Podcast: Using Standardized Performance Metrics to Enhance the Charter Industry, Part 2

May 20, 2024

The first part of this episode highlighted how some charter operators are making public their key performance indicators, or KPIs, to provide greater transparency for customers. In today’s conclusion, industry advocates discuss why tracking and publishing such data can not only benefit those companies, but the entire charter market. “The more clarity through data that’s out there,” notes Doug Gollan of Private Jet Card Comparisons, “the more the consumer is going to make an educated decision, and more sales are going to be closed and more people are going to be flying.”

 
In today’s podcast, NBAA “Flight Plan” host Rob Finfrock continues his conversation with:
  • Doug Gollan, president and editor in chief of Private Jet Card Comparisons
  • Travis Kuhn, senior vice president for software at ARGUS International
  • Matthew Liotta, CEO of The Volato Group

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Podcast: Using Standardized Performance Metrics to Enhance the Charter Industry, Part 1

There is a growing trend among charter operators, fractional companies and jet card providers to track and publish key performance indicators, or KPIs, to assist clients in finding the right company for their needs.
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