Review the schedule for the 2020 NBAA Leadership Conference, held Feb. 24-26, 2020 in Orlando. All events, unless otherwise noted, will take place in the Grand Ballroom CDE at at the Rosen Centre Hotel.

Tuesday  |  Wednesday 

Tuesday, February 25, 2020

7:30 a.m. – 5:00 p.m.

Registration

Location: Grand Ballroom Foyer, Rosen Centre Hotel (1st Floor)

7:30 a.m. – 8:00 a.m.

Continental Breakfast

Location: Grand Ballroom Foyer, Rosen Centre Hotel

8:00 a.m. – 8:15 a.m.

Conference Kick-Off

Presenters: Joe Barber, Clay Lacy; Lori Johnson, Duncan Aviation

8:15 a.m. – 9:30 a.m.

Tribal Leadership and Building Culture

Speakers:Dave Logan

Culture is often underestimated regarding its impact on employee retention. A USC professor, co-founder of CultureSync, and author of five books, Dr. Dave Logan studies how people communicate within a company and how to harness natural gifts to make change within organizations. He looks at emerging patterns of corporate leadership, organizational transformation, generational differences in the workplace, and team-building for high-potential managers and executives.

Every organization and company is a tribe, or a network of tribes—groups of 20 to 150 people that form naturally–in which everyone knows everyone else, or at least knows of them. In this highly interactive session, Dave shows participants how to upgrade their organization one tribe at a time. The result is an unprecedented impact, innovation, and success at hitting key performance goals. At the heart of this session is a 10-year study on 24,000 people (published in 2008 by HarperCollins as Tribal Leadership by Logan, King, and Fischer-Wright) that mapped, for the first time, five stages of corporate culture and the unique leverage points to nudge a group forward.

9:30 a.m. – 10:00 a.m.

Morning Break

Location: Grand Ballroom Foyer, Rosen Centre Hotel

Morning refreshments, including coffee and tea, are included in the conference registration fee.

10:00 a.m. – 11:30 a.m.

Panel: The Workforce Retention Initiative

Moderator: Chris Broyhill (Ph.D., CAM), Senior Vice President of Strategic Development, Clay Lacy Aviation

Dr. Chris Broyhill will present his findings from three years of research regarding the roles of compensation, quality of life, and company culture in retention for aviation companies. He will then facilitate a panel discussion with several aviation company representatives who will share their thoughts on retention strategy and its effective communication and execution. Panel discussion will cover some of the retention difficulties of aviation departments and suggestions, tools and approaches that have worked well for aviation companies.

11:30 a.m. – 12:00 p.m.

Industry Update & Diversity Statement

Presenter: Ed Bolen, President and CEO, NBAA

1:00 p.m. – 1:15 p.m.

Return and Refocus

1:15 p.m. – 1:20 p.m.

Welcome Back

1:20 p.m. – 1:35 p.m.

Scholarship Introductions

Presenters:NBAA’s Business Aviation Management Committee

1:35 p.m. – 2:50 p.m.

Keynote/Workshop: Develop a Retention Plan

Speaker: Jeff Kortes

Have you ever wondered why some bosses and organizations are retention magnets? The answer: they understand that giving their people C.R.A.P. (Caring, Respect, Appreciation and Praise) is a must.

Jeff provides a “headhunter’s” insight into the thoughts and reasoning of employees who decide or are contemplating leaving their jobs in various organizations as he reveals how giving people C.R.A.P. and 7 other secrets are the keys to employee retention. Through humorous, real-life stories and interactive participation, Jeff has created a program which helps participants discover ways to gain the competitive edge to retain talent.

Because Jeff is a “headhunter” in addition to having 25 years in human resources leadership roles prior to starting his own company, he gives an eye-opening glimpse into what motivates solid performers to consider leaving their employers and what gets them thinking that “the grass is greener” on the other side of the fence.

2:50 p.m. – 3:20 p.m.

Afternoon Break

Location: Grand Ballroom Foyer, Rosen Centre Hotel

Afternoon refreshments, including soft drinks and tea, are included in the conference registration fee.

3:20 p.m. – 3:25 p.m.

Welcome Back

3:25 p.m. – 4:55 p.m.

Unite and Ignite: Bringing Generations Together

Speaker: Rebecca Ryan

Our industry is a multi-generational workforce. A look at the numbers reveals that the younger generations outnumber the Boomers, who are most often the leaders. The retention strategy for each generation has its nuances. Rebecca Ryan is a futurist and an economist who speaks on generations and planning for the future. Her approach is to customize her engagement to connect with members, giving them useful information they can take home and implement.

Is the “generation gap” real? Frustrated managers say, “YES!” Research and trend lines show a different story, though. In this dynamic keynote, Rebecca will share a generational perspective that most people have never considered, but that will have deep implications for how our companies experience the future. Rebecca will take live questions from the audience and all audience members will receive a free e-copy of her books, “Live First, Work Second: Getting Inside the Head of the Next Generation” and “ReGeneration: A Manifesto for America’s Future Leaders.”

4:55 p.m.

Closing Announcements

Presenters: Joe Barber, Clay Lacy Aviation; Lori Johnson, Duncan Aviation

6:00 p.m. – 8:30 p.m.

Evening Networking Event

Location: Harry’s Poolside Bar and Grille, Rosen Centre Hotel (Pool Deck)

Make meaningful connections with fellow attendees and continue conversations from the day without even leaving our host hotel. Grab your flip flops, listen to the live steel drum band, and embrace the island vibes poolside at Harry’s Bar and Grille conveniently located at the Rosen Centre Hotel.

Wednesday, February 26, 2020

7:30 a.m. – 5:00 p.m.

Registration

Location: Grand Ballroom Foyer, Rosen Centre Hotel (1st Floor)

7:30 a.m. – 8:00 a.m.

Continental Breakfast

Location: Grand Ballroom Foyer, Rosen Centre Hotel

8:00 a.m. – 8:15 a.m.

Welcome

Presenters: Joe Barber, Clay Lace; Lori Johnson, Duncan Aviation

8:15 a.m. – 9:30 a.m.

Keeping It Real: The What, Why and How of Authentic Leadership

Speakers: Talent Anarchy!

Being a good leader is hard work. It is impossible to be all things to everyone, so what can you do? The answer begins with authenticity. As Chris Broyhill’s research on retention uncovered, an authentic leader is a better leader. This speaking duo of Joe Gerstandt and Jason Lauritsen has a great banter and excellent energy to get our second day started. Their message is about authenticity and objectives are to show the critical role authenticity has in leading and engaging an increasingly diverse workforce, creating a culture that is inclusive, engaging and innovative, and develop a deep understanding of the four components of authenticity including specific guidance for developing these components in others.

9:30 a.m. – 10:00 a.m.

Business Aviation Management Committee Update

Presenter: Tim Peace, Chair, NBAA Business Aviation Management Committee

10:00 a.m. – 10:30 a.m.

Morning Break

Location: Grand Ballroom Foyer, Rosen Centre Hotel

Morning refreshments, including coffee and tea, are included in the conference registration fee.

10:30 a.m. – 11:50 a.m.

Developing Culture

Speaker: Mike Abrashoff

Mike Abrashoff is at the center of one of the most remarkable modern-day stories of organizational transformation, including an “about-face” on his crew’s attrition rates. At 36, he was selected to be Commander of USS Benfold and was the most junior commanding officer in the Pacific fleet. The challenges of this underachieving destroyer were staggering, with low morale and the highest turnover rate in the Navy. Few thought the ship could improve. Yet 12 months later it was ranked #1 in performance — using the same crew. How did Mike do it? By replacing command and control leadership with commitment and cohesion. The lesson was clear: Leadership matters and culture is everything.

11:50 a.m. – 12:50 p.m.

Lunch

Location: Grand Ballroom AB, Rosen Centre Hotel (1st Floor)

Lunch is included in the conference registration fee.

12:50 p.m. – 1:00 p.m.

Return and Refocus

1:10 p.m. – 2:30 p.m.

Panel: Diversity & Inclusion

Moderator: Jo Damato, CAM, NBAA
Jo Damato will share some of her experiences throughout her aviation career and some of the recent diversity and inclusion initiatives adopted by NBAA. She will then facilitate panel discussion with several aviation company representatives who will share their thoughts on encouraging diversity in the industry, driving it forward, and making it successful in companies and organizations.

2:30 p.m. – 3:00 p.m.

Afternoon Break

Location: Grand Ballroom Foyer, Rosen Centre Hotel (1st Floor)

Afternoon refreshments, including soft drinks and tea, are included in the conference registration fee.

3:00 p.m. – 3:20 p.m.

Platinum and Gold Sponsor Raffle Drawings

3:20 p.m. – 4:45 p.m.

Humanizing Business with Millennials in the Mix

Speaker: Mark Fernandes

You may recognize Mark Fernandes from previous leadership events and feedback from his previous keynotes shows he is consistently a favorite. Mark will close our conference with relevant new concepts on values-based leadership and the transformation of the world at work. As he states, “Leadership is everyone’s business.” By embracing that as a cultural tenant in your organization/operation, your leadership will help others reach their potential and encourage the inertia needed to keep a good team together.

4:45 p.m. – 5:00 p.m.

Closing Messages & 2021 Announcement

2021 Theme: Attracting & Developing Tomorrow’s Leaders

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