All 2023 NBAA Schedulers & Dispatchers Conference (SDC2023) events will take place at the Music City Center, unless otherwise noted.

The SDC2023 exhibit hall will be located in Music City Center hall C and D.

Sunday, Jan. 22  |  Monday, Jan. 23
Tuesday, Jan. 24  |  Wednesday, Jan. 25Thursday, Jan. 26

Sunday, Jan. 22, 2023

7:30 a.m. – 8 a.m.

PDP Registration

Location: The Westin Nashville

7:30 a.m. – 8 a.m.

Continental Breakfast

Location: The Westin Nashville

8 a.m. – 5 p.m.

NBAA PDP Course: Essentials in Scheduling and Dispatch for Business Aviation (Day 1 of 2)

Location: The Westin Nashville

Presenters: Gary Martin and Juan Muniz – Universal Weather and Aviation

This two-day course is designed for all aviation professionals. It is a good refresher for certified dispatchers wishing to update their knowledge and skills with the latest information about the duties and responsibilities of an aircraft dispatcher. The course is also open to schedulers and other aviation professionals considering enrollment in a dispatch license program. This is also a great course for those who would like to increase their aviation knowledge overall. This course will cover topics related to Federal Aviation Regulations, advanced planning, pre-flight requirements, flight planning and in-flight support considerations for aircraft dispatchers supporting corporate aviation operations.

This course fulfills NBAA PDP Objective Operations Ops 2.

Monday, Jan. 23, 2023

7:30 a.m. – 8 a.m.

PDP Registration

Location: The Westin Nashville

7:30 a.m. – 8 a.m.

Continental Breakfast

Location: The Westin Nashville

8 a.m. – 5 p.m.

NBAA PDP Course: Leading with a Vision

Location: The Westin Nashville

Presented by: Scott Moore, Moore Life Leadership

How do you lead without authority? How can you make a positive difference in your own life, and in the lives of others? How can you be recognized as a leader in your organization? By attending this course, you will learn how to lead and inspire your coworkers by creating a personal leadership vision. Practice the communication skills needed to increase connection with the people in your life, and learn how to work and lead in alignment with your core values. Invest in your ability to lead and inspire others.

This course fulfills NBAA PDP Objectives Leadership L1 and L2.

This course is eligible for CAM application and recertification credit.

8 a.m. – 5 p.m.

NBAA PDP Course: Essentials in Scheduling and Dispatch for Business Aviation (Day 2 of 2)

Location: The Westin Nashville

Presenters: Gary Martin and Juan Muniz – Universal Weather and Aviation

This two-day course is designed for all aviation professionals. It is a good refresher for certified dispatchers wishing to update their knowledge and skills with the latest information about the duties and responsibilities of an aircraft dispatcher. The course is also open to schedulers and other aviation professionals considering enrollment in a dispatch license program. This is also a great course for those who would like to increase their aviation knowledge overall. This course will cover topics related to Federal Aviation Regulations, advanced planning, pre-flight requirements, flight planning and in-flight support considerations for aircraft dispatchers supporting corporate aviation operations.

This course fulfills NBAA PDP Objective Operations Ops 2.

10 a.m. – 5 p.m.

Registration Open

Location: Level 3, Outside SDC2023 Exhibit Hall

Tuesday, Jan. 24, 2023

9:00 a.m. – 7:30 p.m.

Registration Open

Location: Level 3, Outside SDC2023 Exhibit Hall

9:30 a.m. – 10 a.m.

Continental Breakfast

Location: Level 2, Outside Room 201

10 a.m – 10:45 a.m.

First-Time Attendee Meeting

If you are a first-time attendee, this event is for you! This is a great opportunity for first-time attendees to meet each other and ask questions from veteran ambassador volunteers. This event will be held in a fun, fast format with game show elements and the potential to win prizes. First-time attendees may pick up their SDC2023 passports. Complete your passport to be eligible for the grand prize that will be drawn at the Grand Prize Happy Hour on Thursday, Jan. 26.

10 a.m – 10:45 a.m.

SDC2023 Ambassador Meeting

If you are a volunteer ambassador, this event is for you! This is a great opportunity for ambassadors to meet each other and ask questions and understand your duties for your week at SDC2023.

10 a.m. – 2 p.m.

Exhibitor Setup

Location: Level 3, SDC2023 Exhibit Hall

11 a.m. – 12:30 p.m

S&D Best Practices

We all have our own tricks of the trade. Hear from some of our industry’s best, representing flight departments of all sizes, as they cover key topics such as the importance of onboarding new employees, managing coverage after hours, multi-tasking without losing focus, checklists & manuals, and many more. Attendees will have the opportunity to submit questions and are encouraged to share their own experiences and solutions.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

11 a.m. – 12:30 p.m

My Next 30 Years: Turn Your Paycheck into Passion

Join this session if you are new to the BizAv industry and looking for a career roadmap of different avenues to take, as well as get a pulse on “what I should know working in this industry.” An expert panel of veteran BizAv peers present different career path options, and what you should be doing personally and professionally to get there. Get inspired by how they turned their work into their passion and created a meaningful, valuable career experience. The second part of this session will cover an “Intro to the Industry” and highlight items that newcomers to this industry should be aware of.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

11 a.m. – 12:30 p.m

Welcome to the Future

This session will provide an overview of various flight department dispatch technologies and products that make scheduling, charter and other task easier. Presenters will review the different types of technologies and identify the pros and cons of the different products. The session will also offer an overview of how the different technologies can work together to support flight department needs. The session will wrap up with how to get “buy in” with new technologies from everyone you work with.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

11 a.m. – 12:30 p.m

Regional Review: Africa & Middle East

Planning business aviation trips to Africa and Middle East presents unique challenges that can potentially derail even the most experienced scheduler. International operations veterans will review key strategies and provide insights on regional planning; safety and security concerns; permits and visas; cultural considerations and more.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

11:30 a.m. – 3:30 p.m.

SDC2023 Day of Service: Thistle Farms

Meeting Location: Level 3, Outside SDC2023 Exhibit Hall

Join fellow SDC2023 attendees for a fun and impactful way to make a difference in the local community. Thistle Farms is a nonprofit social enterprise dedicated to helping women survivors recover and heal from prostitution, trafficking and addition. They do this by providing a safe place to live, a meaningful job and a lifelong sisterhood of support. SDC2023 attendees will be creating room sprays to be sold in the Thistle Farms shop, as well as have the opportunity to learn more about the Thistle Farms Story.

Lunch will be provided for all participants.

12:30 p.m. – 1:45 p.m.

Lunch

Location: Level 4, Ballroom

2 p.m. – 3:15 p.m..

Just Breathe: Managing Health & Wellbeing

The explosive market growth of the past year, combined with the previous few years of disruption, has created immense levels of stress for many people. This session will be a discussion on best practices for staying mentally fit and healthy, and will include a number of topics including work-life balance, avoiding burn-out and coping with change. Fatigue management will be discussed, as well as the flawed concept of the “always available” scheduler/dispatcher. The discussion will also include self-help and coping mechanisms that both you and your employer can implement to promote an inclusive culture in the workplace, while setting expectations for both professional success and personal satisfaction.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

2 p.m. – 3:15 p.m..

Walk the Line: Covering Your Assets

Life on the road can be a precarious place with potential threats everywhere. This session will cover security and safety for both personnel and assets while traveling, including risk assessments on where to stay, aircraft security, ground transportation considerations, as well as personal safety considerations and tips.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

2 p.m. – 3:15 p.m..

The Thunder Rolls

This session will provide an overview of how different weather conditions affect aircraft, followed by an in-depth look into how you can use charts, weather patterns, forecasting and more to optimize your operation’s safety.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

2 p.m. – 3:15 p.m..

Regional Review: Australia & Pacific

This session will cover this vast region of the world with the associated challenges of remote flight planning, unique customs requirements, planning tech stops and emergency diversion airports. Subject matter experts and experienced operators will provide updates on this extremely large and diverse region. Firsthand knowledge will be shared regarding the most common destinations in Australia, New Zealand, Pacific Islands and Hawaii. You will also receive a multi-perspective update on the Pacific Oceanic Airspace.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

2 p.m. – 3:15 p.m.

Pre-Conference Exhibitor Meeting

Both first-time and returning exhibitors will benefit from attending this event. Gain valuable insight from a panel of distinguished dispatchers regarding their expectations and needs from exhibitors before, during and after the conference. Exhibitors are also eligible to enter the drawing for a free exhibitor badge to SDC2024.

3:15 p.m. – 3:45 p.m.

Afternoon Break

Location: Level 2, Outside Room 201

3:45 p.m. – 5 p.m.

Leading from Any Seat

To ensure processes and operations are well diversified, you must ensure that your professional development is constantly in motion. In this session, you will learn about professional development and training opportunities, as well as ideas for including the scheduler/dispatcher as a valuable contributor of flight department operations. You will also learn key strategies on what you can do to demonstrate leadership qualities, regardless of your position or experience level. Learn how to develop yourself and your role on the team to share your strengths as a leader.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

3:45 p.m. – 5 p.m.

No Pilots, No Planes, No Problems: Supplemental Lift

When utilizing partners to complete your missions, safeguarding company standards is crucial. This session will provide attendees with guidance and important vetting considerations when supplemental lift is required.

This course is eligible for CAM application and recertification credit.

3:45 p.m. – 5 p.m.

Kerosene

Review best practices and timing for getting fuel quotes and get an overview different contract fuel providers. Learn when to take fuel to waive a handling fee – and when not to. Learn how to plan for fuel tankering, and managing fuel strikes and shortages. Review industry trends both domestically and internationally, including SAF pricing trends against Jet A. Finally, learn how to have effective conversations between operations and crew on best fuel planning for the operations.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

3:45 p.m. – 5 p.m.

Regional Review: Europe

Review key operational highlights of top destinations in Europe, with a focus on planning for the airports and general aviation resources in this region. Topics to be covered include EuroControl Network Operations Portal, slots, CTOTs, parking restrictions, and major events. This session will also review the EU ETIAS and EU-LISA impending changes.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

5:30 p.m. – 7:30 p.m.

The Launch

Location: Level 3, SDC2023 Exhibit Hall

This opening reception experience will feature two hours of networking, interactive activities, entertainment and – of course – food and drink! Help kick off SDC2023 at The Launch!

Wednesday, Jan. 25, 2023

7:30 a.m. – 5 p.m.

Registration Open

Location: Level 3, Outside SDC2023 Exhibit Hall

7:30 a.m. – 8:30 a.m.

Morning Beverage Break

Location: Level 4, Outside Ballroom

8:30 a.m. – 10:30 a.m.

Opening Keynote

Location: Level 4, Ballroom

Begin SDC2023 with a welcome message from NBAA Schedulers & Dispatchers Committee Chairs Megan Knox, CAM and Adam Hartley, an industry update from NBAA President and CEO Ed Bolen, and a keynote presentation Michelle “Mace” Curran.

Watch a video from Curran about her SDC2023 keynote session.

The S&D Outstanding Achievement & Leadership Award Winner as well as the donors and winners of the Schedulers & Dispatchers Monetary & Training Award Scholarships will be recognized.

10:30 a.m. – 11 a.m.

Morning Beverage Break

Location: Level 3, SDC2023 Exhibit Hall

10:30 a.m. – 12 p.m.

Exhibits Open

Location: Level 3, SDC2023 Exhibit Hall

11:45 a.m. – 1 p.m.

Lunch

Location: Level 4, Ballroom

The exhibit hall will be closed during lunch.

1 p.m. – 5 p.m.

Exhibits Open

Location: Level 3, SDC2023 Exhibit Hall

1 p.m. – 2:30 p.m.

Scheduling 101

Join a panel of industry professionals as they take you through the coordination of a domestic trip, offering useful tips and best practices to help you address the many challenges involved with planning an operation. Attendees will learn the basics of trip building and gain valuable insights into building successful relationships with executive assistants and customer service representatives.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

1 p.m. – 2:30 p.m.

Flight Plan Refresher

Hear directly from an expert panel about items to consider before filing a flight plan, best practices, and which items are pertinent to dispatchers. If you haven’t prepared a flight plan in a while and are looking to sharpen your skill set, this session is for you.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

1 p.m. – 2:30 p.m.

One-Man Band

With the pressure of decision-making, feeling burnout, fatigue, task saturation and trying to manage a work/life balance, single-person departments are challenging. In this session, learn how to manage all these challenges and find effective solutions. Learn how to utilize your resources internally and externally to make the most of your one-person band.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

1 p.m. – 2:30 p.m.

Regional Review: Mexico to South America

This session will discuss operational planning considerations for key locations in Mexico, Central and South America. Our panel will cover the region from trip planning and in-country ground support perspectives, covering current regulations, unique requirements, potential “gotchas” to be aware of, and best practices to ensure a successful trip.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

2:30 p.m. – 3:30 p.m.

Refreshment Break – Dedicated Exhibit Time

Location: Level 3, SDC2023 Exhibit Hall

3:30 p.m. – 4:45 p.m.

Community Connections

In this session about fostering and promoting community connections, you will hear from a group of diverse voices in business aviation, leaders who are harnessing their power to effect change within their department in order to create safer, more diverse, equitable and inclusive workspaces.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

3:30 p.m. – 4:45 p.m.

ATC Roundtable

In this session about fostering and promoting community connections, you will hear from a group of diverse voices in business aviation, leaders who are harnessing their power to effect change within their department in order to create safer, more diverse, equitable and inclusive workspaces.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

3:30 p.m. – 4:45 p.m.

Part 135

This will be an in-depth session for Part 135 Operators. Items to be discussed will include the freedoms of the air, cabotage, charter permit lead times, accreditation process of certain European countries, which countries do not require a charter permit, and more. This session will also explore the differences between FAR Part 91 and 135 operations and considerations and how each part of the industry can vary for your professional career.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

3:30 p.m. – 4:45 p.m.

Regional Review: Asia

This is an in-depth analysis of operations throughout the Eastern Hemisphere, focusing on the major cities and hot spots, including India, Southeast Asia, China and Japan. The session will cover highlights of primary locations, rules, regulations, service availability, contingency planning and cultural notes of interest. Learn about changing regulations throughout the region, security concerns and more.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

Thursday, Jan. 26, 2023

8:30 a.m. – 4 p.m.

Registration Open

Location: Level 3, Outside SDC2023 Exhibit Hall

9 a.m. – 11:45 a.m.

Exhibits Open

Location: Level 3, SDC2023 Exhibit Hall

9 a.m. – 10:30 a.m.

Morning Beverage and Pastry Break

Location: Level 3, SDC2023 Exhibit Hall

10:30 a.m. – 11:45 a.m.

ERP: If Tomorrow Never Comes

This session will cover all aspects of emergency response planning (ERP) and how the dispatcher/scheduler can get involved, from the creation of the process to the execution.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

10:30 a.m. – 11:45 a.m.

On the Road Again

Aviation professionals not only deal with things that fly, we also deal with all forms of transportation for our principals. Learn more about managing executive ground transportation fleets, relevant regulations, as well as how to mitigate security concerns. This session will also explore how to cultivate external vendor relationships and tips to properly vet outside companies. We will also look at the state of the industry and current trends in a post-COVID world.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

10:30 a.m. – 11:45 a.m.

Managing Medical Surprises

Learn to effectively deal with unexpected medical issues in the sky, and how you, the scheduler or dispatcher, can assist in managing the response to ensure a smooth transition to backup. The session will also cover the differences in how medical issues are handled in domestic or developed regions, versus other remote regions of the world.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

10:30 a.m. – 11:45 a.m.

Working 9 to 5 on Taxes – Part 1

Are you overwhelmed by the legal and financial requirements and regulations facing business aircraft operators? Our regulatory experts will break down the key concepts, components and terminology as they relate to passenger usage of business aircraft. These topics will be discussed in an easy to understand format and will be for those of all experience levels. Topics will include IRS disallowance, introduction to leases and time share agreements and engaging with your company’s tax experts.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

11:45 a.m. – 1 p.m.

Lunch – SDC2024 Preview

Location: Level 4, Ballroom

The exhibit hall will be closed during lunch.

1 p.m. – 4 p.m.

Exhibits Open

Location: Level 3, SDC2023 Exhibit Hall

1 p.m. – 2:15 p.m.

Stop Dragging Your Boots

Learn how to deliver bad news for a positive result after you misspoke, overpromised or failed to deliver. Often we find ourselves in a myriad of situations that necessitate difficult conversations with peers or even our senior managers. Takeaways include knowing how to navigate your communication effectively and resolve challenges while maintaining healthy relationships.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

1 p.m. – 2:15 p.m.

Helicopter and UAS Ops

In this session you will hear from operators who use rotary-wing aircraft and unmanned aircraft systems (UAS) in their flight departments. You’ll hear the benefits and advantages of having them in your fleet, how they vary from fixed-wing operations in terms of operational and scheduling considerations, as well as learning about the various community challenges that helicopters and UAS face in urban areas.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

1 p.m. – 2:15 p.m.

Callin’ Baton Rouge Customs: CBP Hot Topics

U.S. Customs and Border Protection Officers, in conjunction with NBAA’s CBP/Industry Working Group, will participate in a roundtable discussion with schedulers, dispatchers and other aviation professionals. Building relationships through shared purpose, identifying opportunities for improvement and documenting areas for future collaboration are some of the goals of this session.

This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

1 p.m. – 2:15 p.m.

Regional Review: Canada & Caribbean

This session will cover airport considerations and operational highlights for key destinations in Canada and the Caribbean, including insights on best practices and tips for successfully navigating this popular region.
This session is eligible for training acknowledgment as part of the Conference Training Initiative.

This course is eligible for CAM application and recertification credit.

2:15 p.m. – 3:30 p.m.

Refreshment Break and Dedicated Exhibit Time

Location: Level 3, SDC2023 Exhibit Hall

4 p.m. – 5 p.m.

Friends in Low Places

Cultivating relationships across the globe is crucial for a successful operation. Learn why it is so important to build and maintain relationships in the business aviation industry. This panel discussion will include both flight department and vendor perspectives. Panelists will break down the requirements, expectations and benefits of great relationships.

This course is eligible for CAM application and recertification credit.

4 p.m. – 5 p.m.

Blue Clear Sky: Emissions & Sustainability

Business aviation must adapt to keep up with complex carbon emissions regulations. This presentation will discuss the current regulatory requirements of the EU-ETS, CORSIA, UK-ETS and SWISS-ETS programs; applicable and exempt operations, monitoring methodology; mitigation tools and more.

This course is eligible for CAM application and recertification credit.

4 p.m. – 5 p.m.

That’s What CAMs Do

Learn about the Certified Aviation Manager (CAM) program, which provides a path for business aviation professionals to document their skills and demonstrate their commitment to leadership excellence. This presentation will inform attendees how to prepare for, earn and maintain their CAM certification. Sample CAM exam questions will be reviewed and an interactive Q&A session will conclude the session.

This course is eligible for CAM application and recertification credit.

4 p.m. – 5 p.m.

Working 9 to 5 on Taxes – Part 2

Expanding on the topics covered in Working 9-to-5 on Taxes – Part 1, this interactive session will dive even deeper into the regulatory considerations most important to business aircraft operators. Panel members will discuss real-life scenarios, offer tips on useful resources, engage the audience and answer your questions.

This course is eligible for CAM application and recertification credit.

4 p.m. – 8 p.m.

Exhibitor Teardown

Location: Level 3, SDC2023 Exhibit Hall

5:15 p.m. – 6 p.m

Grand Prize Happy Hour

Location: Level 4, Ballroom

Close out a week with prizes and camaraderie! During the conference exhibit hours, participating exhibitors will collect business cards from attendees and select four – one as the winner and three extra in the event the original winner is not present at the happy hour or has already won another prize.

This course is eligible for CAM application and recertification credit.

Any person who attends an NBAA convention, conference, seminar or other program grants permission to NBAA, its employees and agents (collectively "NBAA") to record his or her visual/audio images, including, but not limited to, photographs, digital images, voices, sound or video recordings, audio clips, or accompanying written descriptions, and, without notifying such person, to use his or her name and such images for any purpose of NBAA, including advertisements for NBAA and its programs.