Each year, the International Standard for Business Aircraft Operations (IS-BAO), a set of best operating practices for business aviation, is updated through a painstaking process that begins with ideas submitted by operators to the International Business Aviation Council (IBAC), the industry organization that manages IS-BAO. IS-BAO is improved and refined based on the input of operators around the world, said IBAC’s IS-BAO Program Director Sonnie Bates. “Our favorite way to get that input is face-to-face,” Bates said. “We also send out emails to the industry each year, asking operators and auditors how IS-BAO can better serve them.”