Podcast: Using Standardized Performance Metrics to Enhance the Charter Industry, Part 1

May 13, 2024

There is a growing trend among charter operators, fractional companies and jet card providers to track and publish key performance indicators, or KPIs, to assist clients in finding the right company for their needs. But what elements should be measured? “The first thing that’s important when looking at a dataset is to understand what data you are evaluating and what is it telling you,” notes Travis Kuhn with ARGUS International. “We have copious amounts of data that are available to us every single day, but what pieces do I need to look at, why do I need to look at them and how are they going to be beneficial to me?”

In this first half of a two-part episode, NBAA “Flight Plan” host Rob Finfrock speaks with:
  • Doug Gollan, president and editor in chief of Private Jet Card Comparisons
  • Travis Kuhn, senior vice president for software at ARGUS International
  • Matthew Liotta, CEO of The Volato Group

Podcast Episode

May 20, 2024

Podcast: Using Standardized Performance Metrics to Enhance the Charter Industry, Part 2

Some charter operators are making public their key performance indicators, or KPIs, to provide greater transparency for customers. In Part 2 of this two-part episode, industry advocates discuss why tracking and publishing such data can not only benefit those companies, but the entire charter market.
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May 6, 2024

Podcast: Revamping One of NBAA’s Most Useful Resources

The NBAA Management Guide is widely regarded as the industry's how-to manual and the latest revision published earlier this year was virtually a complete overhaul that now aligns with NBAA's Certified Aviation Manager program.
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April 29, 2024

Podcast: Proactive Steps to Help Prevent Runway Excursions

Runway excursions are the leading cause of accidents in turbine business aircraft operations. NBAA's Domestic Operations Committee recently updated the association's safety resource, Reducing Runway Excursions in Business Aviation, with additional tips for operators to avoid these events.
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April 15, 2024

Podcast: Recurrent Checkrides Are a Moment to Level-Up, Not Just Level Off

Business aircraft pilots often utilize their annual Part 61.58 recurrent checkride to not only demonstrate their proficiency in required flight maneuvers, but also as an opportunity to train on specific operational scenarios.
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