Podcast: Schedulers Can Demonstrate Leadership Every Day

March 1, 2021

Created in 2008, the NBAA Schedulers & Dispatchers Outstanding Achievement & Leadership Award (OLA) recognizes individuals who have shared their expertise, provided extraordinary service and otherwise have truly “led up” in their roles throughout business aviation. Three of these award winners explain how they have applied lessons learned during their careers. “We all strive to lift each other up and help each other to make each other’s lives easier,” said Amy Thornton, flight operations manager for Lowes Aviation, who won the OLA award in 2017. “The more we listen to each other, it makes our job more fulfilling.”

In this episode of NBAA’s “Flight Plan,” host Rob Finfrock speaks with:

  • Kelly Rittenhouse, CAM, director of aviation for Hangar Aviation Management and the 2019 recipient of the OLA award
  • Lisa Swartzwelder, the 2018 OLA honoree and director of shuttle operations and flight administration for L Brands
  • Amy Thornton, flight operations manager for Lowes Aviation and the 2017 OLA recipient
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