About the Speakers – 2023 NBAA PDP Course: Practical Business and General Aviation Leadership and Influencing Skills
Bob Hobbi is president and CEO of ServiceElements and has over 35 years’ experience in the aerospace and business and general aviation industry. Hobbi held various executive positions at FlightSafety International, until he was recruited by Honeywell to be director of the Aerospace Academy, responsible for training thousands of aviation professionals from all sectors of the industry. Hobbi later joined MedAire in the role of vice president and general manager for all business aviation activities.
He has held executive positions on several boards including the Arizona Business Aviation Association, NBAA’s Business Aviation Management Committee, and 9 years on the Scottsdale Airport Commission.
Additionally, Hobbi is the co-author of Building a Service Culture (Information Age Publishing, 2008). He has published numerous articles on workforce development and is a frequent keynote speaker at business aviation industry events.
In 2003, Hobbi launched ServiceElements International Inc. to develop people and solve challenges in the business and general aviation industry. ServiceElements has grown into an industry icon addressing topics such as service culture, leadership, teamwork, communications, human factors and organizational development.
Lisa Archambeau, CAM
Lisa Archambeau is vice president, facilitator and strategist for ServiceElements International, Inc. and is a member of NBAA’s Business Aviation Managers Committee (BAMC).
Archambeau’s multidimensional career history in the business aviation industry spans over thirty years, beginning as an apprentice aviation mechanic. She served as a scheduler for FlightSafety International, where she later became program manager and facilitator for Service Excellence Training. She was the director of outside sales for FirstFlight Aircraft Management and Charter, and later served as business development manager and new hire sales trainer for Universal Weather & Aviation.
Archambeau is a Certified Flight Instructor who has put her passion for educating, coaching and creating adult experiential learning programs to effective use at ServiceElements.
Karen Davies, CAM
Karen Davies has been with ServiceElements for 6 years and has over 25 years of diverse aviation experience, including scheduling for a Part 91 flight department and customer service within a repair and overhaul facility.
Davies has served on the NBAA’s Schedulers and Dispatchers Committee and holds an Aircraft Dispatcher License. She is a Certified Aviation Manager and a Certified Coach and has a master’s degree in project management.
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