April 12, 2021
Managing a small flight operation usually also means serving as the main point of contact with your principal or senior management. Effectively communicating the needs of the aviation operation to upper level personnel can be challenging. “Make sure you relay the topics for discussion and get to the point,” recommends Citation XLS+ Captain Max Palmer. “Don’t be afraid to just lay it out there, tell the truth and be ready for whatever questions might come your way.”
In this episode of NBAA’s “Flight Plan,” host Rob Finfrock speaks with:
- Bob Hobbi, president and facilitator at Service Elements
- Jim Lara, principal of Gray Stone Advisors
- Dylan Miller, aviation manager and Challenger 604 captain
- Max Palmer, Citation XLS+ captain
The NBAA Flight Plan podcast, which ran from 2009 to 2025, provided an overview of important developments affecting NBAA members, and the association’s work to advocate for their interest. The archive of past episodes will remain available for your enjoyment. Please note that no new episodes will be released.
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