This interactive two-day course is designed to make participants think differently about teams and how they function, especially in the business aviation environment.

Day 1 – Sunday, Oct. 16, 2022

Introduction

  • Ice Breakers
  • Selecting Change

45 minutes

Teamwork and Organizational Resource Management – Part 1

  • Teamwork today
  • Characteristics and qualities of highly effective teams
  • Why teams matter
  • Evolution of a team
  • Organizational and team culture
  • Consequences of poor teamwork on safety and service

2.5 hours

Internal Customers/Your Team

  • Role of personality and communication
  • Explore what works well on your team and what can be improved
  • The importance of team purpose, vision, goals and objectives
  • Expectations, needs and wants
  • Celebrating success
  • Case studies/scenarios

2.5 hours

Finding Talent

  • Attracting and recruiting 1 hour
  • Strengths based team philosophy
  • Find your strengths

1 hour

Day 2 – Monday, Oct. 17, 2022

Teamwork and Organizational Resource Management – Part 2

  • Understand and overcome barriers to teamwork
  • Remote teams and teamwork today
  • Diverse teams: creating and embracing a mutualistic and inclusive environment
  • Managing disruptive team behaviors
  • Team member rights and responsibilities
  • Impact of change on teamwork and organizations
  • Case studies/scenarios

3 hours

Effective Team Communication, Motivation and Engagement

  • The illusion of communication
  • Barriers to communication
  • Conflict management and crucial conversations
  • The Why of Things
  • Effective strategies
  • Team engagement
  • Motivating and supporting your team
  • Accountability
  • Emotional intelligence in the workplace

3 hours

Wrap-up and Close

20 minutes

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