
Management issues related to the operation of aircraft to ensure safe and efficient service.
Operations Objective 1 (Ops1)
Develop and maintain a system of standard operating procedures (SOPs) for aviation departments using manufacturer’s specifications, regulations and accepted industry practices.
Knowledge of:
- Ops1-Ka – Aviation department standard operating procedures
- Ops1-Kb – Original equipment manufacturer operating requirements
- Ops1-Kc – Domestic and international operations
- Ops1-Kd – Principles of a safety management system including risk assessment
- Ops1-Ke – Food safety practices and certification requirements
- Ops1-Kf – Food safety handling programs
- Ops1-Kg – Aligning the flight operations manual with company policies
- Ops1-Kh – Basic principles required in an effective aviation department operations manual
- Ops1-Ki – Hazardous materials regulatory principles
Skill in:
- Ops1-Sa – Communicating effectively the use of standard operating procedures
- Ops1-Sb – Developing standard operating procedures
- Ops1-Sc – Ensuring standard operating procedures compliance
Operations Objective 2 (Ops2)
Ensure that essential scheduling and dispatch procedures are in place to conduct safe and efficient flight.
Knowledge of:
- Ops2-Ka – Dispatch concepts for scheduling and coordinating events, managing duty cycles including days off work, minimizing deadhead flight and maximizing personnel utilization
- Ops2-Kb – Complexities and interrelations involved with crew scheduling for flexibility, morale, crew rest and maximum crew utilization
- Ops2-Kc – Evaluation, auditing and selection process of supplemental lift options
- Ops2-Kd – Basic issues of passenger (customer) satisfaction including but not limited to reliability, service, catering, baggage, scheduling, benchmarking and customer profiles
- Ops2-Ke – Current domestic and international regulations pertaining to flight scheduling such as personal use reporting (SIFL – Standard Industry Fare Level), passenger reporting (APIS – Advance Passenger Information System) and other customs declarations
- Ops2-Kf – Crew certification, compliance and availability
- Ops2-Kg – Aircraft certification, compliance, reliability and related availability
- Ops2-Kh – Weather forecasts and their effect on the mission
- Ops2-Ki – Organizational administration/support function
- Ops2-Kj – Fuel cost analysis
- Ops2-Kk – Scheduling software resources and functionality
- Ops2-Kl – Contract negotiation (e.g., hotel, fuel, ground transportation, catering)
- Ops2-Km – Structure and operation of the National Airspace System (NAS) and concepts of traffic flow management (TFM), (e.g., NBAA GA Desk)
Skill in:
- Ops2-Sa – Operating computers
- Ops2-Sb – Applicable software programs
- Ops2-Sc – Interpersonal relations
- Ops2-Sd – Coordinating specialized company events
- Ops2-Se – Minimizing deadhead flights
- Ops2-Sf – Optimizing scheduling efficiency
- Ops2-Sg – Reducing travel expenditures
- Ops2-Sh – Selecting and communicating effectively with fixed-base operators and vendors
- Ops2-Si – Adhering to domestic and international trip planning requirements
- Ops2-Sj – Reducing delays caused by constrained ground and air operations
Operations Objective 3 (Ops3)
Develop the knowledge and understanding to establish a record-keeping system to document regulatory compliance and initiate appropriate action.
Knowledge of:
- Ops3-Ka – Record-keeping techniques and systems
- Ops3-Kb – Data analysis techniques
- Ops3-Kc – Industry standards and practices
- Ops3-Kd – Audit requirements
- Ops3-Ke – Regulatory issues, compliance and their impact on operations
- Ops3-Kf – Aviation department regulation requirements (e.g., FAR, DOT, DHS, OSHA, IRS, EEOC, FCC, EPA, ICAO – Chicago Convention, Annex 2, 6, 9, federal, state, local laws)
Skill in:
- Ops3-Sa – Analyzing data, determining relevance and applying appropriate compliance
- Ops3-Sb – Monitoring regulatory changes to guarantee continued compliance
- Ops3-Sc – Understanding the principles of dispatch/crew/technical interrelations to carry-out appropriate corrective action
- Ops3-Sd – Updating records on a continuous basis
- Ops3-Se – Non-regulatory compliance recognition
Operations Objective 4 (Ops4)
Understand the safety component of International Standard for Business Aircraft Operations (IS-BAO).
Knowledge of:
- Ops4-Ka – International Standard for Business Aircraft Operations (IS-BAO)
- Ops4-Kb – Safety programs and the tools to implement them
- Ops4-Kc – Risk assessment principles and tools
- Ops4-Kd – Safety management systems (SMS)
- Ops4-Ke – Regulatory principles surrounding carrying hazardous materials on an aircraft
- Ops4-Kf – Key areas of a safety audit
- Ops4-Kg – Key points of developing a safety committee
- Ops4-Kh – Key points of developing an accident/incident tracking system
Skill in:
- Ops4-Sa – Establishing an aviation safety program
- Ops4-Sb – Applying the basic principles of the International Standard for Business Aircraft Operations (IS-BAO)
- Ops4-Sc – Applying techniques that can make safety a paramount part of the company safety culture using risk assessment
- Ops4-Sd – Aligning company and aviation department policies with the flight operations manual
- Ops4-Se – Developing a quality assurance program for an aviation department
Operations Objective 5 (Ops5)
Plan, develop and implement aviation emergency plans with consideration for organizational and community procedures.
Knowledge of:
- Ops5-Ka – Disaster recovery plan
- Ops5-Kb – Emergency planning
- Ops5-Kc – Hazardous material response
- Ops5-Kd – Family assistance plan
Skill in:
- Ops5-Sa – Developing a sample emergency plan
- Ops5-Sb – Developing sample flight department procedures to handle various types of hazardous material incidents
- Ops5-Sc – Developing a public relations response in coordination with the emergency plan
- Ops5-Sd – Implementing disaster and safety plans