Podcast: Using Standardized Performance Metrics to Enhance the Charter Industry, Part 2

May 20, 2024

The first part of this episode highlighted how some charter operators are making public their key performance indicators, or KPIs, to provide greater transparency for customers. In today’s conclusion, industry advocates discuss why tracking and publishing such data can not only benefit those companies, but the entire charter market. “The more clarity through data that’s out there,” notes Doug Gollan of Private Jet Card Comparisons, “the more the consumer is going to make an educated decision, and more sales are going to be closed and more people are going to be flying.”

 
In today’s podcast, NBAA “Flight Plan” host Rob Finfrock continues his conversation with:
  • Doug Gollan, president and editor in chief of Private Jet Card Comparisons
  • Travis Kuhn, senior vice president for software at ARGUS International
  • Matthew Liotta, CEO of The Volato Group

Podcast Episode
The NBAA Flight Plan podcast, which ran from 2009 to 2025, provided an overview of important developments affecting NBAA members, and the association’s work to advocate for their interest. The archive of past episodes will remain available for your enjoyment. Please note that no new episodes will be released.

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