This course is highly interactive and will include real business aviation exercises, break-out sessions, discussions and activities to enhance learning, understanding and self-awareness.

The course will be held in Room W308 at the Las Vegas Convention Center.

Sunday, Oct. 10, 2021 – Day 1

Introduction

Teamwork and Organizational Resource Management Part 1

  • What is a team?
  • Evolution of the business and general aviation industry
  • Why teamwork today?
  • Characteristics and qualities of highly effective teams
  • Evolution of a team
  • Your role as a leader
  • Consequences of poor teamwork
  • Whose responsibility is teamwork?

Internal Customers/Your Team

  • Personality Assessment
  • Who’s on your team?
  • Roles and responsibilities
  • Goals and objectives
  • One pageness
  • Changing customer expectations
  • Expectation Management
  • Empathy and compassion
  • Feedback

Finding Talent – A strengths based philosophy

  • Discover your strengths
  • Building a team
  • Team truths

Monday, Oct. 11, 2021 – Day 2

Teamwork and Organizational Resource Management Part 2

  • What gets in the way of teamwork today?
  • Organizational Culture
  • Impact of change on teamwork and organizations
  • Remote teams
  • Emotional intelligence in the workplace
  • Creating a mutualistic and inclusive environment
  • Bringing value to the team
  • Team member rights and responsibilities
  • Servant leadership
  • Rituals and symbolism

Effective Team Communication, Motivation and Engagement

  • Team engagement
  • Motivating and supporting your team
  • Conflict management
  • Disruptive team behaviors
  • Accountability
  • Barriers to communication
  • Effective communication
  • The why of things
  • Project Management
  • Celebrate success

Wrap-up and Close


For more information, contact NBAA’s Molly Hitch at mhitch@nbaa.org or 202-783-9353.

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