Operations

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Management issues related to the operation of aircraft to ensure safe and efficient service.

Operations Objective 1 (Ops1)

Develop and maintain a system of standard operating procedures (SOPs) for aviation departments using manufacturer’s specifications, regulations and accepted industry practices.

Knowledge of:

• Ops1-Ka – Aviation department standard operating procedures
• Ops1-Kb – Original equipment manufacturer operating requirements
• Ops1-Kc – Domestic and international operations
• Ops1-Kd – Principles of a safety management system including risk assessment
• Ops1-Ke – Food safety practices and certification requirements
• Ops1-Kf – Food safety handling programs
• Ops1-Kg – Aligning the flight operations manual with company policies
• Ops1-Kh – Basic principles required in an effective aviation department operations manual
• Ops1-Ki – Hazardous materials regulatory principles

Skill in:

• Ops1-Sa – Communicating effectively the use of standard operating procedures
• Ops1-Sb – Developing standard operating procedures
• Ops1-Sc – Ensuring standard operating procedures compliance

Operations Objective 2 (Ops2)

Ensure that essential scheduling and dispatch procedures are in place to conduct safe and efficient flight.

Knowledge of:

• Ops2-Ka – Dispatch concepts for scheduling and coordinating events, managing duty cycles including days off work, minimizing deadhead flight and maximizing personnel utilization
• Ops2-Kb – Complexities and interrelations involved with crew scheduling for flexibility, morale, crew rest and maximum crew utilization
• Ops2-Kc – Evaluation, auditing and selection process of supplemental lift options
• Ops2-Kd – Basic issues of passenger (customer) satisfaction including but not limited to reliability, service, catering, baggage, scheduling, benchmarking and customer profiles
• Ops2-Ke – Current domestic and international regulations pertaining to flight scheduling such as personal use reporting (SIFL – Standard Industry Fare Level), passenger reporting (APIS – Advance Passenger Information System) and other customs declarations
• Ops2-Kf – Crew certification, compliance and availability
• Ops2-Kg – Aircraft certification, compliance, reliability and related availability
• Ops2-Kh – Weather forecasts and their effect on the mission
• Ops2-Ki – Organizational administration/support function
• Ops2-Kj – Fuel cost analysis
• Ops2-Kk – Scheduling software resources and functionality
• Ops2-Kl – Contract negotiation (e.g., hotel, fuel, ground transportation, catering)
• Ops2-Km – Structure and operation of the National Airspace System (NAS) and concepts of traffic flow management (TFM), (e.g., NBAA GA Desk)

Skill in:

• Ops2-Sa – Operating computers
• Ops2-Sb – Applicable software programs
• Ops2-Sc – Interpersonal relations
• Ops2-Sd – Coordinating specialized company events
• Ops2-Se – Minimizing deadhead flights
• Ops2-Sf – Optimizing scheduling efficiency
• Ops2-Sg – Reducing travel expenditures
• Ops2-Sh – Selecting and communicating effectively with fixed-base operators and vendors
• Ops2-Si – Adhering to domestic and international trip planning requirements
• Ops2-Sj – Reducing delays caused by constrained ground and air operations

Operations Objective 3 (Ops3)

Develop the knowledge and understanding to establish a record-keeping system to document regulatory compliance and initiate appropriate action.

Knowledge of:

• Ops3-Ka – Record-keeping techniques and systems
• Ops3-Kb – Data analysis techniques
• Ops3-Kc – Industry standards and practices
• Ops3-Kd – Audit requirements
• Ops3-Ke – Regulatory issues, compliance and their impact on operations
• Ops3-Kf – Aviation department regulation requirements (e.g., FAR, DOT, DHS, OSHA, IRS, EEOC, FCC, EPA, ICAO – Chicago Convention, Annex 2, 6, 9, federal, state, local laws)

Skill in:

• Ops3-Sa – Analyzing data, determining relevance and applying appropriate compliance
• Ops3-Sb – Monitoring regulatory changes to guarantee continued compliance
• Ops3-Sc – Understanding the principles of dispatch/crew/technical interrelations to carry-out appropriate corrective action
• Ops3-Sd – Updating records on a continuous basis
• Ops3-Se – Non-regulatory compliance recognition

Operations Objective 4 (Ops4)

Understand the safety component of International Standard for Business Aircraft Operations (IS-BAO).

Knowledge of:

• Ops4-Ka – International Standard for Business Aircraft Operations (IS-BAO)
• Ops4-Kb – Safety programs and the tools to implement them
• Ops4-Kc – Risk assessment principles and tools
• Ops4-Kd – Safety management systems (SMS)
• Ops4-Ke – Regulatory principles surrounding carrying hazardous materials on an aircraft
• Ops4-Kf – Key areas of a safety audit
• Ops4-Kg – Key points of developing a safety committee
• Ops4-Kh – Key points of developing an accident/incident tracking system

Skill in:

• Ops4-Sa – Establishing an aviation safety program
• Ops4-Sb – Applying the basic principles of the International Standard for Business Aircraft Operations (IS-BAO)
• Ops4-Sc – Applying techniques that can make safety a paramount part of the company safety culture using risk assessment
• Ops4-Sd – Aligning company and aviation department policies with the flight operations manual
• Ops4-Se – Developing a quality assurance program for an aviation department

Operations Objective 5 (Ops5)

Plan, develop and implement aviation emergency plans with consideration for organizational and community procedures.

Knowledge of:

• Ops5-Ka – Disaster recovery plan
• Ops5-Kb – Emergency planning
• Ops5-Kc – Hazardous material response
• Ops5-Kd – Family assistance plan

Skill in:

• Ops5-Sa – Developing a sample emergency plan
• Ops5-Sb – Developing sample flight department procedures to handle various types of hazardous material incidents
• Ops5-Sc – Developing a public relations response in coordination with the emergency plan
• Ops5-Sd – Implementing disaster and safety plans