March 9, 2020
Bad weather, mechanical issues or other circumstances beyond a pilot’s control may cause the cancellation or postponement of a trip, which can understandably upset passengers. But, there are ways to have these sometimes difficult conversations without being confrontational. “It’s inevitable in the business that we do that not everything will occur exactly according to plan in all instances, and coming up with options is extremely important,” said Mike Whannell, CAM, chief pilot for Jack Henry & Associates.
In this episode of NBAA Flight Plan, host Rob Finfrock speaks with:
- Mike Whannell, CAM, chief pilot, Jack Henry & Associates
- Brad Lindow, CAM, captain of Part 91 operator, member of NBAA Small Flight Dept. Subcommittee
- Eric Canup, director of flight operations for Southeastern-based company
The NBAA Flight Plan podcast, which ran from 2009 to 2025, provided an overview of important developments affecting NBAA members, and the association’s work to advocate for their interest. The archive of past episodes will remain available for your enjoyment. Please note that no new episodes will be released.
Related Articles
Jan/Feb 2026
FAA Recommends Spatial Disorientation Training for Business Aircraft Pilots
Industry experts provide insight into spatial disorientation training and offer key guidance to keep in mind.
Read More
Feb. 11, 2026
FAA Provides Operational Guidance for Managing Intoxicated or Impaired Passengers
The FAA has issued an Information for Operators notice that discusses what operators and flight crews can do in the event a passenger is intoxicated or impaired.
Read More
Feb. 5, 2026
New InFO Advises Flight Crews on Proper Sources for Runway Length Data
NBAA welcomed an FAA Information for Operators (InFO) notice addressing the potential for misapplication or misinterpretation of published runway length data sources by flight crews.
Read More
Feb. 4, 2026
FAA Publishes Final Rule on 25-Hour CVR Installations in New Aircraft
The FAA has published its final rule mandating that most new-production aircraft in the U.S. be equipped with 25-hour cockpit voice recorders (CVRs).
Read More
International Business Aviation Council Ltd.