Resources: Workforce Development

NBAA offers many programs and other resources to help industry professionals meet workforce challenges – both now and in the future.
nbaa.org/workforce

Certified Aviation Manager Program

NBAA’s Certified Aviation Manager (CAM) Program identifies qualified professionals to lead flight operations and companies that use business aircraft. The CAM credential acknowledges professionals committed to continuous development and achieving higher standards of practice.
nbaa.org/cam

Business Aviation Customer Service Certificate Program

NBAA and ServiceElements International’s assessment-based certificate program provides training on the elements of exemplary customer service. Self-paced learning modules cover key customer service management topics.
nbaa.org/custserv

Safety Manager Certificate Program

NBAA’s assessment-based certificate program offers introductory-level training on safety in business aviation operations.
nbaa.org/safety-cert

Business Aircraft Scheduler Certificate Program

In collaboration with Part 91 scheduler experts, this assessment-based certificate program offers comprehensive, introductory- to mid-level training on the duties of a business aircraft scheduler.
nbaa.org/scheduler-cert

NBAA On-Demand Education

A special website for members includes curated content from live events and online-specific content focusing on leadership, business management, human resources, operations, aircraft maintenance and facility operations.
nbaa.org/on-demand

By the Numbers: Diversity, Equity and Inclusion in the Workplace

A recent survey suggests many business aviation flight operations embrace training, resources and hiring practices supporting diversity and inclusion – along with fostering an equitable workplace.