November 24, 2008
NavCanada has issued a notification that its customers are being targeted by a fraudulent e-mail billing scheme. The notification warns that operators who receive an e-mail regarding outstanding debt to NavCanada should disregard it. NavCanada does not send customers billing notices via e-mail unless customers have specifically requested PDF delivery. NavCanada bills are otherwise always sent by traditional mail. NavCanada has contacted the authorities and is investigating the fraud. Operators who have questions or who have received a questionable e-mail should contact NavCanada customer service at (800) 876 4693.
Typical Fraudulent NavCanada Billing Message
This is to notify you of an outstanding debt in the area of air navigation service (ANS) Charges for the year 2007
If we do not receive payment within the next 48 hours, your flights will be grounded and cannot operate within Canadian domestic airspace and international airspace assigned to Canadian control.
If you have any questions relating to this warning feel free to contact my desk. Your reference [Incident ID: 4962664].
Debt Collection/Unpaid Invoice Department
77 Metcalfe Street
Ottawa, ON K1P 5L6
phone: 1-866 [removed to avoid confusion]