This interactive two-day course is designed to make participants think differently about teams and how they function, especially in the business aviation environment.

Day 1 – Sunday, Oct. 16, 2022


  • Ice Breakers
  • Selecting Change

45 minutes

Teamwork and Organizational Resource Management – Part 1

  • Teamwork today
  • Characteristics and qualities of highly effective teams
  • Why teams matter
  • Evolution of a team
  • Organizational and team culture
  • Consequences of poor teamwork on safety and service

2.5 hours

Internal Customers/Your Team

  • Role of personality and communication
  • Explore what works well on your team and what can be improved
  • The importance of team purpose, vision, goals and objectives
  • Expectations, needs and wants
  • Celebrating success
  • Case studies/scenarios

2.5 hours

Finding Talent

  • Attracting and recruiting 1 hour
  • Strengths based team philosophy
  • Find your strengths

1 hour

Day 2 – Monday, Oct. 17, 2022

Teamwork and Organizational Resource Management – Part 2

  • Understand and overcome barriers to teamwork
  • Remote teams and teamwork today
  • Diverse teams: creating and embracing a mutualistic and inclusive environment
  • Managing disruptive team behaviors
  • Team member rights and responsibilities
  • Impact of change on teamwork and organizations
  • Case studies/scenarios

3 hours

Effective Team Communication, Motivation and Engagement

  • The illusion of communication
  • Barriers to communication
  • Conflict management and crucial conversations
  • The Why of Things
  • Effective strategies
  • Team engagement
  • Motivating and supporting your team
  • Accountability
  • Emotional intelligence in the workplace

3 hours

Wrap-up and Close

20 minutes

Any person who attends an NBAA convention, conference, seminar or other program grants permission to NBAA, its employees and agents (collectively "NBAA") to record his or her visual/audio images, including, but not limited to, photographs, digital images, voices, sound or video recordings, audio clips, or accompanying written descriptions, and, without notifying such person, to use his or her name and such images for any purpose of NBAA, including advertisements for NBAA and its programs.