Conference Presentations from the NBAA 26th Annual Schedulers and Dispatchers Conference

Tuesday, February 03, 2015

5:15 p.m. – 5:45 p.m.

Pre-Conference Exhibitor Meeting

Presented by: Ron Jackson, The Jackson Group and John Enticknap, Aviation Business Strategies Group

Learn best practices for how to do business at SDC2015, to ensure you make the most of your booth presence and get the best return on your marketing investment post-conference.

Pre-Conference Exhibitor Meeting (1.74 MB, PDF)

Wednesday, February 04, 2015

1:00 p.m. – 2:30 p.m.

Beginning Scheduling Part 135

Education Track: Aircraft and Flight Operations

Presented by: Fareed Ramjohn, Gama Aviation; Sharon McAleer, Elliott Aviation; and Megan Haubner, JetEx

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

This session is designed for beginner schedulers in Part 135 flight departments. In this session, you will benefit from an introductory overview of scheduling fundamentals, the trip planning process, crew scheduling, handling aircraft maintenance, and best practices for time management and effective communication with your team and your clients. Veteran presenters will navigate you through important components of Part 135 scheduling, while providing real-world insight gained from their own experiences.

Beginning Scheduling Part 135 (.42 MB, PDF)

1:00 p.m. – 2:30 p.m.

Beginning Scheduling Part 91

Education Track: Aircraft and Flight Operations

Presented by: Phil Wolff, Tenet Healthcare Corporation and Brande Mann, Glazer’s Distributors of Texas

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.This session is designed for beginner schedulers in Part 91 flight departments. You will be introduced to best practices, aviation terminology and industry resources. Attendees will learn the basics of trip-building and the benefits of creating and using a checklist. Attendees will gain insights on how to strategically develop successful relationships with executive assistants and customer service representatives. This panel of veteran schedulers wants YOU to Soar to New Heights as you embrace the ever-changing role of the aviation scheduler.

Beginning Scheduling Part 91 (.86 MB, PDF)

1:00 p.m. – 2:30 p.m.

Managing Mission Risk in Disruptive Weather Situations

Education Track: Safety and Risk Management

Presented by: Ray Stovall, Jeppesen and Piero Chessa, Jeppesen

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

Low optimal and dangerous weather conditions affect many aspects of daily flight operations. Awareness of disruptive weather and assessing the risks involved can save money, time and lives. When planning a flight, learn what to look for and where as it pertains to current weather conditions, forecasts, and computer models.

Managing Mission Risk in Disruptive Weather Situations (3.64 MB, PDF)

1:00 p.m. – 2:30 p.m.

Mexico Operations

Education Track: Aircraft and Flight Operations

Presented by: Juan Muniz, Universal Weather and Aviation, Inc.

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

Mexico continues to make updates and changes to permit requirements impacting both charter and private operators. This session will discuss the impact of those changes including navigation fees, catering strategies, advantages and disadvantages of tech stops, third-party services, information pertaining to permit & handling requirements, and regional safety, security, and health concerns.

Mexico Operations (.78 MB, PDF)

1:00 p.m. – 2:30 p.m.

Which Way Should I Go? Determining How to File the Right Route

Education Track: Airspace and Airport Access

Presented by: Lisa Ake, FAA; Al Mahilo, FAA; Michael Murphy, FAA; and Bob Ocon, FAA

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

When planning a flight, there are many different route options to consider such as required routes, preferred routes, coded departure routes, and more. Additionally, with the introduction of the new Collaborative Trajectory Options Program (CTOP) traffic management initiative, you are now being encouraged to submit multiple preferred routes for each flight. How should you determine which route to file? When is the best time to file? When should you consider changing your route? This session, presented by a panel of FAA Air Traffic Managers, and moderated by NBAA’s Air Traffic Services Staff, will help you to best navigate this new process.

Which Way Should I Go? Determining How to File the Right Route (1.44 MB, PDF)

3:30 p.m. – 5:00 p.m.

Advanced Scheduling Part 135

Education Track: Aircraft and Flight Operations

Presented by: John Rodriguez, AvJet; Rebekah Herbert, Jet Edge; and Luis Garcia, Starbase Jet

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

This session is for attendees who want to expand their knowledge of Part 135 scheduling operations. A panel of industry veterans will discuss factors associated with fatigue risk management for the scheduler and crew, provide an in-depth look at Federal Excise Taxes, and offer ideas on how to alleviate unexpected issues during a trip. This session is also a great primer for those who plan to attend the Advanced Scheduling 135 session on Friday, February 6th, that will illustrate these factors as they apply to multiple flight scenarios.

Advanced Scheduling Part 135 (1.17 MB, PDF)

3:30 p.m. – 5:00 p.m.

Advanced Scheduling Part 91

Education Track: Aircraft and Flight Operations

Presented by: Patrick O’Neill, Southern Company and Tracy Burdacki, MassMutual Financial Group

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

This session is applicable if you already have a basic understanding of scheduling or are a newly licensed dispatcher and may be expected by your organization to take on a stronger operational role in your flight department. Attendees will learn how to take their scheduler and/or dispatcher knowledge and apply it to strengthening their role in their organization by better understanding how operational elements can affect their flights, crews, and passengers. Session objectives include dispatching trip-planning elements such as airport selection, aircraft capability, NOTAMS, weather, fuel-planning and contingency planning.

Advanced Scheduling Part 91 (3.50 MB, PDF)
Advanced Scheduling Part 91 Handout (.34 MB, PDF)

3:30 p.m. – 5:00 p.m.

Brazil Operations

Education Track: Aircraft and Flight Operations

Presented by: Mitch Greene, Rockwell Collins and Cynthia C. E. de Oliveira, Lider

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

This session will provide operators who plan to attend the 2016 Summer Games in Rio an overview of operational challenges and what you need to prepare for depending on the departure location. This will include a review of lessons learned from the World Cup 2014 as they may relate to Olympic planning. This session will also review navigation fees, catering strategies, advantages and disadvantages of tech stops, third-party services, information pertaining to permit & handling requirements, and basics of regional safety, security, and health concerns.

Brazil Operations (2.85 MB, PDF)

3:30 p.m. – 5:00 p.m.

Business Aviation Hot Topics

Education Track: Industry Update

Presented by: Steve Hadley, NBAA

NBAA staff, including the Association’s regional representatives, will discuss current business aviation issues and highlight NBAA’s advocacy work and local current events. As dynamic as the industry is, the session’s agenda may change, but it will likely include an update on No Plane No Gain advocacy, TSA’s Large Aircraft Security Program (LASP), Customs, the European Union’s Emissions Trading Scheme (EU-ETS) and FAA funding. Regional representatives will discuss the benefits of being involved in a regional group and regional events, as well as local access issues and training information available in your area.

Business Aviation Hot Topics (.43 MB, PDF)

3:30 p.m. – 5:00 p.m.

The Importance of Security with Trip Planning

Education Track: Safety and Risk Management

Presented by: Charlie LeBlanc, UnitedHealthcare Global and Matt Burdette, UnitedHealthcare Global

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

Security breaches seem to be a common occurrence these days. Are you taking precautions to prevent important information concerning your trips, crews and passengers from making it into the wrong hands? In this session you will learn how to plan a more secure trip and things your crews and passengers can do to protect themselves while on the road.

The Importance of Security with Trip Planning (1.38 MB, PDF)

Thursday, February 05, 2015

1:00 p.m. – 2:30 p.m.

Aircraft Emergency Identification and Response for Schedulers & Dispatchers

Education Track: Safety and Risk Management

Presented by: Ian McAllister, Fireside Partners LLC

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

This interactive session will focus on the role played by schedulers and dispatchers in the initial stages of an aircraft accident. The session will highlight the current underutilization of schedulers and dispatchers in the emergency response arena and suggest specific operational practices that can be employed by dispatchers. By reviewing the chronology of the first 30 minutes after an accident and evaluating skills, tools and best practices utilized during the earliest stage of an emergency, attendees will learn how to use their current skill set to identify or validate an aircraft accident, how to incorporate available tools to provide enhanced situational awareness and effective emergency response, and best practices that address the complexities of additional company aircraft in flight during the acute stages of emergency response. This session is an excellent transition from the morning’s general session presentation and will repeat at 3:30 p.m.

Aircraft Emergency Identification and Response for Schedulers & Dispatchers (.25 MB, PDF)

1:00 p.m. – 2:30 p.m.

Family Assistance Workshop

Education Track: Safety and Risk Management

Presented by: Carolyn Coarsey, Family Assistance Foundation

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

This session is focused on the humanitarian side of an accident/event occurring in a flight department. Do you have the tools to efficiently and effectively support families in their time of need while protecting your company and brand reputation? We will focus on best practices to assist a flight department in the correct processes to put in place for your department. Suggestions will be offered to guide successful face to face interactions with passenger and crew families and the media. This session is an excellent transition from the morning’s general session presentation and will repeat at 3:30 p.m.

Family Assistance Workshop (.81 MB, PDF)

1:00 p.m. – 2:30 p.m.

Fit for Duty – It’s Not Just for Flight Crew Members

Education Track: Safety and Risk Management

Presented by: Paulo Alves, MedAire, Inc.; Sharon Forbes, DuPont Aviation; and Debbi Laux, MedAire, Inc.

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

How can you ensure the flight department personnel that are conducting your next mission are fit for duty for the trip? Fitness For Duty (FFD) factors that can potentially compromise safety and performance include: medical, psychological, fatigue, cognitive, pharmacological, and nutritional factors. Learn key elements that will assist in understanding how these factors can adversely affect crewmembers, maintenance technicians, and schedulers/dispatchers in regards to their fitness for duty. Understand what tools exist for individuals and corporate flight departments to respond to immediate FFD issues while protecting the dignity of the individual, complying with legal/contractual issues, and FAA regulations. This session will repeat at 3:30 p.m.

Fit for Duty – It’s Not Just for Flight Crew Members (4.17 MB, PDF)

1:00 p.m. – 2:30 p.m.

India Operations

Education Track: Aircraft and Flight Operations

Presented by: Stephen Tafel, Avjet Corporation

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

India is one of the fastest-growing business aviation markets in the world. It’s also one of the most challenging to operate to – especially for first-time operators. This panel discussion, which will include service providers and schedulers, will cover the latest in the ever-changing Indian operating environment including the recent reduction in clearance times, stricter enforcement of visa requirements, cultural considerations, ground support, catering and more.

India Operations (4.87 MB, PDF)

1:00 p.m. – 2:30 p.m.

SMS for the S&D

Education Track: Safety and Risk Management

Presented by: Sunshine McCarthy, Baldwin Aviation, Inc.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

Now that your organization has created an internal Safety Management System, or is in the beginning stages of developing one, how can you, as a scheduler or dispatcher, best engage with your SMS safety action group or committee? Furthermore, how can you successfully integrate your SMS program into a safety culture? This session will help you learn to sustain a positive safety culture that must change and adapt regularly to external events while keeping your SMS & participants from becoming complacent.

SMS for the S&D (1.74 MB, PDF)
SMS for the S&D Handout (.14 MB, PDF)

2:30 p.m. – 3:30 p.m.

Local & Regional Group Leadership Networking Meeting

Presented by: John Swaney, NorCalBAA

Current Regional Group Leaders and those aspiring to form a new group are invited to join your fellow regional group leader peers, members of the Regional Groups Subcommittee (of both the NBAA S&D Committee and the NBAA Access Committee), and NBAA Regional Representatives at our annual networking meeting. At this event, attendees will have the opportunity to discuss best practices for running a successful local, state, or regional business aviation association, with a specific focus on scheduler & dispatcher groups around the country. Attendees will also be provided with details for the upcoming 3rd Annual NBAA Regional Leadership Roundtable event to be held in late spring / early summer 2015. If you are involved (or hope to be) with the leadership team of a regional business aviation group, don’t miss this valuable networking meeting!

Local & Regional Group Leadership Networking Meeting (.27 MB, PDF)

3:30 p.m. – 5:00 p.m.

Aircraft Emergency Identification and Response for Schedulers & Dispatchers (Repeat)

Education Track: Safety and Risk Management

Presented by: Ian McAllister, Fireside Partners LLC

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

This interactive session will focus on the role played by schedulers and dispatchers in the initial stages of an aircraft accident. The session will highlight the current underutilization of schedulers and dispatchers in the emergency response arena and suggest specific operational practices that can be employed by dispatchers. By reviewing the chronology of the first 30 minutes after an accident and evaluating skills, tools and best practices utilized during the earliest stage of an emergency, attendees will learn how to use their current skill set to identify or validate an aircraft accident, how to incorporate available tools to provide enhanced situational awareness and effective emergency response, and best practices that address the complexities of additional company aircraft in flight during the acute stages of emergency response. This session is an excellent transition from the morning’s general session presentation and is a repeat of the session at 1:00 p.m.

Aircraft Emergency Identification and Response for Schedulers & Dispatchers (Repeat) (.25 MB, PDF)

3:30 p.m. – 5:00 p.m.

China – Business Aviation’s New Frontier

Education Track: Aircraft and Flight Operations

Presented by: Mark Swedenborg, 3M; Chris Linebaugh, International Trip Planning Service; and Shirley Sheng, Asia Trip Support

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

With billions of dollars in new aircraft deliveries, construction of new FBOs and GATs, the complex and formidable business aviation operating environment in China is beginning to open up. Despite the great gains made in recent years, operating to this region is still fraught with challenges and idiosyncrasies that could potentially derail even the most experienced operators. This session will provide first-hand accounts and tips from trip support experts located in the region, as well as pilots, who frequently travel there. From covering the current process for obtaining permits and visa requirements, to cultural considerations, ground support and more, this session will help ensure a successful operation to one of the world’s emerging economies.

China – Business Aviation’s New Frontier (3.06 MB, PDF)

3:30 p.m. – 5:00 p.m.

Family Assistance Workshop (Repeat)

Education Track: Safety and Risk Management

Presented by: Carolyn Coarsey, Family Assistance Foundation

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

This session is focused on the humanitarian side of an accident/event occurring in a flight department. Do you have the tools to efficiently and effectively support families in their time of need while protecting your company and brand reputation? We will focus on best practices to assist a flight department in the correct processes to put in place for your department. Suggestions will be offered to guide successful face to face interactions with passenger and crew families and the media. This session is an excellent transition from the morning’s general session presentation and is a repeat of the session that was held at 1:00 p.m.

Family Assistance Workshop (Repeat) (.81 MB, PDF)

3:30 p.m. – 5:00 p.m.

Fit for Duty – It’s Not Just for Flight Crew Members (Repeat)

Education Track: Safety and Risk Management

Presented by: Paulo Alves, MedAire, Inc.; Sharon Forbes, DuPont Aviation; and Debbi Laux, MedAire, Inc.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

How can you ensure the flight department personnel that are conducting your next mission are fit for duty for the trip? Fitness For Duty (FFD) factors that can potentially compromise safety and performance include: medical, psychological, fatigue, cognitive, pharmacological, and nutritional factors. Learn key elements that will assist in understanding how these factors can adversely affect crew members, maintenance technicians, and schedulers/dispatchers in regards to their fitness for duty. Understand what tools exist for individuals and corporate flight departments to respond to immediate FFD issues while protecting the dignity of the individual, complying with legal/contractual issues, and FAA regulations. This is a repeat of the session at 1:00 p.m.

Fit for Duty – It’s Not Just for Flight Crew Members (Repeat) (4.17 MB, PDF)

3:30 p.m. – 5:00 p.m.

NOTAM Modernization in the National Airspace System

Education Track: Airspace and Airport Access

Presented by: Trish Gay, FAA and Rich Jerden, FAA

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

FAA subject matter experts will brief on the continuing modernization of the US Federal NOTAM System (FNS) as a result of the Pilot Bill of Rights legislation. Interactive demonstrations of the FNS will be shown and questions addressed.

NOTAM Modernization in the National Airspace System (4.01 MB, PDF)

Friday, February 06, 2015

8:30 a.m. – 11:30 a.m.

Fundamentals of Personal Use

Education Track: Aviation Management and Aircraft Ownership

Presented by: George Rice, Rice & Associates, Inc.; Nel Stubbs, Conklin & de Decker; and Ann Widay, Qualcomm

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

*This is a 3-hour workshop that will have a 30-minute break in the middle. Before the break, you will learn the fundamentals of Personal Use/SIFL and how it is applicable to your company and the different methods for calculating Standard Industry Fare Level (SIFL) and which might be advantageous to your company and its employees. You will gain a better understanding of the personal use process and ensure that you are gathering the correct data and are providing the right information to your tax department. After the break you will continue the learning’s from the beginning of the session while delving deeper into advanced personal use topics and common “gray areas” such as the entertainment use disallowance, SEC and Proxy reporting for public companies, personal use reporting for former employees, board members, and family members. The workshop will be interactive by allowing attendees to discuss specific personal use scenarios with the panelists to gain a better understanding of how the rules apply within their own organizations.

Fundamentals of Personal Use (2.71 MB, PDF)

8:30 a.m. – 11:30 a.m.

Human Factors for the S&D

Education Track: Safety and Risk Management

Presented by: David Hyland, Global Jet Services

*This is a 3-hour workshop that will have a 30-minute break in the middle. The speaker from the 2-day Aviation Human Factors PDP on February 2-3 will use this workshop on a smaller scale to illustrate that a review of aircraft accidents commonly reveals that a series of events were allowed to develop well before the actual accident. If aviation personnel can break that “chain-of-events,” accident occurrences become less likely. This course will help all aviation related personnel develop ways to recognize potential “contributing links” to an accident and develop individual “safety nets” to prevent errors. The primary goal of this workshop is to increase safety awareness, reduce errors, and ultimately improve business profitability.

Human Factors for the S&D (14.85 MB, PDF)

8:30 a.m. – 11:30 a.m.

International Regulations & Handling

Education Track: Airspace and Airport Access

Presented by: Adam Hartley, Universal Weather and Aviation, Inc.; Ryan Guerra, Kaiser Air, Inc.; and Susan Potter , Deere & Company

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

*This is a 3-hour workshop that will have a 30-minute break in the middle. Today, global travel is more comfortable and accessible than ever before. New longer-range aircraft and improved communication technologies have shortened travel times and increased safety, but that doesn’t mean missions have become any less complex and challenging. Venturing outside of the US can be very risky without proper information, planning, and execution. Before the break this workshop will walk through the pre-planning considerations including Regulatory requirements, health concerns, security information, handling resources, transportation resources, and other factors to consider when building and executing an itinerary. After the break, the workshop will become scenario-based and will build on the beginning elements of the session by having a scheduler, trip support provider and pilot discuss what they need from each other to ensure the mission is accomplished safely and meets the expectations of the stakeholders.

International Regulations & Handling (3.08 MB, PDF)

8:30 a.m. – 11:30 a.m.

Introducing International Standard for Business Aircraft Handling (IS-BAH)

Education Track: Career and Leadership Development

Presented by: Terry Yeomans, International Business Aviation Council (IBAC); Mike France, National Air Transportation Association (NATA); Joseph Azzaz, Aeroports De La Cote D’Azur (Cannes, France); and Bobby Butler, Universal Weather & Aviation

*This is a 3-hour session that will have a 30-minute break in the middle. If your company operates to support business aviation, then this is where you should spend your time this morning. The International Standard for Business Aircraft Handling (IS-BAH) follows the long established structure of the International Standard for Business Aircraft Operations (IS-BAO) and is designed to provide a global system of best practices for ground handlers and operators in support of business aviation. At it’s core, IS-BAH is designed to not only meet upcoming requirements established by the International Civil Aviation Organization (ICAO) but delves further into establishing a robust safety management system (SMS) while incorporating NATA’s Safety 1st Ground Audit Program. Before the break, you will hear from actual decision makers within the flight department as well as leaders from the NATA and IS-BAH who will provide the audience with a briefing on how the program directly impacts operators. Following a brief intermission, the speakers will attendee questions and provide further discussion on key items discussed earlier in the morning.

Introducing International Standard for Business Aircraft Handling (IS-BAH) (2.08 MB, PDF)

1:30 p.m. – 3:30 p.m.

Advanced Personal Use

Education Track: Aviation Management and Aircraft Ownership

Presented by: Doug Stewart, Stewart-Ratcliff Aviation Services; Alan Burnett, CenterPoint Aviation Law PLLC; and Tina Kettle, UTC

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

This session will first lay a foundation about advanced Personal Use topics such as transporting elected officials, commuting, transporting retired employees, and domestic vs. foreign travel for personal use. Then it will transition to cover real-life scenarios to allow attendees to work through realistic personal use examples and to give them the ability to get feedback from Personal Use and Tax Authorities on how these examples should be handled within a corporate flight department.

Advanced Personal Use (1.37 MB, PDF)

1:30 p.m. – 3:30 p.m.

Beyond Advanced Scheduling Part 91

Education Track: Aircraft and Flight Operations

Presented by: Nancy Wittrock, Monsanto Corporate Aviation and Tracha Ridley, Enterprise Holdings, Inc.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

This interactive session is for seasoned schedulers and dispatchers who have a thorough understanding of the basics and are looking to advance their knowledge. Presenters will facilitate discussions and provide information that will enhance your knowledge which can lead to improved operations and communication at your company. Discussions will focus entirely on audience interests and may include the following: developing communication and quality assurance procedures and providing exceptional customer service to passengers (customers) and team members; processes for winter ops; creating and updating various checklists (new/exiting aircraft, new/exiting employee (full-time and contract), trip details, etc.); coordinating checklists between schedulers and crew members, developing a training program for S&Ds (in-house and external training), and planning for your replacement as you move on to the next level.

Beyond Advanced Scheduling Part 91 (.81 MB, PDF)

1:30 p.m. – 3:30 p.m.

Scheduling 101 for Part 91 Operations

Education Track: Aircraft and Flight Operations

Presented by: Craig Dillon, Universal Weather & Aviation and Greg Linton, Universal Weather & Aviation

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

This session will use an interactive scenario to guide beginner schedulers through a basic Part 91 domestic/international trip. This session will focus on aspects of trip scheduling including airport selection, trip and service requirements for crew, passengers and aircraft, regulatory requirements, and working with vendors and service providers.

Scheduling 101 for Part 91 Operations Handout (.52 MB, PDF)
Scheduling 101 for Part 91 Operations (2.91 MB, PDF)

1:30 p.m. – 3:30 p.m.

Understanding Fuel Buying: Best Practices from Multiple Perspectives

Education Track: Aviation Management and Aircraft Ownership

Presented by: Suzanne Moller, Fuelerlinx; Anthony Banome, Meridian Teterboro; Malcolm Hawkins, Colt International; Mike Avery, FuelerLinx; and Karen Brunsman, NextEra Energy, Inc.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

Panel experts will provide insight on how flight departments shop for fuel, work with contract fuel vendors and FBOs, and reconcile fuel bills. They will discuss ways that departments can reduce their costs through key communication and actions taken by every member of the team; how to ask the right questions from FBOs, contract fuel vendors and your own internal flight department team to yield the best results; why and how to compare prices & ramp fees; and about multi-leg tankering and the importance of checking invoices and handling fees.

Understanding Fuel Buying: Best Practices from Multiple Perspectives (1.56 MB, PDF)

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