Jan. 29, 2019
San Antonio, TX

Presenter: Dudley Crosson, Delta P

Human error is implicated in most aviation mishaps. Safety, air crew, maintenance and management personnel, therefore, need information, tools and procedures to discover the role human error has played in a mishap/incident. This course teaches the required material for personnel (a) to identify the human factors issues wherever they occurred (e.g., in the cockpit, ATC, management, maintenance, etc.), and (b) to know when and how to call on the required Human Factors experts for further analysis.

The course starts with an overview of what the term Human Factors is. The course then focuses on what you need to know about the individual human and the various factors which tend to make humans make mistakes including the ability to process information, deal with a physiologically challenging environment, and perform within a potentially sub-optimal workplace, including environmental issues, and anthropometry in design. Then it continues looking at Human Performance issues such as stress and how it impacts performance and decision making, aging, and self-medication. Next we look at fatigue and sleep deprivation, then finish up with communications.

Building on the material presented, this course will provide an integrated discussion summarizing from a crew member, maintenance personnel, or management perspective current understanding about causes of human errors and what mechanisms should be in use for their reduction. The course provides the safety personnel with a systematic framework and process to identify human error issues as well as the factors which may have led to those errors.

Held in conjunction with the 2019 NBAA Schedulers & Dispatchers Conference.

This course meets Objective: HR8