Agenda – 2021 PDP Course: Building and Leading Highly Effective Teams at Work
This course is highly interactive and will include real business aviation exercises, break-out sessions, discussions and activities to enhance learning, understanding and self-awareness.
The course will be held in Room W308 at the Las Vegas Convention Center.
Sunday, Oct. 10, 2021 – Day 1
Teamwork and Organizational Resource Management Part 1
- What is a team?
- Evolution of the business and general aviation industry
- Why teamwork today?
- Characteristics and qualities of highly effective teams
- Evolution of a team
- Your role as a leader
- Consequences of poor teamwork
- Whose responsibility is teamwork?
Internal Customers/Your Team
- Personality Assessment
- Who’s on your team?
- Roles and responsibilities
- Goals and objectives
- One pageness
- Changing customer expectations
- Expectation Management
- Empathy and compassion
Finding Talent – A strengths based philosophy
- Discover your strengths
- Building a team
- Team truths
Monday, Oct. 11, 2021 – Day 2
Teamwork and Organizational Resource Management Part 2
- What gets in the way of teamwork today?
- Organizational Culture
- Impact of change on teamwork and organizations
- Remote teams
- Emotional intelligence in the workplace
- Creating a mutualistic and inclusive environment
- Bringing value to the team
- Team member rights and responsibilities
- Servant leadership
- Rituals and symbolism
Effective Team Communication, Motivation and Engagement
- Team engagement
- Motivating and supporting your team
- Conflict management
- Disruptive team behaviors
- Barriers to communication
- Effective communication
- The why of things
- Project Management
- Celebrate success
Wrap-up and Close
For more information, contact NBAA’s Molly Hitch at firstname.lastname@example.org or 202-783-9353.
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