Recently, ASTM International announced a new certification program for business jet cabin crews, which will require candidates to demonstrate knowledge of and skills in aircraft safety procedures and cabin-service safety as well as professionalism and discretion. The program aims to ensure the comfort and safety of domestic and international passengers. “This is a way to show perspective employers, chief pilots, anybody’s who’s in the hiring realm [that] recipients of this accreditation have achieved a certain skill set,” said independent contract flight attendant Karen Hall. “It’s another way of benchmarking their expertise.”
In this episode of NBAA Flight Plan, host Rob Finfrock speaks with:
Louisa Fisher, past chair of the NBAA Flight Attendants Committee
Julie Kozma, lead cabin attendant, Jet Aviation
Karen Hall, independent contract flight attendant
The NBAA Flight Plan podcast, which ran from 2009 to 2025, provided an overview of important developments affecting NBAA members, and the association’s work to advocate for their interest. The archive of past episodes will remain available for your enjoyment. Please note that no new episodes will be released.
Experts offer options on how flight crews can constructively and respectfully respond when faced with the prospect of denying requests from principal passengers.
Rising costs, talent shortages and stakeholder expectations are making the Part 91 environment increasingly challenging, as their companies demand greater efficiency, transparency and return from their aviation investments.
Business aviation professionals who find themselves in a management position without building any leadership skills in advance will likely fight an uphill battle for success.
International Business Aviation Council Ltd.