Oct. 15-16, 2023
Las Vegas, NV

Next-Level Service and Operational Excellence

Want to sharpen your leadership skills and be a part of a high-performing team that people hate to leave and others seek to join? Would more effective communication improve your team’s ability to provide outstanding service to your customers, users and passengers?

This two-day, highly interactive workshop is designed for all levels of experience within the business aviation community. Participants will leave with tools, skills, knowledge and action items that they can immediately begin to use in their organization.

Using realistic business aviation examples, this course will introduce new concepts and explore topics including the role of leaders today and in the future, how to manage your customers, how to hire for organizational culture, and the criticality of clear communication and “one-pageness.”

Registration for this course includes complimentary registration for the 2023 NBAA Business Aviation Convention & Exhibition (NBAA-BACE).

This course fulfills NBAA PDP Objective Business Management, BM4.