, Jet Aviation

Presenters: Steve Sippreoll, Stevie’s Catering; Manuel Castrillon, Manny’s Catering; Creighton Anderson, Abbvie US LLC; Mico Rene, Gulfstream Aerospace Corp. Julie Kozma, Jet Aviation

This lively panel discussion will highlight real-life experiences (lessons-learned) that help drive success, focusing on topics such as: domestic and international catering issues, balancing the role as a flight technician, Maintenance 101 while on the road, success in your career, and honing your craft — how to acquire your skills to excel as a flight attendant; thereby taking charge of your career.

Afternoon Break

2:30 p.m. – 3:00 p.m.


Personal Security

3:00 p.m. – 4:30 p.m.

Presenter: Daniel Foust, Dassault Aviation

Daniel served in the US Marines as a Combat Assault Support Helicopter Pilot with numerous deployments around the world, including two combat tours to Iraq. He also completed specialized executive protection training and became a Certified Protection Specialist. He will speak on how you deal with personal protection techniques on the road that can be critical to your survival.

Giveaways & Closing Comments

4:30 p.m. – 5:00 p.m.

Attendees will have a chance to win one of many prizes which will be awarded at the end of the conference. You must be present to win. We know this year’s conference will be educational and beneficial for you as you strive for outstanding safety, security, service and success.

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