The NBAA Management Guide is an industry how-to manual for business aviation management. Recognized as one of NBAA’s most popular member benefits, this publication assists flight departments with operational, maintenance, administrative and other considerations.

It should be noted that this is not a complete guide for all functions of the flight department; consequently, it does not cover every possible situation faced by business aviation managers. However, the NBAA Management Guide does attempt to summarize essential information concerning the operation of a flight department, including chapters on Administration, Flight Operations, International Operations and Maintenance Operations.

Much of the information contained in this guide may be used as reference material to educate non-aviation company personnel on accepted practices and norms of the business aviation community. One of the essential functions of flight department personnel is to ensure that all company personnel appreciate and understand the operation, capabilities and value of the flight department.

The NBAA Management Guide is an evolving document. In coordination with its standing committees, NBAA periodically issues content revisions for this publication as new information becomes available. The Association welcomes your feedback and questions on this publication. Send all comments to

Latest Version: 2021-01

Released January 2021

NBAA Management Guide 2021-01

Download the NBAA Management Guide, 2021-01 edition (4.8 MB, PDF, Members-only document)

Explanation of Changes to the 2021 Edition

The 2021-01 edition introduces the following changes to the content of the NBAA Management Guide:

  • Simplified page numbering for ease of digital use
  • Expanded appendix on Business Aviation Ethics
  • Expanded descriptions of Flight Technician and Licensed Dispatcher roles and responsibilities in Aviation Department Personnel section
  • Revised section on UAS
  • Revised section on Electronic Flight Bags
  • Revised section on Standard Operating Procedures
  • Up-to-date revisions to International Operations chapter

Note: For any Management Guide edition, margin lines are used to help readers identify areas with revisions, and sections may be restructured or renumbered where needed to accommodate revisions.