Certification Program Recognizes Crucial Role of Cabin Crew

Jan. 27, 2020

Recently, ASTM International announced a new certification program for business jet cabin crews, which will require candidates to demonstrate knowledge of and skills in aircraft safety procedures and cabin-service safety as well as professionalism and discretion. The program aims to ensure the comfort and safety of domestic and international passengers. “This is a way to show perspective employers, chief pilots, anybody’s who’s in the hiring realm [that] recipients of this accreditation have achieved a certain skill set,” said independent contract flight attendant Karen Hall. “It’s another way of benchmarking their expertise.”

In this episode of NBAA Flight Plan, host Rob Finfrock speaks with:

  • Louisa Fisher, past chair of the NBAA Flight Attendants Committee
  • Julie Kozma, lead cabin attendant, Jet Aviation
  • Karen Hall, independent contract flight attendant
  • Podcast Episode
    The NBAA Flight Plan podcast, which ran from 2009 to 2025, provided an overview of important developments affecting NBAA members, and the association’s work to advocate for their interest. The archive of past episodes will remain available for your enjoyment. Please note that no new episodes will be released.

    July/August 2026

    Regional Bizav Chiefs Prep for Leadership Roundtable

    Business aviation leaders from across the country are gathering to share ideas, strengthen advocacy and build partnerships to help protect and advance the industry's future.
    Read More

    March/April 2026

    Preparing for Pressure: Onboarding New Scheduler/Dispatchers

    You must to view this content.
    Read More

    Jan/Feb 2026

    Experts Share Tips for Better Flight Operation Culture

    The connection linking culture and better operations is strong. Here are steps you can take to manage more effectively.
    Read More

    Nov. 20, 2025

    NBAA Thought Leadership Webinar Offers Lessons from Aviation’s Top Leaders

    A panel of top business aviation executives agreed that the industry’s current success and future growth will require visionaries who have an unwavering focus on … Continued
    Read More