Sunday, Oct. 20, 2019

7:30-8 a.m. Continental Breakfast & Registration
8-5:30 p.m. Course Agenda

ServiceElements will have role playing, case studies and group discussions throughout the day to enhance understanding and learning of the following:

  • What is resource management and why is it important in the aviation industry
  • Review CRM, DRM and MRM and identify key principles and how they relate to participants’ jobs/roles
  • The role of communication and human factors in developing and maintaining a safety culture
  • Understanding the organizational culture and the role of policies and procedures for effective and safe operations
  • Safety through situational awareness and organization culture
  • Review the operational and human clues in the service safety error chain
  • How to build a culture of teamwork/safety/security
  • Reason’s Swiss Cheese Model
For more information, contact NBAA’s Molly Hitch at or 202-783-9353.

Any person who attends an NBAA convention, conference, seminar or other program grants permission to NBAA, its employees and agents (collectively "NBAA") to record his or her visual/audio images, including, but not limited to, photographs, digital images, voices, sound or video recordings, audio clips, or accompanying written descriptions, and, without notifying such person, to use his or her name and such images for any purpose of NBAA, including advertisements for NBAA and its programs.