Performance reviews have been promoted as an effective means to meet goals and improve the workplace environment and culture. Recently there have been articles negating the effectiveness of these types of evaluations. Whether raises and promotions are based on the results of these reviews or not, it probably is time to take a fresh look at your process – from the time you complete the review one year, until you complete the review the following year.

Course Outline

  • Introduction
  • Reframing Performance Reviews
  • Performance, Past and Future
  • Performance Evaluations & Performance Indicators
  • The Essential Element & Documenting Achievements
  • The Effective Performance Appraisal Process
  • Individual Follow-up and Motivating
  • Conflict Resolution & “Those” Conversations
  • Working with Team Conflict
  • Mentoring/Coaching
  • Double-Checking Your Questions

This course will cover: reframing the performance review process to make it more meaningful and relevant for today’s environment; the core elements of a performance review process and how they can benefit your flight department members, your department and you; and how to follow up and motivate others based on their individual communication styles and thinking processes.

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