Created in 2008, the NBAA Schedulers & Dispatchers Outstanding Achievement & Leadership Award (OLA) recognizes individuals who have shared their expertise, provided extraordinary service and otherwise have truly “led up” in their roles throughout business aviation. Three of these award winners explain how they have applied lessons learned during their careers. “We all strive to lift each other up and help each other to make each other’s lives easier,” said Amy Thornton, flight operations manager for Lowes Aviation, who won the OLA award in 2017. “The more we listen to each other, it makes our job more fulfilling.”
In this episode of NBAA’s “Flight Plan,” host Rob Finfrock speaks with:
Kelly Rittenhouse, CAM, director of aviation for Hangar Aviation Management and the 2019 recipient of the OLA award
Lisa Swartzwelder, the 2018 OLA honoree and director of shuttle operations and flight administration for L Brands
Amy Thornton, flight operations manager for Lowes Aviation and the 2017 OLA recipient
Managing a small flight operation usually also means serving as the main point of contact with your principal or senior management. Effectively communicating the needs of the aviation operation to upper level personnel can be challenging. Four experts offer tips on how to be an effective communicator with upper management.