Agenda – 2024 NBAA PDP Course: Leadership Excellence for Business Aviation
This workshop includes interactive discussions, printed course materials with group and individual exercises, and practical techniques for enhanced learning and performance.
Thursday, Sept. 19, 2024
Introduction
- Business aviation environment challenges
- Impact of changes – industry & organization
- Leadership challenges as an organization? As individuals?
Values-Based Leadership
- What makes a good leader?
- Dealing with different personalities
- Personal and organizational values
Workplace Culture: Team – Same-Pageness
- Moving beyond silos
- Team engagement
- Judgement and unconscious bias
Expectation Management
- Where do expectations come from?
- Managing expectations of customers, co-workers and management
Effective Communication
- Digital body language: successfully navigating interactions in electronic communication.
- Crucial conversations: respectfully working through the unworkable
Wrap-Up
Any person who attends an NBAA convention, conference, seminar or other program grants permission to NBAA, its employees and agents (collectively "NBAA") to record his or her visual/audio images, including, but not limited to, photographs, digital images, voices, sound or video recordings, audio clips, or accompanying written descriptions, and, without notifying such person, to use his or her name and such images for any purpose of NBAA, including advertisements for NBAA and its programs.
International Business Aviation Council Ltd.