May 10, 2019
Fort Worth, TX

Presenter: Shari Frisinger, Cornerstone Strategies, LLC

Held in conjunction with the 2019 Maintenance Conference and the 2019 Flight Attendants/FlightTechnicians Conference.

Leadership today has evolved from the “do as I say!” authoritarian style to a more flexible people-, company- and stakeholder-focused style. Toxic behaviors, petty conflicts and hidden agendas have no place in today’s competitive environment. Every team member brings their own unique set of characteristics to the hangar; and responsibility to maximize potential, job satisfaction and safety procedures has evolved to encompass both the leader and the team member. The leader sees the view from the balcony, leading and orchestrating the team to adhere to safety, customer service and collaboration.

This PDP course will add a variety of tools to your toolbox: an understanding of interpersonal interactions along with a variety of methods to mentor, capitalize on group dynamics, maximize performance, assess the ethics of actions, and communicate clearly to everyone with whom you interact.

This course fulfills NBAA PDP Objective L3.