Program Schedule – SDC2024

7:30 a.m. – 8:00 a.m.

PDP Registration

Location: Omni Fort Worth Hotel, Sundance 2 Foyer

8:00 a.m. – 5:00 p.m.

NBAA PDP Course: Essentials in Scheduling and Dispatch for Business Aviation (Day 1 of 2)

Location: Omni Fort Worth Hotel

Presenters: Gary Martin and Juan Muniz, Universal Weather and Aviation

This two-day course is designed for all aviation professionals. It is a good refresher for certified dispatchers wishing to update their knowledge and skills with the latest information about the duties and responsibilities of an aircraft dispatcher. The course is also open to schedulers and other aviation professionals considering enrollment in a dispatch license program. This is also a great course for those who would like to increase their aviation knowledge overall. This course will cover topics related to Federal Aviation Regulations, advanced planning, pre-flight requirements, flight planning and in-flight support considerations for aircraft dispatchers supporting corporate aviation operations.

This course fulfills NBAA PDP Objective Operations (Ops 2).

This course is eligible for CAM application and recertification credit.

7:30 a.m. – 8:00 a.m.

PDP Registration

Location: Omni Fort Worth Hotel, Sundance 2 Foyer

8:00 a.m. – 5:00 p.m.

NBAA PDP Course: Dynamics of Empowered Leadership

Location: Omni Fort Worth Hotel

Presenter: Dr. Shari Frisinger

This one-day course trains attendees to lead from any seat in a dynamic workplace that is adapting to changing times. Some workplace challenges are obvious (interruptions, awkward social interactions) and some are more subtle (passive-aggressive behaviors). Leadership empowers your team to work through these issues. Leadership also requires a strong degree of situational awareness of your own thoughts and actions, and how they affect the behaviors of others. This course will cover the influence behavioral and communication styles have on your team interactions and operational safety. You will learn a variety of methods to motivate and mentor. Real-world examples and applications will be discussed.

This course fulfills NBAA PDP Objective Leadership (L3)

This course is eligible for CAM application and recertification credit.

8:00 a.m. – 5:00 p.m.

NBAA PDP Course: Essentials in Scheduling and Dispatch for Business Aviation (Day 2 of 2)

Location: Omni Fort Worth Hotel

Presenters: Gary Martin and Juan Muniz, Universal Weather and Aviation

This two-day course is designed for all aviation professionals. It is a good refresher for certified dispatchers wishing to update their knowledge and skills with the latest information about the duties and responsibilities of an aircraft dispatcher. The course is also open to schedulers and other aviation professionals considering enrollment in a dispatch license program. This is also a great course for those who would like to increase their aviation knowledge overall. This course will cover topics related to Federal Aviation Regulations, advanced planning, pre-flight requirements, flight planning and in-flight support considerations for aircraft dispatchers supporting corporate aviation operations.

This course fulfills NBAA PDP Objective Operations (Ops 2).

This course is eligible for CAM application and recertification credit.

10:00 a.m. – 5:00 p.m.

Conference Registration Open

Location: 12th Street Lobby

10:00 a.m. – 5:00 p.m.

Exhibitor Setup

Location: Level 1, Exhibit Halls A–F

8:00 a.m. – 2:00 p.m

Exhibitor Setup

Location: Level 1, Exhibit Halls A–F

9:00 a.m. – 7:30 p.m.

Registration Open

Location: 12th Street Lobby

9:30 a.m. – 10:00 a.m.

Continental Breakfast

Location: 200 Level Ballroom and Foyer

10:00 a.m – 10:45 a.m.

First-Time Attendee Meeting

Location: Room 204A

As a first-time attendee, this event is for you! Don’t miss this fantastic opportunity to network and learn best practices to navigate the conference with members of the Schedulers and Dispatchers conference planning committee. Participate in the First Time Attendee passport program, attend vital sessions and activities, and complete your own passport to be eligible for a grand prize!

10:00 a.m – 10:45 a.m.

Ambassador Meeting

Location: Room 203A

If you are a volunteer ambassador, this event is for you! This is a great opportunity for ambassadors to meet each other, ask questions and learn more about your duties at SDC2024.

11:15 a.m. – 12:15 p.m.

The First Rodeo

Location: Room 204A

Presenters: Sarah Kendrick, Fanatics; Gary Martin, Universal Weather and Aviation; Traci Wolfe, LD Aviation Services, Inc.

Welcome aboard! No matter how you landed here, if you’re new to the aviation industry, this session is packed with indispensable information to help you get you started. Expert schedulers and dispatchers will review basic aviation information, including maintenance, aircraft performance, weather and regulations – introducing you to aviation jargon that will soon join your vocabulary. This course will give you a high-level overview of how the industry works and the vital role you will play.

This session is eligible for CAM application and recertification credit.

11:15 a.m. – 12:15 p.m.

The Tax Man Rides: Exploring Tax Topics

Location: Room 203A

Presenters: David Bram, AMB Group; Ryan DeMoor, CAM, MySky US, Inc.; Letwan Sutton, MySky US, Inc.

Have you ever considered that you are in the perfect position to help support your aviation department’s tax expectations? Schedulers and dispatchers are often the first to see passenger manifests and can help document business use vs. personal use of the aircraft. These insights make the role of the scheduler/dispatcher key to the strategic visions of the tax professionals. Topics will include standard industry fare level (SIFL), IRS disallowance, political campaign contribution notifications, SEC filings, federal excise taxes (FET) and depreciation. This session is designed to cover all these topics, as well as recent industry changes for those looking for a refresher.

This session is eligible for CAM application and recertification credit.

11:15 a.m. – 12:15 p.m.

Dancing With Wolves

Location: Room 202A

Presenters: Dave Coleman, Coleman Jet Solutions; Vickie Elgin, APP Jet Center; Debbi Laux, Aviation Personnel International; Karen Rutowski, CAM, FuelerLinx

Cultivating relationships across the globe is crucial for a successful operation. Learn why it is so important to build and maintain relationships in the business aviation industry. This panel discussion will include both flight department and vendor perspectives. Panelists will break down the requirements, expectations and benefits of great relationships.

This session is eligible for CAM application and recertification credit.

11:15 a.m. – 12:15 p.m.

3:10 to Africa and the Middle East

Location: Room 201A

Presenters: Ryan Frankhouser, Prime Trip Support; Gordon Macari, JETEX USA; Eyal Sagi, QAS Israel LTD

Organizing business aviation trips to the dynamically growing regions of Africa and the Middle East comes with distinct obstacles that can disrupt even the most seasoned scheduler. In this discussion, we will explore essential tactics shared by experienced professionals in international operations. Gain valuable insights on regional planning; addressing safety and security concerns;, navigating permit and visa requirements; considering cultural nuances; and much more.

This session is eligible for CAM application and recertification credit.

12:30 p.m. – 1:45 p.m.

Lunch

Location: 200 Level Ballroom and Foyer

2:00 p.m. – 3:00 p.m.

Smoke Signals of Change: Emissions and Sustainability

Location: Room 204A

Presenters: Madison Carroll, Council on Sustainable Aviation Fuels Accountability; Brian Cook, Gulfstream Aerospace Corporation; Jessica McClintock, FuelerLinx

In an era marked by increasing environmental awareness, the business aviation sector faces the imperative to align with sustainable practices and navigate the confusing carbon reduction landscape. At this game show formatted session, experts will share knowledge of Sustainable Aviation Fuel (SAF), Book & Claim, and carbon reduction strategies. In an industry where emissions regulation is growing for both environmental stewardship and operational viability, this will be your opportunity to gain valuable insights and knowledge on how to navigate the complex terrain of emissions and sustainability.

The renowned Sustainability Aviation Strategies Game Show that captivated audiences on the 2023 NBAA-BACE show floor is making its way to SDC! Join us to challenge your understanding of sustainable aviation strategies with industry experts hosting the most exciting game show of 2024. Win fantastic prizes and enjoy a fun-filled experience as you learn more about strategies alongside fellow attendees.

This session is eligible for CAM application and recertification credit.

2:00 p.m. – 3:00 p.m.

The Code of the Wings: Aircraft Use Policy and Utilization

Location: Room 203A

Presenters: Joanne Barbera, Barbera & Watkins, LLC; Lori McGee, Jetstream Aviation Law, P.A.

An aircraft use policy, when designed and implemented around the owners’ ultimate business and personal goals, will increase ownership satisfaction and aircraft utilization, and decrease reliance on charter revenues to justify ownership. Join us to discuss how to start the conversation with your principal about creating an aircraft use policy and what questions you need to ask. Learn how to overcome obstacles that prevent an effective policy from being implemented.

This session is eligible for CAM application and recertification credit.

2:00 p.m. – 3:00 p.m.

Skyward Sisters: Empowering Women in Aviation

Location: Room 202A

Presenters: Francea Bolden, CAM, Enterprise Mobility; Molly Martin, Women In Aviation; Kellie Rittenhouse, CAM, Hangar Aviation Management, LLC; Cat Wren, Business Jet Center

Dive into an insightful panel discussion featuring prominent industry figures as they shed light on the imperative need to champion and uphold women in the aviation workforce. Gain profound insights into why empowering and retaining women in this sector today is pivotal for securing a thriving future for the next generation. Explore effective strategies and solutions that organizations can implement to confront and overcome the fundamental obstacles that women encounter in their aviation careers.

This session is eligible for CAM application and recertification credit.

2:00 p.m. – 3:00 p.m.

Ride the High Country: Aviation Community Outreach

Location: Room 201A

Presenters: Chris Bing, RTX Corporation; Ian Lumpp, Polaris Aero; Jordan Scales, Clay Lacy Aviation

Explore innovative ways to engage the next generation of aviation enthusiasts. Delve into strategies that bridge the gap between the aviation community and aspiring young minds. Learn how to identify and connect with mentors who can guide you through your aviation journey. Learn how to secure scholarships and internships that pave the way to your success. Gain a roadmap to make the most of your scholarship or internship opportunity, from application to acceptance. Let’s answer the “what now” questions and together set a course for the limitless horizons of the aviation world.

This session is eligible for CAM application and recertification credit.

2:15: p.m. – 3:30 p.m

Pre-Conference Exhibitor Meeting

Location: Room 104

Both first-time and returning exhibitors will benefit from attending this event. Gain valuable insights from a panel of distinguished dispatchers regarding their expectations from exhibitors before, during and after the conference. Exhibitors are also eligible to enter a drawing for a free exhibitor badge to SDC2025.

3:15 p.m. – 3:45 p.m.

Afternoon Break

Location: 200 Level Ballroom and Foyer

3:45 p.m. – 5:00 p.m.

The Fuel Whisperer

Location: Room 204A

Presenters: Brad Elliott, AssuredPartners Aerospace, LLC; Brian Flogaus, Avfuel; Seth Thompson, Phillips 66

Learn best practices used to source fuel and essential considerations for every operation, such as when to purchase tanker fuel. Dive a little deeper into Federal Excise Tax (FET) implications, considerations to be aware of for Part 135 regulations, and demystify Sustainable Aviation Fuel (SAF) and SAF emissions. You’ll learn how to provide precise information for collaborating with the crew to determine fuel needs. This session will examine the pivotal role of schedulers and dispatchers in this fuel supply chain process, emphasizing the importance of accurate quoting, rate negotiation, and proper calculations.

This session is eligible for CAM application and recertification credit.

3:45 p.m. – 5:00 p.m.

The Byte Rider: Embracing Technology and Changes

Location: Room 203A

Presenters: Dallas Brooks, Wing Aviation, LLC; Jean DeLooz, MySky; Toni Drummond, Prestige Air Group; Donald Howell, Southern Sky Aviation, LLC; Heidi Williams, NBAA

It seems the world is a buzz with visions of flying cars and air taxi concepts as the future creeps closer. This session will cut through fact versus fiction to chisel down what impact this will have for schedulers, dispatchers, and the flight support community.

We will share knowledge and facts on topics such as safety and SMS, regulations, pilot training, infrastructure and the different types of electric aircraft being manufactured and certified by the FAA. How will we operate and dispatch and where do these vehicles fit into our future bizav ecosystems. We will discuss some impactful first to market use cases to expect.

This session will share expected timelines to service and what our industry can do to prepare. We will also touch on workforce and future dynamic aviation career paths to look out for as we continue to expand the industry.

This session is eligible for CAM application and recertification credit.

3:45 p.m. – 5:00 p.m.

A Fist Full of Dollars: Current Trends and Best Practices in Charter

Location: Room 202A

Presenters: Eric Dufay; Max McCabe, Ventura Air Services, Inc.; Bobby Perez, Clay Lacy Aviation

In today’s dynamic aviation landscape, the aircraft charter industry is witnessing distinct trends in both the wholesale and retail markets. Larger corporations, government agencies and tour operators are looking for wholesale charter to provide flexible solutions to move groups of passengers efficiently. Demand is centered around large-capacity aircraft that can cater to group travel, corporate retreats and special events. On the other hand, the retail charter market is seeing a surge in personalized travel experiences. High-net-worth individuals, business executives and leisure travelers are driving demand for smaller, more agile aircraft that offer convenience and privacy. Time-sensitive itineraries, last-minute bookings and customized routes are becoming increasingly prevalent. Gain a better understanding of these market nuances and learn to adapt operational strategies accordingly.

This session is eligible for CAM application and recertification credit.

3:45 p.m. – 5:00 p.m.

Safety at Sundown: Safety Management

Location: Room 201A

Presenters: Keith DeBerry, NATA; Allan Mann, Wheels Up; W. Ashley Smith Jr., CAM, Jet Logistics

Gain a comprehensive understanding of the key principles, practices and strategies that underpin the safety of aviation operations. Whether you’re a professional in the aviation industry or someone with a keen interest in flight safety, this session will equip you with a foundational understanding of why safety management is paramount in aviation and how it impacts every facet of the industry. You’ll explore the crucial pillars of SMS, including safety policies, risk assessment, safety assurance and safety promotion. Understand how these components work together to ensure a robust safety framework, and the significance of reporting incidents and the role they play in improving safety. Delve into the investigative process and its contribution to preventing future mishaps. Explore the human element in aviation safety and understand how factors such as communication, decision-making and crew coordination influence safety outcomes. Learn about fostering a safety-focused culture and the role of leadership in setting the tone for safe operations, and keep up-to-date with the latest trends and technological advancements shaping aviation safety.

This session is eligible for CAM application and recertification credit.

5:30 p.m. – 7:30 p.m.

The Launch

Location: Level 1, Exhibit Halls A–F

This opening reception experience will feature networking, interactive activities, entertainment and – of course – food and drink! Help kick off SDC2024 at The Launch!

Sponsored by

7:30 a.m. – 5:00 p.m.

Registration Open

Location: 12th Street Lobby

7:30 a.m. – 8:30 a.m.

Continental Breakfast

Location: 200 Level Ballroom and Foyer

8:30 a.m. – 10:00 a.m.

Opening Keynote

Location: 200 Level Ballroom

Begin SDC2024 with a welcome message from NBAA Schedulers & Dispatchers Chairs Jessi Litz-Rowden and Brian Abrahamson, an industry update from NBAA President and CEO Ed Bolen, and a keynote presentation by Merryl Tengesdal.

Watch a welcome video from Tengesdal and learn more about her presentation “Breaking Barriers: A Pioneer in Aviation and Leadership.”

The S&D Outstanding Achievement & Leadership Award Winner, as well as the donors and winners of the Schedulers & Dispatchers Monetary & Training Award Scholarships, will be recognized.

10:00 a.m. – 12:00 p.m.

Exhibits Open

Location: Level 1, Exhibit Halls A–F

10:30 a.m. – 11:00 a.m.

Morning Beverage Break

11:45 a.m. – 1:00 p.m.

Lunch

Location: 200 Level Ballroom and Foyer, Additional Seating in Room 202A

The exhibit hall will be closed during lunch.

1:00 p.m. – 5:00 p.m.

Exhibits Open

Location: Level 1, Exhibit Halls A–F

1:30 p.m. – 2:30 p.m.

The Last Stand: CBP Roundtable

Location: Room 204A

Presenters: Jonathan Echmalian, Cozen O’Connor; Laura Everington, Universal Weather and Aviation, Inc.; Eric Rodriguez, U.S. Customs and Border Protection; Dianna Sullivan, U.S. Customs and Border Protection; Andrew Wescott, U.S. Customs and Border Protection

In the role of a scheduler or dispatcher, ensuring a seamless customs process for your clients is paramount. Establishing and nurturing connections with officers from the U.S. Customs and Border Protection (CBP) is essential to achieving this objective. Join a collaborative roundtable dialogue with CBP officials, where the primary objective is to hear your clients’ difficulties; find out what’s working and where it’s working; and develop ways CBP, schedulers and dispatchers can work together to improve the customs process for everyone involved.

This session is eligible for CAM application and recertification credit.

1:30 p.m. – 2:30 p.m.

Dueling in the Sun: Managing and Maintaining Relationships

Location: Room 203A

Presenters: Robert Cali, FlyExclusive; Jamie McCarthy, Port City Air, Inc.

This session will take a deep dive into having difficult conversations with co-workers and clients, as well as practicing positive feedback and learning to use this positive feedback as motivation for yourself and your team. You’ll learn how to deliver bad news after you misspoke, over-promised or failed to deliver – and end up with a positive result. The panelists will highlight the importance of communicating and resolving challenges while maintaining healthy relationships. This session will provide you tips and tricks that you can apply to both your professional and personal relationships.

This session is eligible for CAM application and recertification credit.

1:30 p.m. – 2:30 p.m.

The Good the Bad and the Ugly: Legal

Location: Room 201A

Presenters: Joanne Barbera, Barbera & Watkins, LLC; Ryan DeMoor, CAM, MySky, Inc.

Legal experts will explain common legal agreements and why schedulers should be aware of the documents that govern the operations of their aircraft. The session will cover timeshare agreements, joint ownership and interchange agreements; dry leases vs. wet leases; and basic contract crewmember agreements. Learn who has operational control under each agreement type, and how you could end up with an illegal charter if you do not have the proper documents in place. These topics will be discussed in an easy-to-understand format and will be for all experience levels.

This session is eligible for CAM application and recertification credit.

1:30 p.m. – 2:30 p.m.

South of the Rio Grande

Location: Education Theater (Exhibit Hall, Booth #122)

Presenters: Miguel Ballesteros, ICCS; Sebastian Beyhaut, Pike Aviation; Sergio Estrada, Aviation Ground Solutions

Learn valuable insights and practical knowledge to enhance your operations in Mexico, Central America and South America. Explore a diverse range of topics critical to successful business aviation endeavors including regulatory frameworks, customs and immigration procedures, airport infrastructure, ground handling services, local airspace considerations, weather patterns; cultural nuances, and security measures. Industry experts with extensive experience in these regions will share their expertise, offering practical tips and strategies to optimize your operations. From navigating the unique challenges of Mexican operations to understanding the intricacies of Central and South American markets, this session will equip you with the tools and information necessary to enhance efficiency, mitigate risks and seize opportunities.

This session is eligible for CAM application and recertification credit.

2:30 p.m. – 3:30 p.m.

Refreshment Break – Dedicated Exhibit Time

Location: Level 1, Exhibit Halls A–F

3:30 p.m. – 4:30 p.m.

The Sky Trail Strategists: Flight Planning

Location: Room 204A

Presenters: John Schindelar, Wheels Up; Nathan Shelley, Universal Weather & Aviation, Inc.

Embark on a journey of knowledge with our specialized education session designed exclusively for aircraft schedulers and dispatchers. Stay ahead of the curve as we delve into the latest airspace changes, including the game-changing NOPAC redesign and coast-to-coast CPDLC expansion in the U.S. Navigate fuel requirements with finesse, mastering EASA’s standards while optimizing efficiency. Seamlessly integrate FAA Northeast corridor improvements and NAT Datalink Exemption updates into your operational toolkit. Gain the confidence to operate without LOAs and ensure smooth flights, even in challenging scenarios. Ignite your potential and revolutionize your approach to flight planning with our transformative insights – because the sky is not the limit, it’s just the beginning.

This session is eligible for CAM application and recertification credit.

3:30 p.m. – 4:30 p.m.

Riding the Trail to Success: Unleashing Your Professional Potential

Location: Room 203A

Presenters: Erin Croop, Base Operations at Page Field; Joe McDevitt, AMB Group; Darci Stacy, LinkedIn; Cyndy Theil, CT Solutions, LLC

In this session, industry experts will provide tips and tricks to help elevate your career, including job interview best practices and how to network at industry events. Get answers to key questions like “What should I be posting on my LinkedIn account?” In addition, the session will help you set goals and understand the value of benchmarking progress, so you can be on a constant path forward in your career progression.

This session is eligible for CAM application and recertification credit.

3:30 p.m. – 4:30 p.m.

High Noon Standard: Raising the Bar

Location: Room 201A

Presenters: Sandra Gil, Pfizer, Inc.; Noah Goldstein, Wheels Up

Standardization is an essential component to a flight department. In this session, you will learn strategies to ensure your department is standardized in all operations. Gain a deeper understanding of best practices, training and development, as well as new ways to implement your data capturing tools to ensure your team stays harmonized and standardized.

This session is eligible for CAM application and recertification credit.

3:30 p.m. – 4:30 p.m.

Eastward Trails: Regional Asia

Location: Education Theater (Exhibit Hall, Booth #122)

Presenters: Julie Ambrose, ASA Group Holdings, Ltd.; Tomo Shibazaki, Aeroworks International Co, Ltd; Syed Waseem, Continuum Aviation Private Ltd.; Niar Zhou, Aerofast International

Get essential knowledge and practical insights to enhance your operations in Asia, a dynamic and rapidly growing region. Delve into a wide range of topics crucial to successful business aviation endeavors in the area. Explore regulatory frameworks, customs and immigration procedures, airport infrastructure, ground handling services, local airspace considerations, slot management, cultural sensitivities, and emerging market trends. Whether you are an established operator in Asia or looking to expand your presence into this market, this education session will provide you with the necessary tools and insights to optimize your operations, ensure regulatory compliance, and deliver exceptional service to your clients. Don’t miss this opportunity to gain a competitive edge in the Asian marketplace.

This session is eligible for CAM application and recertification credit.

5:00 p.m. – 8:00 p.m.

Networking Reception: Greenhorns, Old-Timers and Everyone In Between

Location: The Archibald

Join us for a dynamic evening of networking and professional development, co-hosted by NBAA’s YoPro Council, the North Texas Business Aviation Association (NTBAA) and South Texas Business Aviation Association (STXBAA). Designed to bring together young professionals and industry veterans alike, this event will help you foster connections, expand your network and increase knowledge-sharing and collaboration within the business aviation community.

Sponsored by AEG Fuels

8:30 a.m. – 4:00 p.m.

Registration Open

Location: 12th Street Lobby

8:30 a.m. – 9:00 a.m.

Continental Breakfast

Location: 200 Level Ballroom and Foyer

9:00 a.m. – 11:45 a.m.

Exhibits Open

Location: Level 1, Exhibit Halls A–F

9:00 a.m. – 10:00 a.m.

For a Few Dollars More: Handling Best Practices

Location: Room 204A

Presenters: Ryan Frankhouser, Prime Trip Support; Gilberto Perez Lopez, CAM, Four Corners Aviation; Jorge Lopez, MANNY; Jose Rubinho, United Aviation Services, SL

So you are in charge of ground handling, what does that mean? We will cover what happens with the airplane, crew and passengers from the time the wheels touch down until they lift off. Ground handlers will explain their protocols for marshaling aircraft, offloading passengers and luggage, boarding ground transportation, supporting customs procedures, fueling the aircraft, and parking or hangaring for an overnight stay. Attendees will be encouraged to submit questions to the panel of experts. Learn what to expect from a full ground handling experience from some of the best handlers around the world.

This session is eligible for CAM application and recertification credit.

9:00 a.m. – 10:00 a.m.

True Grit Leadership

Location: Room 203A

Presenters: Lee Rafalko-Conniff, Corteva Agriscience; Craig Curtis, Satcom Direct

There are many challenges that flight departments face, regardless of size. Taking a deep look at these hurdles helps improve the way we all run towards, and leap over them victoriously. Hear from elite leaders in the field, who will cover everything from onboarding new employees; handling internal conflicts; managing coverage after business hours; maintaining employee morale and relationships with management; keeping up with checklists and manuals; and many other pressing topics. You will have the opportunity to submit questions and you are encouraged to share your own experiences and solutions.

This session is eligible for CAM application and recertification credit.

9:00 a.m. – 10:00 a.m.

Leading From Any Saddle

Location: Room 201A

Presenters: Gus LaRoy, Schweitzer Engineering Labs; Samantha Garrison, The Wonderful Company; Traci Wolfe, LD Aviation Services, Inc.

As your operational processes evolve and diversify, it’s equally important to keep your professional growth dynamic. In this engaging roundtable conversation, you’ll hear from established industry leaders about taking ownership of your professional advancement and uncovering training prospects. You’ll walk away with ways to further integrate your scheduler or dispatcher self as an even more vital contributor to flight operations. Moreover, you’ll receive valuable insights into exhibiting leadership traits irrespective of your role or experience. You won’t want to miss learning these actionable and immediate steps to enhance both your personal development and your team role – enabling you to effectively showcase your leadership strengths and lead from any seat.

This session is eligible for CAM application and recertification credit.

9:00 a.m. – 10:00 a.m.

Once Upon a Time in Europe

Location: Education Theater (Exhibit Hall, Booth #122)

Presenters: Nathan Farrow, Harrods Aviation Ltd.; Juan Muniz, Universal Weather & Aviation, Inc.; Peter Olexa, EuroJet

Gain essential knowledge and practical insights to enhance your operations in this region. Delve into a wide range of topics including regulatory frameworks, customs and immigration procedures, airport infrastructure, handling services, slot management, airspace restrictions, and emerging technologies. Industry experts will share their experiences and best practices, empowering attendees to navigate the complexities of European operations efficiently and effectively. Whether you are a seasoned operator or new to the European market, this session promises to be a valuable resource for optimizing your business aviation endeavors in Europe.

This session is eligible for CAM application and recertification credit.

10:30 a.m. – 11:45 a.m.

Ride of the 135

Location: Room 204A

Presenters: Andrew Bettis, AB Jets; Deborah Morin, Fly Victor; Melanie Hight Viau, K&R Aviation, LLC

Unravel the realm of Part 135 operations. Hear from an esteemed panel who will share their expert insights and the art of mastering charter services. From honing your quoting techniques and navigating international protocols to safeguarding against charter burnout – this session promises a 360-degree exploration. Whether you’re an aviation aficionado, a charter entrepreneur, a new scheduler or an experienced aviation professional, this session is your gateway to comprehending the intricate world of Part 135 operations.

This session is eligible for CAM application and recertification credit.

10:30 a.m. – 11:45 a.m.

The Sky Marshal Summit: ATC Roundtable

Location: Room 203A

Presenters: Kim Copeland, NBAA; Dean Snell, NBAA; Ernest Snyder, FAA

This session will discuss air traffic control hot topics and the many ways to navigate flight operations. You’ll learn the tools and tricks used to mitigate delay programs. Get details on accurately reading and assessing route-out options, re-routes and using alternate airports, as well as flight planning around airspace flow programs (AFPs) – an essential skill for all schedulers and dispatchers.

This session is eligible for CAM application and recertification credit.

10:30 a.m. – 11:45 a.m.

The Ox-Bow Incident: ERP

Location: Room 201A

Presenters: Stephen Burgess, Fireside Partners, Inc.; Justin Pastor, American Express Co. Inc.; Kenneth Wong, CAM, PepsiCo, Inc.

This session will give you the full 360 degree view, from a scheduler/dispatcher’s perspective on internal and external processes surrounding an emergency response plan (ERP). Hear how other flight departments manage their ERP and learn when it should be activated. You’ll hear the importance of understanding and using the resources in your department to minimize mistakes and maintain the integrity of your organization. This session dives deep into ERP processes and implementations, bringing in the perspective of those that use them both in Part 91 and 135 operations.

This session is eligible for CAM application and recertification credit.

10:30 a.m. – 11:45 a.m.

How the West Was Won: Planning for Australia and the Pacific

Location: Education Theater (Exhibit Hall, Booth #122)

Presenters: Anthony Fernandez, Fox Corp.; Denys Trundaiev, EVO Jet

Don’t miss this session if your company has operations in Australia or the Pacific Islands. Learn from industry experts with extensive experience in the region’s flight operations. Gain invaluable tips and strategies to help you manage client expectations and deliver exceptional service. Walk away with a deeper understanding of the local aviation landscape and be able to successfully navigate regional regulations, optimize remote operations, streamline logistics for island-hopping, and enhance the efficiency of your trip planning processes.

This session is eligible for CAM application and recertification credit.

11:45 a.m. – 1:00 p.m.

Lunch – SDC2025 Preview

Location: 200 Level Ballroom and Foyer, Additional Seating in Room 202A

The exhibit hall will be closed during lunch.

1:00 p.m. – 4:00 p.m.

Exhibits Open

Location: Level 1, Exhibit Halls A–F

1:00 p.m. – 2:15 p.m.

Frontier Guardians: Hot Topics in CBP

Location: Room 204A

Presenters: Jonathan Echmalian, Cozen O’Connor; Laura Everington, Universal Weather and Aviation, Inc.; Eric Rodriguez, U.S. Customs and Border Protection; Dianna Sullivan, U.S. Customs and Border Protection; Andrew Wescott, U.S. Customs and Border Protection

U.S. Customs and Border Protection (CBP) officers, in conjunction with NBAA’s CBP/Industry Working Group, will participate in a roundtable discussion with schedulers, dispatchers and other aviation professionals. Building relationships through shared purpose, identifying opportunities for improvement and documenting areas for future collaboration are some of the goals of this session.

This session is eligible for CAM application and recertification credit.

1:00 p.m. – 2:15 p.m

Outlawed Threats: Security in ’24

Location: Room 203A

Presenters: Frank Harrill; Schweitzer Engineering Labs; Wyman Miles, Universal Weather & Aviation, Inc.

Think you’ve heard the craziest stories about international travel or unexpected domestic travel nightmares? Think again! Join this discussion about processes and systems for identifying, evaluating and mitigating both personnel and asset risks while traveling. Review online tools to research where to stay, aircraft security and ground transportation. Learn what you should be thinking about on the ground, like encrypted communications, cybersecurity, personal safety and being aware of your surroundings.

This session is eligible for CAM application and recertification credit.

1:00 p.m. – 2:15 p.m.

Riding on the Wind River

Location: Room 201A

Presenters: Mike Mulawka, CAM, Rich Products Corp.; Christian Wilcox, ITPS

Delve into five crucial aspects of aviation scheduling and dispatching. Learn to navigate weather and turbulence information, understanding how to interpret and communicate forecasts effectively. Unlock the treasure trove of FAA resources at your disposal and learn how to harness them for your scheduling needs. Hear about challenges posed by seasonal weather variations and walk away with strategies to navigate through extreme conditions. Explore the art of managing passenger expectations during turbulent weather and delays to ensure a positive passenger experience. Finally, discuss effective communication strategies for scenarios where passengers find themselves stuck in FBO facilities, ensuring smooth operations even in challenging situations.

This session is eligible for CAM application and recertification credit.

1:00 p.m. – 2:15 p.m.

The Great Maple Stampede and the Island Outlaws: Regional Canada and Caribbean

Location: Education Theater (Exhibit Hall, Booth #122)

Presenters: Alex Fernandez, JETEX; Sarah Kendrick, Fanatics

Join us for an engaging and educational session specifically designed for business aviation companies planning trips to Canada and the Caribbean. This session aims to provide valuable insights, best practices and essential tips to ensure a smooth and successful travel experience in these regions. You will gain valuable insights into airport considerations, operational highlights, and best practices for navigating the dynamic landscape of Canada and the Caribbean. Connect with industry experts, expand your knowledge and enhance your operational proficiency.

This session is eligible for CAM application and recertification credit.

3:00 p.m. – 3:45 p.m

Exhibitor Landing: Grand Prize Happy Hour

Location: Education Theater (Exhibit Hall, Booth #122)

Close out a week with prizes and camaraderie! During the conference exhibit hours, participating exhibitors will collect business cards from attendees to enter into prize drawings.

Winners must be present to win. Limit one prize per attendee.

4:00 p.m. – 8:00 p.m.

Exhibitor Teardown

Location: Level 1, Exhibit Halls A – F