Sunday, Oct. 20, 2019

7:30-8 a.m. Continental Breakfast & Registration
8-5:30 p.m. Course Agenda

ServiceElements will have role playing, case studies and group discussions throughout the day to enhance understanding and learning of the following:

  • What is resource management and why is it important in the aviation industry
  • Review CRM, DRM and MRM and identify key principles and how they relate to participants’ jobs/roles
  • The role of communication and human factors in developing and maintaining a safety culture
  • Understanding the organizational culture and the role of policies and procedures for effective and safe operations
  • Safety through situational awareness and organization culture
  • Review the operational and human clues in the service safety error chain
  • How to build a culture of teamwork/safety/security
  • Reason’s Swiss Cheese Model
For more information, contact NBAA’s Molly Hitch at mhitch@nbaa.org or 202-783-9353.


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