Operations

OPS1: Manage a set of Standard Operating Procedure (SOP) documents

1. Identify and validate applicable topics and sources of information
2. Implement SOP documents with stakeholder support
3. Audit operational results for compliance with SOP
4. Revise SOP documents as needed

OPS2: Implement procedures to conduct safe and efficient flights

1. Establish/manage practices to optimize aircraft and crew resources
2. Prepare trip plan and related documents
3. Explain operational control designation for the leg(s)
4. Apply company policies for trip plan
5. Manage known or potential special needs of passengers and crew
6. Employ flight scheduling resources to maintain trip, passenger, aircraft availability, and crew records
7. Designate pilot-in-command (PIC) authority to commence and conduct flight
8. Employ strategies to ensure the safe storage and handling of food and cabin service items

OPS3: Manage an effective record-keeping system

1. Identify the information needed to report on applicable regulatory and tax requirements
2. Manage record-keeping and reporting systems
3. Evaluate the record-keeping system for intended results

OPS4: Develop emergency response plans (ERPs)

1. Identify elements of an aviation ERP
2. Integrate organization and department procedures
3. Employ strategies for developing and implementing ERPs
4. Employ strategies to test and validate ERPs
5. Revise ERP

OPS5: Develop and implement a Safety Management System (SMS)

1. Identify regulatory requirements related to SMS
2. Identify methods to implement an SMS
3. Apply the components of an SMS
4. Recognize safety reporting system tools
5. Evaluate organizational changes for impacts on the company’s level of acceptable risk

OPS6: Recognize requirements to operate within the National Airspace System (NAS) and international Flight Information Regions (FIR)

1. Recognize Traffic Flow Management (TFM) principles
2. Apply strategies to effectively integrate with airspace constraints to minimize operational impact
3. Utilize principles for operations in domestic and international airspace

OPS7: Apply procedures to conduct operations in a secure manner

1. Identify applicable regulatory security programs
2. Manage organizational security procedures
3. Employ risk management procedures to include cybersecurity
4. Recognize security issues unique to international travel

OPS8: Employ principles of Human Factors (HF)

1. Employ components of Threat and Error Management (TEM)
2. Identify the effect of ergonomic design in the work environment
3. Recognize signs and causes of degraded human performance
4. Recognize how physical and mental health affects performance and develop and implement mitigation strategies

OPS9: Apply procedures to provide a safe and secure facility

1. Manage facility security
2. Communicate hazards, associated risks, and appropriate mitigation techniques
3. Identify strategies for training the facility security procedures
4. Comply with regulations and guidelines for tracking and maintaining emergency equipment

OPS10: Identify applications of emerging technologies and innovations

1. Determine personnel qualifications and training requirements
2. Identify operational concerns
3. Address regulatory requirements
4. Utilize best practices for developing, reviewing, and implementing policies and strategies