Develop and manage a set of Standard Operating Procedure (SOP) documents.
- Identify applicable topics and sources of information (e.g., Original Equipment Manufacturer [OEM] handbooks, Aeronautical Information Manual, Safety Management System [SMS], company and regulatory requirements, Flight Operations Manual, Dispatch Manual)
- Compose and implement applicable SOPs with stakeholder support
- Review operational results for compliance with SOPs and identification of needed revisions
Ensure that procedures are in place to plan and conduct safe and efficient flight.
- Manage practices to optimize aircraft and crew utilization (e.g., duty time/crew fatigue, positioning legs, crew augmentation, supplemental lift options, aircraft availability status)
- Prepare trip plan and related documents (e.g., National Airspace System [NAS] considerations, weather, fuel, Fixed Base Operator [FBO] selection, customs, special airspace and airports, international trip requirements, special corporate events, electronic flight devices)
- Review and explain operational control designation for the leg(s)
- Interpret and apply company policies for trip plan (e.g., insurance, training, business continuity, noise abatement)
- Predict basic issues of passenger and customer satisfaction (e.g., trip purpose, catering, ground transportation, medical issues, special needs passengers)
- Produce a trip confirmation for affected stakeholders (e.g., trip times, NAS restrictions, ground logistics)
- Employ flight scheduling resources to maintain trip, passenger, aircraft availability and crew records
- Recognize pilot-in-command (PIC) authority to commence and conduct flight (e.g., aircraft performance standards, Minimum Equipment List [MEL] usage, flight crew attentiveness/cockpit distractions, fitness for duty, passenger safety briefing)
- Employ strategies to ensure the safe storage and handling of food and cabin service items in compliance with applicable regulations
- Employ techniques to measure and promote service excellence (e.g., passenger/crew surveys, debriefings, training)
Develop, implement, and manage an effective record-keeping system.
- Identify the information needed to report on applicable international and federal tax requirements
- Recognize applicable state and local tax implications (e.g., registration fees, property taxes, sales and use taxes)
- Collect the information needed to meet record-keeping and reporting requirements (e.g., regulatory and tax requirements for agencies such as Federal Aviation Administration [FAA], Internal Revenue Service [IRS], Securities and Exchange Commission [SEC], Customs and Border Protection [CBP], Department of Labor [DOL] and Occupational Safety and Health Administration [OSHA), including state and local agencies as applicable)
- Implement and manage record-keeping systems (e.g., data analysis techniques, audit requirements, regulatory compliance, and non-compliance resolution, industry standards and best practices) and provide required information to management
- Evaluate the record-keeping system for intended results
Recognize the International Standard for Business Aircraft Operations (ISBAO).
- Determine benefit and applicability of IS-BAO to the aviation department
- Identify the registration process and levels
- Identify elements of the standard (e.g., Safety Management System (SMS), training and proficiency, flight operations, organization and personnel requirements, safety programs, risk assessment and tools to implement)
- Prepare for initial and subsequent audits (e.g., documentation, protocol checklist, selection of auditor, application package)
Develop aviation emergency response plans (ERP).
- Identify elements of an aviation ERP (e.g., notifications, hazardous materials, response
- teams’ action items, local coordination, regulatory requirements, family assistance plan)
- Align corporate and department procedures
- Identify strategies for developing and implementing ERP
- Identify strategies to test and exercise ERP (e.g., training, tabletop exercise)
- Review and revise ERP
Develop and implement a Safety Management System (SMS).
- Identify regulatory requirements related to SMS
- Formulate safety policy and objectives (e.g., management commitment, safety accountability, appointment of key safety personnel, SMS documentation)
- Practice safety risk management (e.g., hazard identification, safety risk assessment and mitigation)
- Evaluate safety assurance (e.g., safety performance, monitor, measurement, change management, review and revision of the SMS)
- Practice safety promotion (e.g., safety culture survey, communication, training, education)
- Evaluate developmental options (e.g. internal/external options)
Recognize and operate within the National Airspace System (NAS) and international Flight Information Regions (FIR).
- Recognize the structure of the NAS and Traffic Flow Management (TFM) principles
- Apply strategies to effectively integrate with airspace constraints to minimize operational impact (e.g., weather, high density airspace, Temporary Flight Restrictions [TFR], Collaborative Decision Making process at the ATCSCC)
- Utilize appropriate principles and tools for operations in domestic and international airspace (e.g., FAA and other web-based resources, NBAA Air Traffic Services)
Apply procedures to conduct operations in a secure manner.
- Identify security procedures for operations at the home base and transient locations (e.g., passengers and crew, aircraft and cabin, food, ground transportation, luggage, facility and airport)
- Evaluate and apply security procedures (e.g., facility, domestic, international, aircraft, personnel)
- Recognize and integrate corporate risk management and security procedures
- Recognize international security issues related to equipment, vendors and personnel
- Identify applicable regulatory security programs (e.g., DCA Access Standard Security Program [DASSP], Twelve-Five Standard Security Program [TFSSP], Private Charter Standard Security Program [PCSSP], airport and Fixed Base Operator [FBO] security)
- Identify secure communication techniques (e.g., faxes, emails, phones, burner phone, encrypted emails, burner computers, document disposal/management)
Recognize resource management principles and techniques.
- Identify principles of resource management techniques (e.g., Crew/Cockpit Resource Management [CRM], Dispatch Resource Management [DRM], Maintenance Resource Management [MRM])
- Recognize similarities and differences among CRM, DRM and MRM (e.g., life events, working with diverse personalities, perceptions, behavioral patterns)
- Develop policies and procedures which utilize available human, technical and communication resources safely and effectively (e.g., communication limitations, feedback mechanisms, open door policy)
- How to promote and maintain a culture of safety in the organization through specific individual actions
- How to reinforce an organizational philosophy toward error-free performance (e.g., causes and effects of human error)