S and D Conference Keynoter an Expert in Sports, Business and Customer Service

Contacts: Dan Hubbard, (202) 783-9360, dhubbard@nbaa.org
Patrick Dunne, (202) 783-9263, pdunne@nbaa.org

Washington, DC, January 14, 2011 – The upcoming 22nd Annual National Business Aviation Association (NBAA) Schedulers & Dispatchers (S&D) Conference opening session will feature a host of motivational speakers from inside and outside of the business aviation industry.

Susan O’Malley, the first female president of a professional sports franchise – Washington Sports and Entertainment – and NBAA President and CEO Ed Bolen will deliver the keynote speech at S&D2011, February 9-11 in Savannah International Trade & Convention Center in Georgia. O’Malley, focusing on themes of leadership and thriving in a tough business world, will share anecdotes and lessons learned as a pioneering woman in business.

“Schedulers and dispatchers share a common strength with Ms. O’Malley, as they also have a reputation for putting the customer’s needs first,” said Bolen. “I’m sure attendees will find many similarities between running a sports franchise and running a flight department. Her experiences are sure to be inspirational for those attending the S&D Conference.”

First an intern with the Washington Capitals and Bullets (now the Wizards), O’Malley joined Washington Sports and Entertainment in 1986 as director of advertising. She ascended to the top of the organization due to her dedication to constantly improving customer service, along with groundbreaking business ideas. As President of Washington Sports and Entertainment, O’Malley oversees business operations for the Washington Wizards and the WNBA’s Washington Mystics.

Bolen will discuss the challenges and opportunities facing the business aviation community, and emphasize the ways that anyone in the industry can become advocates.

The opening of the exhibit hall will take place at 10:15 a.m., following the opening general session. Unlike years past, there will be no education sessions offered on Wednesday morning, a move designed to give the more than 2,000 expected Attendees ample opportunity to visit with more than 350 Exhibitors and product and services providers.

Learn more about the education sessions and speakers at S&D 2011 by visiting www.nbaa.org/SDC.

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Founded in 1947 and based in Washington, DC, the National Business Aviation Association (NBAA) is the leading organization for companies that rely on general aviation aircraft to help make their businesses more efficient, productive and successful. The Association represents more than 8,000 companies and provides more than 100 products and services to the business aviation community, including the NBAA Annual Meeting & Convention, the world’s largest civil aviation trade show. Learn more about NBAA at www.nbaa.org.

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