Program Schedule

Pre-conference events and conference events will be held in the Tampa Convention Center in Tampa, FL. Additional payment, which includes continental breakfast, breaks, lunch, and handout materials, is required for pre-conference courses.

All exhibitors and attendees are encouraged to attend the sessions.

Monday, January 18, 2016

PDP Registration & Continental Breakfast

7:30 a.m. – 8:00 a.m.

Location: Tampa Convention Center, Foyer of 10,11,12

Licensed Dispatcher Recurrent Training

8:00 a.m. – 5:00 p.m.

Location: Tampa Convention Center, Room 10
Education Track: Aircraft and Flight Operations
Presented by: Juan Muniz, Universal Weather and Aviation, Inc. and Gary Martin, Universal Weather and Aviation, Inc.

This Session is eligible for CAM application and recertification credit.

Presented by: Universal Weather & Aviation This two-day course is designed for business aviation professionals who currently have a dispatcher’s license and wish to update their knowledge, skills and abilities with the latest information on the duties and responsibilities of an aircraft dispatcher. It is also open to advanced-level schedulers considering enrollment in a dispatch license program. This course will cover topics related to Federal Aviation Regulations, basic regulatory, advanced planning, and pre-flight requirements and flight planning, pre-flight briefings and in-flight support considerations for aircraft dispatchers supporting business aviation operations.

Registration fee: Member: $995; Non-Member: $1,150

Regulatory Compliance and Documentation

8:00 a.m. – 5:00 p.m.

Location: Tampa Convention Center, Room 11
Education Track: Aviation Management and Aircraft Ownership
Presented by: Kent Jackson, Jackson & Wade, L.L.C. and Kali Hague, Jackson & Wade, L.L.C.

This Session is eligible for CAM application and recertification credit.

Presented by: Kent Jackson and Kali Hague, Jackson & Wade, LLC Meets NBAA PDP Objective: Ops 3 This course is designed to give flight department personnel an overview of the various federal and state regulatory requirements facing aircraft owners and operators, and methods for compliance with those requirements. The course will expose students to the major compliance requirements of the DOT, FAA, IRS, TSA, OSHA, DOA and many other federal and state agencies. Students will then work through recordkeeping techniques and best practices and discuss audit standards and safety management systems. The course culminates in an exercise in which students are asked to put their knowledge into practice to address several common scenarios facing flight departments.

Tuesday, January 19, 2016

PDP Registration & Continental Breakfast

7:30 a.m. – 8:00 a.m.

Location: Tampa Convention Center, Foyer of 10,11,12

Licensed Dispatcher Recurrent Training (Day 2 of 2)

8:00 a.m. – 5:00 p.m.

Location: Tampa Convention Center, Room 10
Education Track: Aircraft and Flight Operations

This Session is eligible for CAM application and recertification credit.

Presented by: Universal Weather & Aviation See details on Monday, Day 1 of course. Registration fee: Member: $995; Non-Member: $1,150

Scheduler & Dispatcher Function

8:00 a.m. – 5:00 p.m.

Location: Tampa Convention Center, Room 11
Education Track: Aircraft and Flight Operations
Presented by: Stuart Campbell, Embry Riddle Aeronautical University

This Session is eligible for CAM application and recertification credit.

Presented by: Phil Gibson, Embry Riddle Aeronautical University Meets NBAA PDP Objective: Ops2 This course is designed for those flight department employees who will be scheduling and dispatching corporate aircraft or will be establishing scheduling and dispatching procedures using industry resources in order to conduct safe and efficient flight. This is a critical function within the flight department and it requires proper planning, procedures and staffing based on sound dispatch procedures for mission success. Course participants will also discuss pertinent regulations, crew and aircraft certification, weather forecasting and fueling issues. Registration fee: Member: $595; Non-Member: $750

When Leaders Talk: Mastering Communications

8:00 a.m. – 5:00 p.m.

Location: Tampa Convention Center, Room 12
Education Track: Career and Leadership Development
Presented by: Jodie Brown, Summit Solutions

This Session is eligible for CAM application and recertification credit.

Presented by: Jodie Brown, Summit Solutions, LLC Meets NBAA PDP Objective: L4 There is no such thing as “NO” communication. People fill gaps with rumor, second-guessing, misunderstandings, and gossip whether the communication takes place or not. Effective communication is critical for the safety of our passengers, personnel and equipment. This class will help attendees look at all means of communication from verbal, non-verbal, to written. Is your message and intent being received? Dig into the deeper meanings of tone and attitude conveyed within communication and learn the various responses they invoke. How do egos interfere and cloud issues? How do we improve our communication to make sure the content and the intentions are clear? This course will cover the topics and subtopics required of the L4 PDP certification while at the same time tailored to target the audience. This is done through phone interviews prior to the class. Registration fee: Member: $595; Non-Member: $750

Conference Registration Open

12:00 p.m. – 8:00 p.m.

Location: Tampa Convention Center, Level 2

Volunteer for the Feeding America Backpack Program

2:00 p.m. – 4:00 p.m.

Location: Tampa Convention Center, Exhibit Hall – right of 1600 row

SIGN UP to volunteer for FEEDING AMERICA’s Backpack Program We have added a new element to the 6th annual S&D Pay-It-Forward program where attendees and exhibitors contribute in a charitable manner to the host city and local community. This year we are asking volunteers to participate in the Feeding America Tampa Bay’s Backpack Program. Thousands of area children receive bags filled with shelf-stable, nutritious food at school to take home for weekends and school vacations. The bags, containing easy-to-prepare meals and snacks, are provided to eligible children free of charge and are distributed at various schools on a weekly basis during the entire school year. We will be using a portion of the exhibit hall on Tuesday afternoon to fill backpacks with food for area children. We are asking that all attendees and exhibitors who are in town and available please come and help us if you have thirty minutes to share during the 2:00p.m.-4:00p.m. event. We are also asking you to consider making a $5 donation to Feeding America during the Conference registration process so that we can pay for the supplies needed to fill the backpacks. Feeding America Tampa Bay (FATB) is the largest hunger relief organization in the community, responsible for serving a food-insecure population of more than 700,000 people in a 10-county area. FATB is also the leading advocacy and education organization working on behalf of hunger. In order to feed those in need, FATB recovers surplus food that would otherwise go to waste from local growers, manufacturers, supermarkets and organized community food drives and distributes it to those in need through a partnership network of more than 600 partner agencies. In 2014, FATB supplied over 46 million pounds of food, enough to provide almost 40 million meals to those who would otherwise go hungry

Pre-Conference Exhibitor Meeting

5:00 p.m. – 6:00 p.m.

Location: Tampa Convention Center, Exhibit Hall – right of 1600 row
Presented by: Chris Strong, NBAA

What are the best ways to promote your business and yourself after the Schedulers and Dispatchers Conference? Are all leads really the same? How can you best prioritize and follow-up with the business cards your collect during the conference? Is email really the best method of follow-up? Please come join us at the Pre-Conference Exhibitor Meeting to learn innovative ways of keeping in touch with prospective clients after the conference. Don’t let those leads fizzle out. Find out the best methods to turn prospective clients into real clients.

First-Time Attendee & Ambassador Meeting

5:15 p.m. – 6:00 p.m.

Location: Tampa Convention Center, Room 15/16

If you are a first-time attendee or a volunteer ambassador then please attend this event. This is a great networking opportunity for first-time attendees to meet each other and to ask questions from our veteran ambassador volunteers. This will be a fun, fast format with a game show element and the potential to win prizes! This is also the best place for first-time attendees to pick up their passport. Completed passports are eligible for the first-time attendee grand prize that will be drawn at the Grand Prize Luncheon on Friday.

Welcome Reception & Exhibits Open

6:00 p.m. – 8:00 p.m.

Location: Tampa Convention Center, Exhibit Hall

Wednesday, January 20, 2016

Continental Breakfast

7:30 a.m. – 8:00 a.m.

Location: Tampa Convention Center, Ballroom Foyer

Join us for assorted Muffins, Bagels and Danish, and an assortment of fresh chilled fruit juices and hot coffee service.

Conference Registration Open

7:30 a.m. – 5:00 p.m.

Location: Tampa Convention Center, Level 2

Opening General Session

8:00 a.m. – 10:00 a.m.

Location: Tampa Convention Center, Ballroom

Attend the Opening General Session to hear a welcome from NBAA Schedulers & Dispatchers Committee Chairwoman Eve Gregory, an industry update from NBAA President and CEO Ed Bolen, and an engaging presentation by keynote speaker, Ty Bennett, titled “Partnership is the New Leadership.”

Our conference theme, "Unlock Your Potential," is the inspiration behind each of the educational sessions offered this week. Every attendee and exhibitor, regardless of their job title, has something to unlock within themselves to help them grow as a business aviation professional. Our keynote speaker, Ty Bennett, CEO, entrepreneur, & best-selling author, will strive to connect and inspire everyone to unlock their potential as he shares his affirmation that “Partnership is the New Leadership.” Over the last five years a survey of more than 5000 leaders were asked one question…”What do you want from your people?” The answer was consistently… commitment. Using case studies of leaders and organizations whose culture and growth is built through partnership-based leadership, Ty Bennett will share proven strategies and techniques to increase overall commitment needed for relationship-building, increasing value, creating buy-in, and improving interpersonal communication. He will focus on the tenet that “people support what they help create.” This general session will also serve an introduction to the second general session that will be on Thursday’s 8:00 a.m. general session where Bob Hobbi, President and CEO of ServiceElements International, Inc. will facilitate aviation scenarios demonstrating challenges that flight department personnel and vendors experience in the workplace.

During this general session we will also recognize the S&D Outstanding Achievement & Leadership Award Winner as well as the donors and winners of the Schedulers & Dispatchers Monetary Scholarships.

Coffee Break

10:00 a.m. – 11:00 a.m.

Location: Tampa Convention Center, Exhibit Hall

Exhibit Hall Open

10:00 a.m. – 12:00 p.m.

Location: Tampa Convention Center, Exhibit Hall

Lunch

11:45 a.m. – 1:00 p.m.

Location: Tampa Convention Center, Ballroom

Exhibit Hall Closed

12:00 p.m. – 1:00 p.m.

Location: Tampa Convention Center

Avoiding the Unexpected in China

1:00 p.m. – 2:30 p.m.

Location: Tampa Convention Center, Room 13/14
Education Track: Airspace and Airport Access
Presented by: Alexandra Ferullo, Universal Weather & Aviation, Inc

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

Despite continued growth and increased operational flexibility in recent years, operating to China is still filled with unique challenges that could potentially derail even the most experienced operators. This session will provide a comprehensive review of the most common pitfalls operators encounter when operating to China, how to prepare for them, and what to do when the unexpected occurs. Presenters will review the processes and procedures needed to obtain overflight and landing permits for China as well as the latest information on Custom and sponsor letters, securing ground transportation, security and catering in China, fueling, and parking and slot restrictions.

Business Aviation Hot Topics

1:00 p.m. – 2:30 p.m.

Location: Tampa Convention Center, Room 20/21
Education Track: Industry Update
Presented by: NBAA Regional Reps & HQ Staff

NBAA Staff, including the Association’s regional representatives, will discuss current business aviation issues and highlight NBAA’s advocacy work and local current events. As dynamic as the industry is, the session’s agenda may change, but it will likely include an update on FAA Reauthorization, EPA Emissions, and the European Union’s Emissions Trading Scheme (EU-ETS), No Plane, No Gain Advocacy, TSA’s Large Aircraft Security Program (LASP), Customs, and other timely topics. Regional representatives will discuss the benefits of being involved in a regional group and regional events, as well as local access issues and training information available in your area.

Dispatcher’s Guide to Aircraft and Runway Performance

1:00 p.m. – 2:30 p.m.

Location: Tampa Convention Center, Room 15/16
Education Track: Aircraft and Flight Operations
Presented by: Salvatore Funicella , Pfizer and Chad Patnode, Pfizer

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

So you just acquired a new long-range aircraft. Can your home base airport allow for full-fuel, non-stop flights? Will your trip overseas require a fuel stop due to runway limitations? Though not a prerequisite to attending this session, this discussion will continue some of the material covered in the 2-day Dispatcher Recurrent Course offered earlier in the week. Attendees will participate in scenario-based roundtable discussions using actual aircraft and runway performance data. This is also a great introduction for schedulers who want to better understand performance data. Attendees of this session are also encouraged to continue in the afternoon session titled, Dispatcher’s Guide to Flight Planning.

Managing Technology: Office to Flight Deck

1:00 p.m. – 2:30 p.m.

Location: Tampa Convention Center, Room 18/19
Education Track: Aircraft and Flight Operations
Presented by: TJ Wirth, Jeppesen and Terry Lascher, L.J. Aviation

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

So you’ve embraced technology and have gone paperless! Learn how all of the areas of your operation can integrate today’s technology to better manage your flight department. Using real scenarios, how can one apply this new technology to your operation, avoid “pitfalls,” and hear “lessons learned” from others who have made this transition.

Workplace Diversity in the 21st Century

1:00 p.m. – 2:30 p.m.

Location: Tampa Convention Center, Room 7/8/9
Education Track: Career and Leadership Development
Presented by: Honey Stempka, Sustainable Lifestyle Group

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

In today’s global work environment, it is essential that you are aware of the ways in which an understanding, or lack thereof of diversity in all it forms, impacts people’s ability to work effectively. Better understanding your own mindsets and biases can establish the foundation of welcoming and inclusive thoughts, attitudes and actions in your day-to-day interactions with every “body”. Research from the Center for American Progress has shown that welcoming and inclusive work environments are more innovative, competitive, have lower turnover rates, and ultimately strengthen the business bottom line.

Exhibit Hall Open

1:00 p.m. – 5:00 p.m.

Location: Tampa Convention Center, Exhibit Hall

Refreshment Break

2:30 p.m. – 3:30 p.m.

Location: Tampa Convention Center, Exhibit Hall

Dispatcher’s Guide to Flight Planning

3:30 p.m. – 5:00 p.m.

Location: Tampa Convention Center, Room 15/16
Education Track: Aircraft and Flight Operations
Presented by: Salvatore Funicella, Pfizer and Chad Patnode, Pfizer

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

Every operator is required to have a flight plan to get to their destination. While schedulers may rarely see that output, dispatchers should be closely working with the pilots to understand the flight plan process and output. We will continue the trip discussion that began in the dispatcher recurrent course earlier this week and in the aircraft performance session from Wednesday morning. Attendees will finalize the flight plan for their trip. Whether you run flight plans in-house or use a trip support provider this session will help dispatchers stay active in the flight planning process. This is also a great introduction for schedulers not currently involved in the flight planning process.

ERP: The First 60 Minutes

3:30 p.m. – 5:00 p.m.

Location: Tampa Convention Center, Room 7/8/9
Education Track: Safety and Risk Management
Presented by: Ian McAllister, Fireside Partners LLC

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

This session will review the first hour of an emergency response from the perspective of a scheduler and dispatcher. The presenter will review analysis of information such as weather, ATC, and other resources data tools to (a) confirm that an event has taken place and (b) assist in the response logistically.

Operating in India: Requirements and Challenges

3:30 p.m. – 5:00 p.m.

Location: Tampa Convention Center, Room 13/14
Education Track: Airspace and Airport Access
Presented by: Erica Sandschulte, Rockwell Collins, Inc and Kellie Rittenhouse, CAM, Hangar Aviation Management, LLC

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

Learn about the operational requirements when operating to India. The presenters will combine industry knowledge and personal experiences to provide attendees with insight into best practices for operating in this busy and emerging market. Emphasis will be on key airports of interest, restrictions and requirements for operating in India, and operational and cultural challenges.

Surviving the Audit

3:30 p.m. – 5:00 p.m.

Location: Tampa Convention Center, Room 20/21
Education Track: Aviation Management and Aircraft Ownership
Presented by: Kent Jackson, Jackson & Wade, L.L.C. and Kali Hague, Jackson & Wade, L.L.C.

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

The Auditors are coming, the Auditors are coming! After the initial panic subsides, what comes next? Which abbreviation will be combing through your operation, SMS, IS-BAO, FAA? This session will discuss the different types of audits to which a flight department may be subject and the contents of said audits. We will also discuss the best ways for the scheduler or dispatcher to contribute to the preparation of a successful audit. Always remember to apply the four “P’s” Preparation Prevents Poor Performance. The audit’s intent is not to make an operation look good on paper, but to ensure it is operating at the highest levels of safety and efficiency. This session will assist the scheduler/dispatcher on that path. Takeaways include various types of audits and what their focus might be, tools and practices within the flight department to best assist the scheduler’s role in the audit, and what happens after the audit and how to adjust for the results.

Think Process, Not Function

3:30 p.m. – 5:00 p.m.

Location: Tampa Convention Center, Room 18/19
Education Track: Career and Leadership Development
Presented by: Jim Lara, Gray Stone Advisors and Steve Brechter, Gray Stone Advisors

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

This session will help you to identify the tasks within your aviation operation that are not clearly defined. You will identify the key processes within every functional group within your flight department and understand how “core process” documents define what gets done. Learn how to create “operating process” documents that describe how things get done and explore the use of process templates – which includes flow maps, narratives describing the processes, clear identification of process owners, and the means to measure the effectiveness of your major processes. Learn about the need for well-architected electronic document management systems and become familiar with techniques to measure, review, and optimize all processes for maximum efficiency.

Thursday, January 21, 2016

Continental Breakfast

7:30 a.m. – 8:00 a.m.

Location: Tampa Convention Center, Ballroom Foyer

Join us for assorted Muffins, Bagels and Danish, and an assortment of fresh chilled fruit juices and hot coffee service.

General Session

8:00 a.m. – 10:00 a.m.

Location: Tampa Convention Center, Ballroom

Education Track: Career and Leadership Development

Calling all attendees and exhibitors to this can’t miss general session! Be ready to actively participate with the events happening on stage. Your energy and enthusiasm are critical to the outcomes of this event.

Join Bob Hobbi, President and CEO of ServiceElements International, Inc. who will facilitate interactive and realistic aviation scenarios demonstrating challenges that flight department personnel and vendors experience in the workplace. In June 2015 the S&D Committee polled a sampling of schedulers and dispatchers asking them to detail their most frequently recurring challenges when working with coworkers and vendors and also what their top communication-related frustration was when working with associates, management and/or customers? The scenarios that Bob Hobbi will bring to the stage have been sourced from those responses to create a realistic view of dynamics and communications both within a flight department and with external customers and vendors. These scenarios will reveal the importance of having and keeping your credibility, understanding how to have successful interpersonal communication, tools for conflict resolution, and improving listening skills. This general session is for all business aviation professionals regardless of employer or job title. It is an excellent companion to the previous day’s general session where keynote speaker, Ty Bennett, discusses how Partnership is the New Leadership. For those wanting a deeper dive into engaging their team members, Bob Hobbi will also facilitate as session later in the day at 1:00 p.m. titled “The Contagiously Engaged Team.”

During this general session we will also recognize the donors and winners of the Schedulers & Dispatchers Training Awards.

Conference Registration Open

8:00 a.m. – 5:00 p.m.

Location: Tampa Convention Center, Level 2

Coffee Break

10:00 a.m. – 11:00 a.m.

Location: Tampa Convention Center, Exhibit Hall

Exhibit Hall Open

10:00 a.m. – 12:00 p.m.

Location: Tampa Convention Center, Exhibit Hall

Lunch

11:45 a.m. – 1:00 p.m.

Location: Tampa Convention Center, Ballroom

Exhibit Hall Closed

12:00 p.m. – 1:00 p.m.

Location: Tampa Convention Center

Operating South of the Border

1:00 p.m. – 2:30 p.m.

Location: Tampa Convention Center, Room 13/14
Education Track: Airspace and Airport Access
Presented by: Helmuth Rueckert, ASM Corp; Juan Portela, Aeroservicios Ground Handling Services; and John Howard, International Trip Planning Services, LLC

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

At some point in any international flight department’s life, they will operate south of the border of the United States. Presenters will cover issues involving many different regulations, service issues and overall cultural differences that can creep up during a trip. The intention of this session is to help guide you to complete both successful and memorable trips to Mexico, Central America, Cuba and the rest of the Caribbean. Special attention will be devoted to Cuba to review the requirements and limitations on such operations, as well as the types of travel authorized.

Regulatory Compliance

1:00 p.m. – 2:30 p.m.

Location: Tampa Convention Center, Room 15/16
Education Track: Aviation Management and Aircraft Ownership
Presented by: Kali Hague, Jackson & Wade, L.L.C. and Kent Jackson, Jackson & Wade, L.L.C.

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

Are you aware of the various federal and state regulatory requirements that apply to your flight department and methods for compliance with those requirements? Through scenario-based learning, the presenter will review the major compliance requirements of the DOT, FAA, IRS, TSA, OSHA, DOA and many other federal and state agencies.

Securing Information in a Mobile World

1:00 p.m. – 2:30 p.m.

Location: Tampa Convention Center, Room 18/19
Education Track: Safety and Risk Management
Presented by: Charlie LeBlanc, UnitedHealthcare Global; Brad Slavens, FlightBridge, Inc.; and Bill Figures, PFM Hosting, Inc.

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

Where does your data go when you send an email or transmit data electronically? Are you operating in the "cloud"? What does all this mean for data security and is your data exposed when accessing information on an electronic smart device? This session will help you understand IT security such as how to ensure that data being transmitted to parties outside the flight department is secure. You will also learn techniques and tools to help communicate better with the company IT department, set up security measures within the flight department, and make sure that data being stored on electronic is secure. Social Media safety awareness will also be discussed.

The Contagiously Engaged Team

1:00 p.m. – 2:30 p.m.

Location: Tampa Convention Center, Room 7/8/9
Education Track: Career and Leadership Development
Presented by: Bob Hobbi, Service Elements

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

Join this morning’s general session facilitator, Bob Hobbi, for this interactive session that will assist you to better engage yourself and your team members. Engaged teams want their organizations to succeed when they feel connected emotionally, socially and even spiritually to its mission, vision and purpose, AND are happier people in their home and personal life. However, experts indicate engagement is very low today. Given this fact, it stands to reason why so many companies struggle to meet customer expectations, financial goals and employee satisfaction. Learn to leverage differences to build strong teams. Reap the benefits of employee and personal engagement.

The Informed Scheduler

1:00 p.m. – 2:30 p.m.

Location: Tampa Convention Center, Room 20/21
Education Track: Aircraft and Flight Operations
Presented by: Vinton Brown, FlightSafety International; Jim Kohler, DuPont Aviation; Winston Carter, CAM, Gulfstream; and Andrew Bourland, Sherwin-Williams

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

Are you a scheduler who does not have a dispatch license or are not heavily involved in the technical operations of your flight department. A panel of pilots wants to share with you their top ten technical things they wish you knew that would help you all communicate better such as understanding aircraft performance, weather considerations, basic flight planning, NOTAMs, fueling considerations and more. They will use scenarios to help increase understanding between the technical issue and the real-world benefit to the team and the flight operation.

Exhibit Hall Open

1:00 p.m. – 4:00 p.m.

Location: Tampa Convention Center

Local & Regional Group Leadership Meeting

2:30 p.m. – 3:30 p.m.

Location: Tampa Convention Center, Meeting Room 24
Education Track: Career and Leadership Development
Presented by: Jenny Showalter, Florida Aviation Business Association-FABA

Current Local/Regional Group Leaders and those aspiring to form a new group are invited to join your fellow regional group leader peers, members of the Regional Groups Subcommittees and NBAA Regional Representatives at our annual networking meeting. At this event, attendees will have the opportunity to discuss best practices for running a successful local, state, or regional business aviation association, with a specific focus on scheduler & dispatcher groups around the country. Attendees will also be provided with details for the upcoming 4rd Annual NBAA Regional Leadership Roundtable event to be held in late spring / summer 2016. If you are involved (or hope to be) with the leadership team of a regional business aviation group, don’t miss this valuable networking opportunity!

Refreshment Break

2:30 p.m. – 3:30 p.m.

Location: Tampa Convention Center, Exhibit Hall

Headline News: Your Daily Brief (repeats at 4:20 p.m.)

3:30 p.m. – 4:10 p.m.

Location: Tampa Convention Center, Room 18/19
Education Track: Airspace and Airport Access
Presented by: Jim McClay, NBAA

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

When you start your shift you likely follow a checklist to make sure you are prepared for all of your department’s aircraft movements that day. If spending 20 minutes at the start of each shift is not also spent familiarizing yourself with the current status of the U.S. National Airspace System (NAS) then you need to attend this session. An NBAA Air Traffic Services professional will instruct you on how to read and interpret the FAA’s airspace and airport status page known as the OIS (Operational Information system). This website is an important tool for every scheduler and flight operations personnel to use so you can proactively deal with airspace constraints and airport-specific delays. The proactive scheduler can predict potential trouble spots which can directly reduce delays to their operation that day.

Man vs. Paper (repeats at 4:20 p.m.)

3:30 p.m. – 4:10 p.m.

Location: Tampa Convention Center, Room 20/21
Education Track: Aviation Management and Aircraft Ownership
Presented by: Henry LeDuc, Texas Instruments and Scott Voglesonger, Davinci Jets, LLC

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

Is your department ready to go paperless? Learn what to do and not to do to make the transition for your flight department from paper to paperless as simple as possible. See how the various areas of your flight department can work together without paper. Learn which applications and platforms work best for different-sized flight departments.

The Food Network (repeats at 4:20 p.m.)

3:30 p.m. – 4:10 p.m.

Location: Tampa Convention Center, Room 7/8/9
Education Track: Safety and Risk Management
Presented by: Susan Friedenberg, Corporate Flight Attendant Training & Global Consulting

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

Business jets fly all over the world reaching distances and ranges that are unsafe for catering unless properly ordered and stored to keep the passengers and our crews safe. It is known fact that food “kills” so being cognizant of all methods of ordering is paramount to the mission of any trip. This session will empower all operations personnel and in particular those that do not use trained flight attendants. This is a session that will teach you how to secure “safe” catering globally, and the ways to keep it safe.

The Weather Channel (repeats at 4:20 p.m.)

3:30 p.m. – 4:10 p.m.

Location: Tampa Convention Center, Room 15/16
Education Track: Safety and Risk Management
Presented by: John Kosak, NBAA ATS; Bruce Carmichael, NCAR; and Judy Reif, JR Flight Services, Inc.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

The Access Weather Subcommittee will be joining the S&D community in Tampa. This session will begin with an introduction of the new committee, describing what they have accomplished and how they can give voice to your concerns in the broader aviation weather community. The session will continue with an open discussion of current weather products, how flight departments use weather tools and what changes or new tools would help make your operations safer and more efficient.

Navigating Brazil & South American Olympics

3:30 p.m. – 5:00 p.m.

Location: Tampa Convention Center, Room 13/14
Education Track: Airspace and Airport Access
Presented by: Ana Paula Martin, Lider Aviation and Thomas Orth, Jeppesen

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

This session will discuss operational planning considerations for key locations in South America, with a special emphasis on Brazil. Our panel will cover the region from trip planning and in-country ground support perspectives, covering current regulations, unique requirements, potential “gotchas” to be aware of and best practices to ensure a successful trip. There will also be an operational update on procedures and planning for the upcoming Summer Olympic Games in Brazil.

Headline News: Your Daily Brief (repeat)

4:20 p.m. – 5:00 p.m.

Location: Tampa Convention Center, Room 18/19
Education Track: Airspace and Airport Access
Presented by: Jim McClay, NBAA

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

When you start your shift you likely follow a checklist to make sure you are prepared for all of your department’s aircraft movements that day. If spending 20 minutes at the start of each shift is not also spent familiarizing yourself with the current status of the U.S. National Airspace System (NAS) then you need to attend this session. An NBAA Air Traffic Services professional will instruct you on how to read and interpret the FAA’s airspace and airport status page known as the OIS (Operational Information system). This website is an important tool for every scheduler and flight operations personnel to use so you can proactively deal with airspace constraints and airport-specific delays. The proactive scheduler can predict potential trouble spots which can directly reduce delays to their operation that day.

Man vs. Paper (repeat)

4:20 p.m. – 5:00 p.m.

Location: Tampa Convention Center, Room 20/21
Education Track: Aircraft and Flight Operations
Presented by: Henry LeDuc, Texas Instruments and Scott Voglesonger, Davinci Jets, LLC

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

Is your department ready to go paperless? Learn what to do and not to do to make the transition for your flight department from paper to paperless as simple as possible. See how the various areas of your flight department can work together without paper. Learn which applications and platforms work best for different-sized flight departments.

The Food Network (repeat)

4:20 p.m. – 5:00 p.m.

Location: Tampa Convention Center, Room 7/8/9
Education Track: Safety and Risk Management
Presented by: Susan Friedenberg, Corporate Flight Attendant Training & Global Consulting

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

Business jets fly all over the world reaching distances and ranges that are unsafe for catering unless properly ordered and stored to keep the passengers and our crews safe. It is known fact that food “kills” so being cognizant of all methods of ordering is paramount to the mission of any trip. This session will empower all operations personnel and in particular those that do not use trained flight attendants. This is a session that will teach you how to secure “safe” catering globally, and the ways to keep it safe.

The Weather Channel (repeat)

4:20 p.m. – 5:00 p.m.

Location: Tampa Convention Center, Room 15/16
Education Track: Safety and Risk Management
Presented by: John Kosak, NBAA ATS; Bruce Carmichael, NCAR; and Judy Reif, JR Flight Services, Inc.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

The Access Weather Subcommittee will be joining the S&D community in Tampa. This session will begin with an introduction of the new committee, describing what they have accomplished and how they can give voice to your concerns in the broader aviation weather community. The session will continue with an open discussion of current weather products, how flight departments use weather tools and what changes or new tools would help make your operations safer and more efficient.

An Evening Under the Sea

6:30 p.m. – 9:00 p.m.

Location: The Florida Aquarium | 701 Channelside Drive | Tampa, FL 33602

Visit Bays and Beaches, the Wetlands Trail, Journey to Madagascar and a colorful Coral Reef – with more than 20,000 aquatic animals and plants from playful river otters to intimidating alligators there is something for everyone to explore and enjoy! Come face to beak with a penguin, touch a stingray or mingle with colleagues and friends while enjoying entertainment, cold beverages and light fare.

Friday, January 22, 2016

Scheduling the Schedule>

Location: Tampa Convention Center, Room 18/19
Education Track: Aircraft and Flight Operations

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

Chances are that as a scheduler or dispatcher for your flight department, you are frequently called upon to wear many hats and juggle multiple requests in a 24/7 environment. Not many schedulers and dispatchers have “normal” working hours and with the advent of mobile technology tools, many of us find ourselves less “free” to work remotely and more tethered to our work. A panel of your peers will share tools, tips and best practices for how to improve your productivity and create a work-life balance that can benefit both you and your flight department.

Understanding Employee Personal Use on the Business Aircraft

8:30 a.m. – 11:30 a.m.

Location: Tampa Convention Center, Room 15/16
Education Track: Aviation Management and Aircraft Ownership
Presented by: Jed Wolcott, Wolcott & Associates, P.A.; Nel Stubbs, Conklin & de Decker; and Kellie Rittenhouse, CAM, Hangar Aviation Management, LLC

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

*This is a 3-hour workshop that will have a 30-minute break in the middle.

Understanding Fuel Consolidation

8:30 a.m. – 11:30 a.m.

Personal Use/SIFL, Business Use, Entertainment Flights, Business-Entertainment Use, Non-Entertainment Flights, Security Exchange Commission…Are you compliant? Learn exactly what these mean, what pertinent information to collect, why you need it and how it can affect your executives and your company. Bring your questions, hear scenarios, and get the answers to help you ensure compliance.

Values-Based Leadership

8:30 a.m. – 11:30 a.m.

Location: Tampa Convention Center, Room 13/14
Education Track: Aviation Management and Aircraft Ownership
Presented by: Dale Krupla, ARINC Direct/Rockwell Collins; Jason McLendon, WFS Colt; and David Ivey, Wilson Air Center

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

*This is a 3-hour workshop that will have a 30-minute break in the middle.

Panel experts will provide updates on fuel vendor mergers, enhanced software interfaces and insight on how flight departments manage the fuel uplift process from shopping through bill reconciliation. They will discuss cost reduction through key communication and actions taken by every member of the team; how to ask the right questions from FBOs, contract fuel vendors and their own internal flight department team to yield the best results; why and how to compare prices & ramp fees; examine multi-leg tankering, explain international considerations including VAT exemptions/refunds, and the importance of checking invoices and handling fees. Learn how a scheduler determines when/if fuel is purchased on the road, about fuel tankering calculation and software interface programs, current events regarding mergers and emerging technologies and updates on hot topics including VAT exemptions, fees, and taxes.

Values-Based Leadership

8:30 a.m. – 11:30 a.m.

Location: Tampa Convention Center, Room 7/8/9
Education Track: Career and Leadership Development
Presented by: Scott Moore, CAM, LUCK COMPANIES

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

*This is a 3-hour workshop that will have a 30-minute break in the middle.

Value-based leadership is a management style that incorporates the core values of the organization and its employees into daily business operations, ensuring everyone is working toward the same goals with the same values, creating a more harmonious workplace. In the first part of this session, the presenter will discuss value-based leadership, ways to filter value-based leadership down through your organization, ideas on how to institute a value-based culture in your company, and examples of how it works across a company and within an aviation department. After the break, the presenter will talk about personal and professional values using interactive exercises to further engage the attendees

Morning Break

9:45 a.m. – 10:15 a.m.

Location: Tampa Convention Center, Across from Meeting Rooms 14/15
This is a 30-minute break during AM sessions.

SOP Document Writing Part 1

10:15 a.m. – 11:30 a.m.

Location: Tampa Convention Center, Room 18/19
Education Track: Aviation Management and Aircraft Ownership
Presented by: Sharon Forbes, DuPont Aviation

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

*This is a 75-minute session that will continue after lunch from 2:00-3:30PM

Does your flight department struggle with writing SOPs? Often organizations and individuals feel that writing Standard Operating Procedures for their department is as daunting as climbing Mount Everest. Although both writing SOPs and climbing Mount Everest require similar tasks (planning, following a few simple rules, and perseverance), don’t fall into the mindset that SOPs are insurmountable. Part one of this session will provide you with the necessary tools to help your flight department reach the SOP summit. After lunch this session will continue with an SOP writing workshop.

Grand Prize Luncheon

11:30 a.m. – 1:30 p.m.

Location: Tampa Convention Center, Ballroom

Attendees are invited to participate in Friday’s “Grand Prize Luncheon.” During the conference exhibit hours, participating exhibitors (those who have donated a prize or gift) collect business cards from attendees when they visit their booth. Prior to this luncheon, participating exhibitors will select four business cards – one as the winner and three extra in the event the original winner is not present at the luncheon or has already won another prize. Conference rules require that winners be present to win. As attendees finish lunch, participating companies will assemble in alphabetical order at the stage. One representative from each company will announce their winner at the podium. Once the winner is identified, the attendee will meet the company representative off the stage to claim their prize. All paid attendees and all exhibitors are eligible to participate in the prize drawings. Attendees may win only one prize during the grand prize luncheon. Attendees may not refuse a gift in order to wait to see if they win another prize.

FBO/Corporate Hangar Security

2:00 p.m. – 3:30 p.m.

Location: Tampa Convention Center, Room 13/14
Education Track: Safety and Risk Management
Presented by: Randall Biglow, AT-RISK International

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

Attendees will learn tools that allow a better sense of awareness to their surroundings. Attendees will review red flags that indicate an individual is not a typical passer-by. Attendees will learn the effective ways of deterrence and approaches that could dissuade an intruder from trying to access an FBO or the corporate hangar. Attendees will review technologies and their proper use to assist with early intruder detection.

I CAM, CAM you?

2:00 p.m. – 3:30 p.m.

Location: Tampa Convention Center, Room 7/8/9
Education Track: Career and Leadership Development
Presented by: T. James Buchanan, CAM, C.P.M., AT&T; Winston Carter, CAM, Gulfstream; and Erik Perkins, Scheduling Solutions

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

Are you ready for the Cam Exam? We want to help you figure out if you are. This session will test your knowledge with actual sample questions from the CAM Study Guide. Presenters will be CAMs including a CAM scheduler who will also discuss how to earn and maintain your CAM credential. Attendees will learn about the benefits of becoming a CAM, CAM program content, and how to qualify for the CAM exam.

These CAMs will share their personal tips that helped them to prepare for the CAM exam. A CAM Study Guide will be raffled at the end of the session.

International Operations – A Regulatory & CBP Update

2:00 p.m. – 3:30 p.m.

Location: Tampa Convention Center, Room 15/16
Education Track: Industry Update
Presented by: Laura Everington, Universal Weather & Aviation and Eric Rodriguez, U.S. Customs & Border Patrol

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

Today global travel is more comfortable and accessible than ever before. New longer-ranged aircraft and improved communication technologies have shortened the travel times and increased safety but that doesn’t mean missions have become any less complex and challenging. Venturing outside the US can be very risky without proper information, planning and execution. This session will discuss regulatory considerations and customs requirements needed to operate efficiently with the most up to date information in this ever-changing environment. Presenters will also discuss fees associated with international missions.

SOP Document Writing

2:00 p.m. – 3:30 p.m.

Location: Tampa Convention Center, Room 18/19
Education Track: Aviation Management and Aircraft Ownership
Presented by: Sharon Forbes, DuPont Aviation

This Session is eligible for CAM application and recertification credit.

Session is eligible for training acknowledgment as part of the Conference Training Initiative.

SOP Document Writing

2:00 p.m. – 3:30 p.m.

Location: First Floor Meeting Room, Tampa Convention Center

*This is a continuation of the session that began at 10:15 a.m.

This is an SOP writing workshop that continues from the morning session. Attendees will take the information they learned from the morning and put it into practice as they write SOPs for S&D tasks they do on a daily basis.

Farewell Reception

3:30 p.m. – 5:00 p.m.

Location: Tampa Convention Center, Across from Meeting Rooms 14/15

After our final sessions conclude please join us in celebrating another exciting conference before your journey home.