Leadership

Management issues related to vision, strategic planning, team building, decision making, communication and currency with professional knowledge.

Leadership Objective 1 (L1)

Develop and/or maintain an aviation department vision, mission and values in accordance with the company business plan to ensure understanding and commitment among stakeholders.

Knowledge of:

• L1-Ka – Components of vision, mission and values statements
• L1-Kb – Strategies for writing vision, mission and values statements
• L1-Kc – Company mission and goals
• L1-Kd – Strategies for aligning the aviation department with company goals
• L1-Ke – Aviation department business plan and mission statement that coincides with the overall company vision
• L1-Kf – Aviation department vision, mission and values statement within the concept of a company business plan that is understood by all department personnel
• L1-Kg – Techniques to communicate the vision statement to the aviation department personnel as well as officers and managers outside the department
• L1-Kh – Relationship between members, the aviation department and those external to the aviation department, up to the most senior company officer

Skill in:

• L1-Sa – Communicating with employees as to their role in the overall function of the company
• L1-Sb – Writing vision, mission and values statements
• L1-Sc – Aligning aviation department goals with company goals

Leadership Objective 2 (L2)

Develop goals and strategies consistent with the aviation department vision, mission and values. Analyze current status and trends relative to future needs to align the aviation department with the company’s business objectives.

Knowledge of:

• L2-Ka – Strategies for writing goals
• L2-Kb – Components of goal statements
• L2-Kc – Company business plan, goals and objectives
• L2-Kd – Industry standards and trends
• L2-Ke – Methods to optimize overall aviation department asset utilization and efficiency

Skill in:

• L2-Sa – Prioritizing goals
• L2-Sb – Analyzing trends
• L2-Sc – Writing goals
• L2-Sd – Communicating goals internally and externally

Leadership Objective 3 (L3)

Exercise leadership by being a role model, empowering personnel, building effective teams, promoting ethical behavior, encouraging the exchange of information and making sound decisions to achieve aviation department goals and company objectives.

Knowledge of:

• L3-Ka – Qualities of good leaders
• L3-Kb – Differences among ethical, moral and legal behavior
• L3-Kc – Leadership styles and strategies
• L3-Kd – Motivation theory
• L3-Ke – Mentoring strategies
• L3-Kf – Team building strategies
• L3-Kg – Appropriate communication strategies
• L3-Kh – Components of interpersonal communication skills
• L3-Ki – Dynamics of group discussion
• L3-Kj – Changes that take place when an individual transitions into a management role
• L3-Kk – Behavioral styles and their impact on communication
• L3-Kl – Leadership models to understand their respective strengths and weaknesses

Skill in:

• L3-Sa – Making decisions
• L3-Sb – Using appropriate leadership styles
• L3-Sc – Building effective teams
• L3-Sd – Motivational techniques
• L3-Se – Personal and group counseling sessions
• L3-Sf – Giving and receiving feedback
• L3-Sg – Running an effective business meeting

Leadership Objective 4 (L4)

Promote effective verbal and nonverbal communication strategies to engage personnel to enhance performance and understanding at appropriate levels of the aviation department and the company.

Knowledge of:

• L4-Ka – Communication techniques (e.g., oral, written, non-verbal)
• L4-Kb – Communication tools (e.g., e-mail, voice mail, telephone systems, word processing, presentation methods, public speaking)
• L4-Kc – Characteristics and needs of the intended audience
• L4-Kd – Engagement methods
• L4-Ke – Options available to conduct business using the best types of communication and information systems (e.g., video conferencing, internet)
• L4-Kf – Custom vs. commercially available information systems for aviation departments
• L4-Kg – Software that includes word processing, spreadsheets, presentation media and database managers/management
• L4-Kh – Financial and productivity reporting of the aviation department
• L4-Ki – How to justify the functions of a company aviation department using standard computer information systems to develop a financial analysis for senior management
• L4-Kj – Concepts and benefits of constructive feedback
• L4-Kk – Techniques of effective communications including giving and receiving feedback
• L4-Kl – Techniques used to run an effective business meeting
• L4-Km – Techniques of effective communications and facilitation in teams, committees and small groups
• L4-Kn – Dynamics of group discussion in productive business meetings

Skill in:

• L4-Sa – Identifying the appropriate communication techniques and tools
• L4-Sb – Using engagement methods
• L4-Sc – Listening
• L4-Sd – Effective business written communication
• L4-Se – Various speaking circumstances (i.e., impromptu, extemporaneous)
• L4-Sf – Persuasive presentation techniques to sell an idea or concept to a group
• L4-Sg – Effective communications and facilitation in teams, committees and small groups

Leadership Objective 5 (L5)

Enhance professional knowledge using industry resources for personal effectiveness as an aviation department manager.

Knowledge of:

• L5-Ka – Industry resources (e.g., conferences, publications, local, regional and national associations, and legislation)
• L5-Kb – Strategies for evaluating resources available
• L5-Kc – Strategies for identifying personal needs
• L5-Kd – Existing and emerging regulation and legislation
• L5-Ke – Time management strategies
• L5-Kf – Techniques used in complex decision making
• L5-Kg – How to conduct and use role playing sessions
• L5-Kh – Concepts of empowerment, delegation, buying-in, obtaining a consensus, acceptance of change and team motivation

Skill in:

• L5-Sa – Evaluating personal effectiveness and performance
• L5-Sb – Evaluating industry resources
• L5-Sc – Managing time effectively
• L5-Sd – Prioritizing needs and opportunities

Leadership Objective 6 (L6)

Continuously evaluate the effects human factors have on the efficiency, safety and vulnerability of the aviation department.

Knowledge of:

• L6-Ka – Human factors (HF) as they relate to crew resource management (CRM), maintenance resource management (MRM) and dispatch resource management (DRM) principles
• L6-Kb – Similarities and differences between MRM, CRM and DRM
• L6-Kc – Work and task environments applicable to flight operations, maintenance, dispatch and other organizational functional areas
• L6-Kd – Causes and effects of human error
• L6-Ke – Effect of life events on human behaviors and performance such as: operator behavior, behavioral patterns, cognitive processes, perceptions, motor control, etc.
• L6-Kf – Effect of system design on humans to include displays and controls, space and layout, ergonomics, tool design, computer interface
• L6-Kg – Effect of environmental factors on human performance such as illumination, noise, vibration, external and internal operating conditions, etc.
• L6-Kh – How to use human, technical and communication resources safely and effectively
• L6-Ki – How to promote and maintain a culture of safety in the organization through specific, individual actions
• L6-Kj – How to reinforce an organizational philosophy in which all members are oriented toward error-free performance
• L6-Kk – Error and risk management practices and procedures

Skill in:

• L6-Sa – Identifying resource management principles and relating them directly to operational issues
• L6-Sb – Evaluating and identifying training needs for the department in the area of resource management
• L6-Sc – Developing policies, procedures, checks and manuals that integrate resource management principles and practices
• L6-Sd – Recognizing and working with diverse personalities and operating styles
• L6-Se – Demonstrating leadership through communication, decision-making, conflict resolution and problem solving skills through use of inquiry, advocacy and assertion
• L6-Sf – Communicating the value for human factors training programs to upper management
• L6-Sg – Creating and modeling an atmosphere that fosters good communications and resource management practices
• L6-Sh – Identifying, assessing and influencing the safety culture
• L6-Si – Observing behaviors to provide proper feedback to employees

Leadership Objective 7 (L7)

Understand, develop and implement a safety management system (SMS).

Knowledge of:

• L7-Ka – Principles of a safety management system (SMS)
• L7-Kb – Purpose and essential contents of a safety policy
• L7-Kc – Techniques for planning and measuring safety performance
• L7-Kd – Techniques for identifying hazards and evaluating and managing risks
• L7-Ke – Techniques for ensuring that personnel are trained and competent to perform their duties
• L7-Kf – Techniques for proactive internal reporting and analysis of hazards, incidents and accidents, and for taking corrective measures to prevent their recurrence
• L7-Kg – How to document all the SMS processes
• L7-Kh – Techniques for conducting periodic reviews or audits of the SMS processes

Skill in:

• L7-Sa – Implementing a safety management system (SMS)
• L7-Sb – Effectively conducting an operational safety assessment
• L7-Sc – Identifying and analyzing hazards
• L7-Sd – Developing effective risk mitigation strategies
• L7-Se – Promoting safety information within the organization