Monday  |  Tuesday  |  Wednesday  |  Thursday  |  Friday

Monday, March 9, 2020

7:30 a.m. – 8:00 a.m.

PDP Registration & Continental Breakfast

Location: Charlotte Convention Center, Room 218 Foyer

8:00 a.m. – 5:00 p.m.

NBAA PDP Course: Highly Effective Teams at Work

Location: Charlotte Convention Center, Room 219
Presenter: Bob Hobbi, ServiceElements International

The “Highly Effective Teams at Work” course is designed to get the participants to think differently about teams and how they work. It introduces several new motivational concepts that can enhance teamwork such as finding talent through a strength-based philosophy, diversity, mutualism and inclusiveness. Project management, which requires team work to be effective, will be used as the application example. This course is highly interactive and includes videos. Role plays, breakout sessions and group discussions

This course fulfills NBAA PDP Objective Business Management BM6.

Registration fee: Member: $685; Non-Member: $840

This Session is eligible for CAM application and recertification credit.

8:00 a.m. – 5:00 p.m.

NBAA PDP Course: Essentials in Scheduling and Dispatch for Business Aviation
(Day 1 of 2)

Location: Charlotte Convention Center, Room 218
Presenter: Gary Martin, Universal Weather & Aviation

This two-day course is designed for business aviation professionals who currently have a dispatcher’s license and wish to update their knowledge, skills, and abilities with the latest information on the duties and responsibilities of an aircraft dispatcher. It is also open to advanced-level schedulers considering enrollment in a dispatch license program. This course will cover topics related to Federal Aviation Regulations, basic regulatory, advanced planning, and pre-flight requirements and flight planning, pre-flight briefings and in-flight support considerations for aircraft dispatchers supporting corporate aviation operations.

This course fulfills NBAA PDP Operations Ops2.
Registration fee: Member: $1085; Non-Member: $1240

This Session is eligible for CAM application and recertification credit.

10:00 a.m. – 5:00 p.m.

Exhibitor Set-up

Location: The Exchange (Exhibit Hall), Charlotte Convention Center, Lower Level

10:00 a.m. – 5:00 p.m.

Exhibitor Registration

Location: Charlotte Convention Center, Concourse A (College Street Entrance)

Tuesday, March 10, 2020

7:30 a.m. – 8:00 a.m.

PDP Registration & Continental Breakfast

Location: Charlotte Convention Center, Room 218 Foyer

8:00 a.m. – 2:00 p.m.

Exhibitor Set-up

Location: The Exchange (Exhibit Hall), Charlotte Convention Center, Lower Level

8:00 a.m. – 2:00 p.m.

Exhibitor Registration

Location: Charlotte Convention Center, Concourse A (College Street Entrance)

8:00 a.m. – 5:00 p.m.

NBAA PDP Course: Leading with a Vision

Presenter: Scott Moore, Moore Life Leadership
Presented by: Charlotte Convention Center, Room 219

How do you lead without authority? How can you make a positive difference in your
own life, and in the lives of others? How can you be recognized as a leader in your
organization? By attending this course, attendees will learn how to lead and inspire
your coworkers by creating a personal leadership vision. Practice the communication
skills needed to increase connection with the people in your life, and learn how
to work and lead in alignment with your core values. Invest in your ability to lead and
inspire others.

This course fulfills NBAA PDP Objective Leadership L1 & L2.

Registration fee: Member: $685; Non-Member: $840

This Session is eligible for CAM application and recertification credit.

8:00 a.m. – 5:00 p.m.

NBAA PDP Course: Essentials in Scheduling and Dispatch for Business Aviation
(Day 2 of 2)

Presenter: Gary Martin, Universal Weather & Aviation
Location: Charlotte Convention Center, Room 218

See details on Monday, Day 1 of course.
Registration fee: Member: $1085; Non-Member: $1,240

This Session is eligible for CAM application and recertification credit.

12:00 noon – 8:00 p.m.

Conference Registration Open

Location: Charlotte Convention Center, Concourse A (College Street Entrance)

4:45 p.m. – 5:30 p.m.

Pre-Conference Exhibitor Meeting

Location: The Exchange (Exhibit Hall), Charlotte Convention Center, Lower Level

Both first-time and returning exhibitors will benefit from attending this event. Gain valuable insight from a panel of distinguished dispatchers regarding their expectations and needs from exhibitors before, during and after the conference. Exhibitors are also eligible to enter the drawing for a free exhibitor badge to SDC2021.

4:45 p.m. – 5:30 p.m.

First-Time Attendee & Ambassador Meeting

Location: Charlotte Convention Center, Room 217CD

If you are a first-time attendee or volunteer ambassador, this event is for you! A great networking opportunity for first-time attendees to meet each other and ask questions from our veteran ambassador volunteers, this meeting will be held in a fun, fast format with game show elements and the potential to win prizes. This is also the best place for first-time attendees to pick up their passports. Completed passports are eligible for the grand prize that will be drawn at the Grand Prize Luncheon on Friday.

5:30 p.m. – 8:30 p.m.

The Launch (formely known as the Welcome Reception)

Location: The Exchange (Exhibit Hall), Charlotte Convention Center, Lower Level

NBAA and Schedulers and Dispatchers Committee are excited to announce a reimagined kick-off event now known as The Launch! This new opening reception experience will feature 3 hours of networking, interactive activities, entertainment, and of course, food and drink! Help kick off SDC2020 at The Launch!

Wednesday, March 11, 2020

7:30 a.m. – 5:00 p.m.

Conference Registration Open

Location: Charlotte Convention Center, Concourse A (College Street Entrance)

7:30 a.m. – 8:00 a.m.

Continental Breakfast

Location: Charlotte Convention Center, Richardson Ballroom Foyer

8:00 a.m. – 10:00 a.m.

Opening Keynote

Location: Charlotte Convention Center, Richardson Ballroom

Begin SDC2020 with a welcome message from NBAA Schedulers & Dispatchers Chairwoman Lori Mincek and Chairman Stephen Clark, an industry update from NBAA President and CEO Ed Bolen, and a keynote session from Warren Macdonald.

If there is one certainty, in business and in life, it is that we will face challenges; that we will, at some point, be faced with a seemingly insurmountable obstacle or obstacles. When that happens, our greatest ally is found in our ability to endure; to adapt. When that happens, it pays to have banked some resilience. Warren’s keynote will focus on what we can do to prepare for our challenges in advance, how we can fortify ourselves against the curveballs and roadblocks before they happen by practicing resilience.

The S&D Outstanding Achievement & Leadership Award Winner, as well as the donors and winners of the Schedulers & Dispatchers Monetary & Training Award Scholarships, will be recognized.

10:00 a.m. – 5:00 p.m.

Exhibits Open

Location: The Exchange (Exhibit Hall), Charlotte Convention Center, Lower Level

10:00 a.m. – 10:30 a.m.

Morning Beverage Break

Location: The Exchange (Exhibit Hall), Charlotte Convention Center, Lower Level

12:00 p.m. – 1:00 p.m.

Lunch

Location: The Exchange (Exhibit Hall), Charlotte Convention Center, Lower Level

Buffet Lunch will be served on the floor of The Exchange. Exhibits will remain open during the lunch break.

1:00 p.m. – 2:30 p.m.

Education Sessions:

When Unimaginable Meets Unbeatable

Location: Charlotte Convention Center, Richardson Ballroom A

Resilience, like trust, is first tested, then it is earned. Accidents, emergencies and sudden loss are the tests – your response is the opportunity. This session will shine a light on individuals who have been tested and have earned the title of RESILIENT. You’ll be inspired by their stories showing that, no matter what life throws at us, we all must pick up and keep moving forward.

 

Scheduling 101

Location: Charlotte Convention Center, Richardson Ballroom B

This session will run through the coordination of a typical domestic trip, providing you with tips and best practices for addressing many common operational challenges. Attendees will learn trip-building basics, such as the benefits of creating and using a checklist and gain insights on how to strategically develop successful relationships with executive assistants and customer service representatives.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
 

Droning On

Location: Charlotte Convention Center, Room 217CD

As flight departments seek authorization for increasingly complex missions involving Unmanned Aerial Systems (UAS), or drones, what is the regulatory endgame for this paradigm-shifting technology? Are there practical applications for business aviation organizations? And what are some safety considerations you should be aware of? Join us for this forward-thinking session where panelists representing manufacturers and UAS-integrated flight departments will discuss the future of this technology and its applications within business aviation.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
 

Eastward Bound: Flying to India, Africa and the Middle East

Location: Charlotte Convention Center, Room 213ABC

Planning business aviation trips to the rapidly expanding Middle East, Africa & India regions presents unique challenges driven by ever-changing regulatory conditions that can derail even the most experienced scheduler. This two-part session (45 minutes each) will highlight key strategies from experienced international operators, providing insight into relevant factors impacting regional mission planning, safety and security concerns, acquisition of permits and visas, cultural considerations, finding ground support and more.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.

2:30 p.m. – 3:30 p.m.

Refreshment Break

Location: The Exchange (Exhibit Hall), Charlotte Convention Center, Lower Level
Dedicated exhibit time

3:30 p.m. – 5:00 p.m.

Education Sessions:

The ABCs of Active Flight Following

Location: Charlotte Convention Center, Richardson Ballroom A

This session will explore ways for the scheduler/dispatcher to stay engaged and proactive throughout your flight. Active flight following includes relevant communication with the flight crew and preparedness to act upon unforeseen events such as weather diversions, medical emergencies, NOTAMs and logistics management. This discussion will also touch on viable options for flight departments not currently staffed for 24/7 operations.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
 

Extraordinary Thinking Creates Extraordinary Leaders

Location: Charlotte Convention Center, Richardson Ballroom B

As a leader, your brain has a greater impact on your team and your business than any other factor. Examining and sharpening your thinking is therefore vital for attaining outstanding levels of success. Doing so, however, requires that you understand how your thinking can propel you forward yet still hold you back. In this highly interactive workshop, you will begin to see how your thinking affects outcomes in both obvious and subtle ways. You will learn how to stretch your mind muscle and challenge your self-imposed limitations, walking away with tangible strategies for overcoming your biggest leadership obstacles.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
 

Fill Your Tank Without Busting the Bank

Location: Charlotte Convention Center, Room 217CD

Don’t let your money leak! Our cost reduction strategies, which can apply to actions taken by every member of the team, will bolster your fuel-purchasing savvy. You’ll learn smart questions to ask FBOs and fuel vendors, common mistakes when comparing prices and ramp fees, strategies for increasing multi-leg efficiency, and hard-earned tips for international missions, including how to navigate Value Added Tax (VAT) considerations. Ending with a look at emerging technologies and software solutions, attendees will leave armed with the knowledge to save money while getting better results.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
 

Visiting the Neighbors: International Trips in North America

Location: Charlotte Convention Center, Room 213ABC

Just because a destination is close doesn’t mean it’s easy. Join us as we dive into airport considerations and operational highlights for key destinations in North America, where operators are most likely to DIY. Local experts and experienced pilots will provide insights into best practices for successfully navigating this popular region without the support of service providers.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.

Thursday, March 12, 2020

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Friday, March 13, 2020

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8:30 a.m. – 5:00 p.m.

Conference Registration Open

Location: Charlotte Convention Center, Concourse A (College Street Entrance)

9:00 a.m. – 4:00 p.m.

Exhibits Open

Location: The Exchange (Exhibit Hall), Charlotte Convention Center, Lower Level

9:30 a.m. – 10:30 a.m.

Morning Beverage and Pastry Break

Location: The Exchange (Exhibit Hall), Charlotte Convention Center, Lower Level

10:30 a.m. – 11:45 a.m.

Education Sessions:

Say What? Communicate effectively by taking the lead

Location: Charlotte Convention Center, Richardson Ballroom A

When confronting operational circumstances maximizing cross-departmental communication is critical to achieving successful outcomes. Our panel of industry veterans will draw on their decades of experience to share stories and best practices about meeting objectives through overcoming communication breakdowns.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
 

What the Hail: Preparing for All Types of Weather

Location: Charlotte Convention Center, Richardson Ballroom B

A cloudy day doesn’t have to rain on your parade. Explore how different weather conditions affect the aircraft in ways both obvious (hail damage) and subtle (paint erosion). This valuable overview of typically encountered weather conditions will be followed by an in-depth look into how to use charts, weather patterns, forecasting software, flight releases and more to optimize your operation’s safety.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
 

Intro to Taxes

Location: Charlotte Convention Center, Room 217CD

Are you overwhelmed by the legal and financial requirements facing business aircraft operators? Our regulatory experts will break down the key concepts, components and terminology for passenger usage of business aircraft, discussed in an easy-to-understand format designed for all experience levels. Specific topics will include IRS disallowance, introduction to leases and time share agreements, and engaging with your company’s tax experts.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
 

For Your Eyes Only: Security in the 21st century

Location: Charlotte Convention Center, Room 213ABC

In part one of this timely double session, you’ll learn about potential physical and cyber threats that aviation professionals should be prepared to encounter on a day-to-day basis, as well best practices for mitigating these potential threats. The second part will highlight how the modern corporate flight department serves as a repository for sensitive company and personal information, and what this means in an ever-changing digital landscape. Don’t miss this opportunity to keep up with the latest data privacy regulations and effective management strategies for keeping your company’s information safe.

This Session is eligible for CAM application and recertification credit.

11:45 p.m. – 1:00 p.m.

Lunch

Location: The Exchange (Exhibit Hall), Charlotte Convention Center, Lower Level

Boxed Lunches will be served on the floor of The Exchange. Exhibits will remain open during the lunch break.

1:00 p.m. – 2:30 p.m.

Education Sessions:

Advanced Taxes

Location: Charlotte Convention Center, Richardson Ballroom A

Expanding on the topics covered in Basics, this interactive session will dive deeper into the regulatory considerations most important to business aircraft operators. Panel members will discuss real-life scenarios, offer tips on useful resources, engage the audience with relevant questions and answer your questions.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
 

The Only Constant is Change

Location: Charlotte Convention Center, Richardson Ballroom B

In a constantly shifting business environment, are you ready to adjust your operation to maximize effectiveness? Strategies for effective change management are necessary to keep flight departments valuable within the corporate structure. Hear from our experts about when it benefits you to be proactive, how to positively respond to change, and proven ways to earn buy-in from stakeholders.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
 

Put the “Check” Back in Checklist

Location: Charlotte Convention Center, Room 217CD

Does your operation utilize checklists to keep everything running smoothly? If so, do you know if they stack up with lists used by industry peers? Elevate your organizational game at this roundtable exercise, where you’ll be invited to share, evaluate and update your operation’s checklists.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
 

Navigating Russia, China and Japan

Location: Charlotte Convention Center, Room 213ABC

This is an in-depth analysis of operations throughout the eastern hemisphere, focusing on Russia, China, and Japan. Through discussion of primary locations, local regulations, service availability, contingency planning options, and cultural notes of interest, you’ll leave with the basic knowledge needed to plan operations in this region. The presenters will also highlight newsworthy events and initiatives such changing regulations throughout the region, security concerns, customs (CIQ) clearance procedures, PPR/operational curfews, and the 2020 Olympics in Tokyo.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.

2:30 p.m. – 3:30 p.m.

Network with Your NBAA Regional Representative and Regional Group Leaders

Location: The Exchange (Exhibit Hall), Charlotte Convention Center, Lower Level

Are you interested in engaging at a grassroots level within your area, state or region? Would you like to start a new local business aviation group, or become involved with an existing group in your area? Don’t miss this meet & greet event focused on scheduler and dispatcher regional engagement. Attendees will have the opportunity to meet their respective NBAA Regional Representative, learn about existing regional business aviation groups and ask questions about forming new local business aviation groups.

2:30 p.m. – 3:30 p.m.

Refreshment Breaks

Location: The Exchange (Exhibit Hall), Charlotte Convention Center, Lower Level

Dedicated exhibit time

4:00 p.m. – 5:00 p.m.

Education Sessions:

International Regulatory Update – Hot Topics

Location: Charlotte Convention Center, Richardson Ballroom A

Get up to speed on the most relevant changes to regulatory programs and requirements for international operations, including new programs that provide flexibility and reduce risk. This session will include overviews of the U.S. Visa Waiver Program, International Blanket Permits, CANPASS, and U.S. Border Overflight Permits as well as airspace requirements such as ADS-B, ADS-C and CPDLC.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
 

Put Me In, Coach! Team Building for Aviation Professionals

Location: Charlotte Convention Center, Richardson Ballroom B

Business leaders will tell you that establishing a great culture and team is highest on their priority list, and why not? A great culture enables success, builds strong relationships, and attracts talent. Too many talented teams underachieve or even fail simply because of a poor culture and human dynamics. We’ll help you avoid common personnel pitfalls by engaging team players professionally when their spirit may be lacking – ultimately creating a team that brings out the best in everyone.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
 

What’s in a Title?

Location: Charlotte Convention Center, Room 217CD

Does your resume tell the full story of your career? Scheduling responsibilities may vary across flight departments, but the skill set that schedulers must cultivate can translate across a corporate culture. Guided by an HR professional who understands the uniqueness of business aviation, this session will break down what elements will optimize a schedulers job description to increase consideration by HR, management, and compensation teams.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
 

From the Thames to the Vistula: Tips for Flying to Europe

Location: Charlotte Convention Center, Room 213ABC

Europe continues to be one of the most popular destinations for business aviation flights. Enhance your knowledge of this critical sector with up-to-date information your department needs to know to operate safely in this region. Subject area experts will cover topics including pre-trip planning, common “gotchas” you may encounter, significant hazards, aircraft on ground considerations, upcoming major events, and regulatory/mandated updates, including a look at how Brexit may affect the continent.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.

4:00 p.m. – 8:00 p.m.

Exhibitor Teardown

Location: The Exchange (Exhibit Hall), Charlotte Convention Center, Lower Level

8:30 a.m. – 9:00 a.m

Continental Breakfast

Location: Charlotte Convention Center, East Meeting Rooms Foyer

8:00 a.m. – 12:00 p.m.

Exhibitor Teardown

Location: The Exchange (Exhibit Hall), Charlotte Convention Center, Lower Level

9:00 a.m. – 10:15 a.m.

Education Sessions:

You CAM Do It

Location: Charlotte Convention Center, Richardson Ballroom A

Learn about the Certified Aviation Manager (CAM) program, which provides a path for business aviation professionals to document their skills and demonstrate their commitment to leadership excellence. This presentation will inform attendees how to prepare for, earn and maintain their CAM certification. Sample CAM exam questions will be reviewed, and an interactive question & answer session will conclude the session.

This Session is eligible for CAM application and recertification credit.
 

Inclusion Fuels the Future

Location: Charlotte Convention Center, Richardson Ballroom B

Diversity and inclusion aren’t just buzzwords – they’re a meaningful part of building stronger teams that increase your organization’s success. But what do they really mean within the context of a modern flight department? Our experts will help you understand and embrace cultural and societal differences, beliefs, body language, and values to increase cohesiveness at work.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
 

Building Beneficial Relationships With Vendors

Location: Charlotte Convention Center, Room 217CD

It’s not just your own business culture that contributes to a successful mission – the vendors you choose reflect directly on your organization, making it imperative to not only develop a strong internal culture but also to ensure that same standard is met by your partners. This panel discussion will include both flight department and vendor perspectives to break down the requirements, expectations and benefits of building long-lasting relationships that benefit both parties.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
 

Journeying to South America

Location: Charlotte Convention Center, Room 213ABC

Prepare for southern-bound trips with the most important operational planning considerations for key locations in South America. Our panel will cover the region from trip planning and in-country ground support perspectives, covering current regulations, unique requirements, potential “gotchas” to be aware of, and best practices to ensure a successful trip.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.

10:15 a.m. – 10:45 a.m.

Morning Beverage Break

Location: Charlotte Convention Center, East Meeting Rooms Foyer

10:45 a.m. – 12:00 p.m.

Education Sessions:

2020: A Slots Odyssey

Location: Charlotte Convention Center, Richardson Ballroom A

How far in advance should you request slots for some of the world’s busiest airports? This session will examine slot tolerance and lead times at airports such as Hong Kong, Tokyo, and other slot-controlled destinations. Presenters will also discuss self-help options to determine slot availability at many European locations, and what to do when you receive a slot allocation message from Euro control.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
 

Building a Better Workplace

Location: Charlotte Convention Center, Richardson Ballroom B

Even though most of us work in a 24/7/365 workplace, it doesn’t always have to be chaotic and overwhelming. Many schedulers and dispatchers are succeeding in thriving workplaces while experiencing a healthy work/life balance. In this highly interactive, peer-to-peer panel, attendees will hear real-life examples of flight departments thinking outside the box when it comes to attraction, retention, personnel scheduling and perks. Building on the success of last year’s panel, learn from schedulers and dispatchers who are making an impact in their organization by integrating new technology and approaches to take their workplace culture to the next level.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
 

Your Fleet or Mine?

Location: Charlotte Convention Center, Room 217CD

Let’s face it, not all supplemental lift providers are equal. When utilizing partners to complete your missions, safeguarding company standards is crucial. This session will provide attendees with guidance and important vetting considerations that will save you money and increase your efficiency when supplemental lift is required.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
 

Global Emissions Update

Location: Charlotte Convention Center, Room 213ABC

Following year one of CORSIA monitoring, ongoing Brexit negotiations, and the launch of SWISS-ETS, it’s a good time to step back and analyze the challenges, best practices and next steps for complying with global emissions monitoring requirements. In this timely session, you’ll receive the full picture on regulatory requirements, deadlines and available tools.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.

12:00 p.m. – 1:30 p.m.

Grand Prize Luncheon

Location: Charlotte Convention Center, Richardson Ballroom CD

All attendees are invited to participate as we close out a week with prizes and camaraderie! During the conference exhibit hours, participating exhibitors will collect business cards from attendees and select four – one as the winner and three extra in the event the original winner is not present at the luncheon or has already won another prize. Please note that conference rules require that winners be present to win.

1:30 p.m. – 3:00 p.m.

Education Sessions:

CBP Hot Topics

Location: Charlotte Convention Center, Richardson Ballroom A

The CBP/Industry Working Group will cover key initiatives, potential policy changes and best practices related to U.S. Customs and Border Protection (CBP).

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
 

S&D Best Practices: 2020 Edition

Location: Charlotte Convention Center, Richardson Ballroom B

We all have our own tricks of the trade. Hear from some of our industry’s best, representing flight departments of all sizes, as they hit on key topics such as the importance of onboarding new employees, managing coverage after hours, multi-tasking without losing focus and many more. Attendees will have the opportunity to submit questions and are encouraged to share their own experiences and solutions.

This Session is eligible for CAM application and recertification credit.
 

Talking the Talk While Walking the Walk

Location: Charlotte Convention Center, Room 217CD

If your goal is to be treated like a professional, you must act like a professional. Enhance your personal brand with the help of our workplace experts, who will help you take advantage of your existing gifts to thrive in any workplace. By focusing on knowledge, confidence, vision and composure, you will be seen as a professional and an integral member of your organization.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.
 

Part 135 Operations

Location: Charlotte Convention Center, Room 213ABC

Part 135 operators of all experience levels will benefit from this in-depth look at common operational components, including meeting aircraft and crew member requirements, tips for efficiently acquiring Ops Specs, best practices for recordkeeping, guidelines for staffing/training, and the latest safety procedures. You’ll also hear about international freedoms of the air and cabotage will be covered along with charter permit lead times, accreditation process of certain European countries, the lead times to obtain a charter permit and lastly which countries do not require a charter permit.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.

3:00 p.m. – 4:00 p.m.

Farewell Social

Location: Charlotte Convention Center, East Meeting Rooms Foyer

After our final sessions conclude, please join us in celebrating another exciting conference before your journey home.

Any person who attends an NBAA convention, conference, seminar or other program grants permission to NBAA, its employees and agents (collectively "NBAA") to record his or her visual/audio images, including, but not limited to, photographs, digital images, voices, sound or video recordings, audio clips, or accompanying written descriptions, and, without notifying such person, to use his or her name and such images for any purpose of NBAA, including advertisements for NBAA and its programs.